Service Center Manager – Chattanooga, TN

Our Chattanooga Service Center in Hixson, TN is looking for a new team member to fill the position of Service Center Manager. 

**Closing date for this job will be Monday, July 2, 2012**
**Must be willing to relocate to Chattanooga**

Job Functions:

  • Builds strong relationships with internal and external customers to create “Customers for Life.”
  • Plan direct and coordinate operations of a service center.
  • Administer and communicate corporate written and oral policies and procedures.
  • Monitor service center budget.
  • Manage service center to meet goals and objectives.
  • Trains, coaches and develops technicians, inspectors, helpers and office managers. 
  • Provide continual feedback and performance evaluations for technicians, inspector, helpers and office managers.
  • Control and maintain service center equipment, supplies, computers, vehicles, materials and chemicals.
  • Safely operates company equipment, including company vehicle.
  • Contribute to the customer base growth and retention.
  • Assist team of technicians on difficult assignments.
  • Assessment of customer pest control needs and delivery of service to customers’ residential or business locations.
  • Sales of all Northwest Services including wildlife control and lawn care, so that revenue goals are met.
  • Universal sales and services.
  • Completion of termite inspections for prospective customers.
  • Is able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Is able to communicate the value of the service to the customer and to “close the deal.”
  • Educate customers on pest control methods and procedures.
  • Development of lasting customer relationships based on excellent service and ethical business practice.


  • One to two years industry experience and/or training or the equivalent combination of education and experience
  • Stable work history.
  • 1 to 2 years of supervisory experience.

Ideal Candidate:

  • Acts with integrity by keeping commitments.
  • Good communicator.
  • Excellent customer service skills
  • Sales oriented
  • Excellent computer knowledge & understanding of MS Office, specifically, Excel & Word
  • Self-motivated
  • Proven critical thinking and time management skills
  • Clean driving record and be able to pass a background check including drug screen.
  • Act as a role model by adhering to high standards of behavior and trustworthiness.
  • Must be able to obtain an operators license.
  • BA Degree preferred.

Contact Information:  

Managers will contact applicants they wish to interview. 

Status on postings will be sent to applicant’s email.

To Apply: If you are interested in this position, please complete our Online Job Application.