Professional and friendly in-office staff. Technicians are quick and efficient, yet thorough. This company stands out, giving a great face to an industry, which wouldn't otherwise be known for customer service and professionalism. The best part…though we are on a monthly maintenance to prevent future pests, our problem is already exponentially better in just a couple weeks! Highly recommend!
Tom is an excellent service technician who displays great attention to detail. His expertise in diagnosing and servicing pest issues is unparalleled and he always shares detailed information about the issue at hand. I highly recommend Northwest Exterminating, especially Tom Abernathy.
I have to say NW did follow up with me and did a great job to rectify my issue below. I am happy that they took responsibility for a mistake and made good come from it. I would do business with these guys again.
Pretty disappointed with the level of communication I recently experienced. Office staff and sales people told me I had to be home to let the techs into a locked crawlspace for a retreat job to renew my bond. I came from out of state to let them in only to find out from the techs that they didn't need to go in. When a company doesn't communicate between their own people well, I feel like they are not doing their jobs right, nor can they properly serve their customers. These guys cost me a lot of time and money for nothing.
I have used Northwest Exterminating for years - they are the best company in Atlanta, hands down. No other company places more emphasis on customer service and satisfaction than Northwest - and they deliver. My technician - Al - is knowledgable and helpful each time he visits.
Great service! Chris is Very knowledgeable and friendly. We love the fact that we have a green alternative to pest control inside and outside of our house. We do not have bugs in our house and it is safe for our son and the environment.
Had the yard treated for gnats and mosquitoes and could not be happier! Wow. Had a family gathering and many people were in the yard and absolutely no pests! I highly recommend this service! And the people were super friendly and respectful.
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