I have to say NW did follow up with me and did a great job to rectify my issue below. I am happy that they took responsibility for a mistake and made good come from it. I would do business with these guys again.
Pretty disappointed with the level of communication I recently experienced. Office staff and sales people told me I had to be home to let the techs into a locked crawlspace for a retreat job to renew my bond. I came from out of state to let them in only to find out from the techs that they didn't need to go in. When a company doesn't communicate between their own people well, I feel like they are not doing their jobs right, nor can they properly serve their customers. These guys cost me a lot of time and money for nothing.
Tom is an excellent service technician who displays great attention to detail. His expertise in diagnosing and servicing pest issues is unparalleled and he always shares detailed information about the issue at hand. I highly recommend Northwest Exterminating, especially Tom Abernathy.