Northwest Teammates Deliver All Treats, No Tricks This October

Northwest Teammates Deliver All Treats, No Tricks This October

Beginning in mid-September, Northwest teammates from every service center collected candy for the Good Deed Halloween Candy Drive!

This year’s goal behind the candy drive was to collect enough candy to distribute to local Title I schools in our team’s respective communities. The Good Deed Team is always looking for opportunities to strengthen their relationship and be involved with schools in the community.

Though the Northwest team collects candy every year, this year’s Candy Drive became a much bigger initiative than expected. In addition to donating candy, some of our teams participated in Trunk or Treats at local schools. Some teammates even took on hosting their own local trunk or treat!

Despite the weather being less than desirable, our teammates continued to move forward to create memorable experiences for the children in the communities that we serve. We are inspired by our teammates’ creativity and make a difference attitude that they bring to every initiative and how much fun they had bringing everything together. We’re excited about what ideas will come up next year!

2 Teammates Recently Awarded the “Customer for Life” Award

2 Teammates Recently Awarded the “Customer for Life” Award

Northwest truly has some extraordinary teammates! Often times, we do not feel like we are recognizing them enough for all they do for their customers, their teammates, and Northwest. Each month, a teammate is chosen as the “Customer for Life” recipient by the reviews they receive, the feedback their managers and teammates have, and the extraordinary care they have given to their customers. Here are two teammates who have recently been awarded the “Customer for Life” Award and are extraordinary examples of living The Northwest Way!

Devon C. – Devon is a Service Professional from our Buford Service Center. When we asked how his teammates would describe him, they said, “Devon’s a self-starter, he is 100% about his customers, and he is dedicated!” Devon’s a well-known teammate by most at Northwest because he fills up a room with energy and truly puts his Customers First every day. He’s known for having customers who call him directly and have customers who treat him like family; we have even heard he has been invited to a wedding! Devon is one of a kind, and we are so glad to have him be a part of the Northwest Family and show us what it means to put Customers First.

Jessie C. – Jessie is a Service Professional from our Lanier Service Center. He is the kind of guy known for never cutting corners and getting the job done right! When we asked his teammates to describe him, they said, “Jessie is friendly, engaging, and always thorough! We’ve heard several customers praise Jesse because of his customer service and how much he cares.” Jessie cares for each of his customers and genuinely listens to any concerns so that he can better help the home and the family. Jessie is a teammate that everyone enjoys working with. The Northwest Family is grateful to have a teammate who shows us what it means to Do What Is Right daily.

Without the people who make up the Northwest Family, Northwest wouldn’t be Northwest. We are so thankful to have the teammates we do, that continue to move us forward and put our customers first!

If you have an extraordinary teammate story you would like to share with Northwest, please reach out to us.

Extraordinary Teammates: The Northwest Way at Work

Extraordinary Teammates: The Northwest Way at Work

Our Northwest teammates are constantly on the lookout for ways to go the extra mile and create extraordinary experiences wherever they go! Here area few examples of the Northwest Way at work!

A message written about Canton teammate Dan:

“Dan is our Northwest Pest Professional, and we have been very happy with the service Dan has continued to provide. We wanted to bring your attention to a specific issue that Dan brought to our attention which, thanks to Dan, we have been able to resolve.  In January, Dan was in our basement and called out a problem with our radon system. Dan told us that air was leaking around the piping of the system.  We immediately contacted our Warranty Department and Atlanta Radon to have a radon test done.  The radon was over the FDA acceptable limits!  It has taken us several months to fully resolve the issue, but we are happy that our radon levels are now well below the 4.0 acceptable limit. We had no idea there was a problem as the vacuum gauge was showing a steady reading of 3.5.  As you know, radon is a health hazard and carcinogen.  If not for Dan bringing this to our attention, we could have had a serious problem as we were totally unaware of the leaking and higher radon levels. We appreciate Dan and Northwest,and we wanted to commend him for his outstanding service.”

While Columbus teammates Jamie and Will were at a customer’s home, they assisted him in helping him move trees in his yard that had fallen over during Hurricane Michael. After they finished their inspection, they rolled up their sleeves and cut the trees at the trunk. Jamie and Will hooked chains to the trees and the truck and made quick work out of removing them.

Our Stockbridge teammates Jeannine, Kenneth, and James went to visit Lithonia Head Start to read books to the special needs Pre-K students. The Stockbridge team has been collecting books for this class since November 2018, and they were very excited to get to share them with the class.

Northwest Exterminating Stockbridge

Lawrenceville teammates Drew and John went out to an elderly customers home to help cut back vegetation.

Northwest Exterminating Lawrenceville

Northwest Exterminating Lawrenceville

 

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