Frequently Asked Questions


What is the difference between your Repair & Retreat and Retreat-Only warranties?
Retreat-Only warranties cover the retreatment of the structure if termites are found. Repair & Retreatment warranties not only cover the retreatment of the structure if termites are found, but it also covers the cost to repair damages caused by termites.

When are termites most common?
Once a colony is established, termites are a year-round problem. However, there is an increase in colony expansion activity during warm weather.

Why do you need to inspect the inside of my house for termites?
Termites can enter your home through foundation cracks, plumbing and electrical service entry points. An inside inspection is needed to check baseboards, wall coverings and your plumbing penetrations.

What can termites do to my home?
In their natural state, termites eat fallen logs and stumps off the forest floor. Unfortunately, they cannot distinguish the difference between fallen trees and your home. According to the United States Department of Agriculture, termites infest millions of homes nationwide, causing over 750 million in damages annually.

How do I know if I have swarming ants or swarming termites?
Swarming termites have pigmented bodies with broad waists and two pair of wings that are equal in size and shape. Winged ants have pinched waists and two pair of wings that differ in size and shape (front pair is large, hind pair is much smaller). Collect a few and have them identified by a Northwest Representative.

Do I need to be home for each pest service?
No, once the interior and exterior initial service has been performed, an exterior Prevention Program is initiated to provide on-going, long-term protection.

When can I expect to see results from a professional pest control service?
The results should be almost immediate in most cases. If you experience problems between regular services, just give us a call and we will send your representative out at no additional charge

Is NorPest Green really as effective as conventional pest control?
Yes. NorPest Green is every bit as effective as traditional synthetic compounds. The products used in NorPest Green are Natures way of controlling pests.

I heard that Green treatments fade away quickly. Is that true?
No, that is not true. In the early years of botanical compounds, the products were prone to washing away quickly. However, years of industry research has led to this new generation of botanicals that provide effective residual pest control.

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