TEAMMATE CELEBRATION

Customers first. Be humble. Do what is right. Be extraordinary. Move forward. These Northwest Ways are at the core of everything we do here at Northwest and every year we are grateful for our teammates who go beyond extraordinary in every way!

2023 TEAMMATES OF THE YEAR

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2023 TEAMMATES OF THE YEAR

Our Service Center Managers and Teammates selected a teammate from their team that they felt was truly extraordinary in 2023. Our goal as a Northwest team is to live and work by the Northwest Way and our 24 Service Standards – to provide each customer with the ‘Customer for Life’ experience! Below you will be able to get a small glimpse into what makes them extraordinary and see why they were each Service Center’s chosen Teammate of the Year.

Congratulations to the 2023 Teammates of the Year!

Kret Wilkes

Kret Wilkes

Acworth Service Center

How long has the teammate been with Northwest?

Kret has been part of our Northwest Family for an extraordinary 12 years, initially joining as a universal technician. He’s navigated several roles across our Alpharetta and Acworth teams, and now, he proudly leads as the service center supervisor for the Acworth team.

How does this teammate represent Northwest? What Service Standard do they embody?

Kret embodies the Northwest Way by consistently leading with a positive and intentional attitude. Aligning with Service Standard #13 Attitude, his commitment to approaching each day with optimism and gratitude reflects the essence of Northwest’s culture. Kret’s willingness to assist teammates and his belief in treating others with respect mirror the Service Standards of prioritizing collaboration and mutual respect at Northwest.

What’s a fun fact about this teammate?

Kret enjoys spending weekends turkey hunting with his son and playing in sanctioned corn hole tournaments in North Georgia.

“Kret Wilkes unwavering commitment to inspire and unite the Acworth team has been truly remarkable. Kret embodies the true spirit of teamwork, and this award is a testament to his outstanding contributions.” – Jody Allred, Acworth Branch Manager

Trent Dupree

Trent Dupree

Alpharetta Service Center

How long has the teammate been with Northwest?
Trent has been with the Northwest Family for over 2 years. He was promoted to the Universal Service Professional role in 2022 and has been in that position since.

How does this teammate represent Northwest? What Service Standard do they embody?
Since starting with Northwest, Trent has portrayed the Northwest Way in many aspects of his role. He is always willing to help the team to get the job done. He embodies the #11 Servant’s Heart Service Standard. He truly showcases this service standard through his involvement with the Good Deeds Team and his positive attitude. You can always count on Trent to positively impact his teammate’s days through his fun-loving demeanor.

What’s a fun fact about this teammate?
The team is excited for Trent in 2024, since he will be getting married in February!

“Trent is the epitome of a team player!” – Chris Paddock, Alpharetta Branch Manager

Shane Burke

Shane Burke

Anniston Service Center

How long has the teammate been with Northwest?

Shane joined the Northwest Family through an acquisition in 2021 but has been in pest control for over 18 years. How does this teammate represent Northwest? What Service Standard do they embody?

Shane exemplifies the Northwest Way, especially #13 Be Humble. Shance continuously has a smile on his face and is the most positive person. He truly never complains about anything! We’re grateful to have Shane a part of the Northwest Family!

What’s a fun fact about this teammate?

Next time you see Shane, ask him about his latest travels! He loves to travel all over the world and go on cruises.

“Shane is very dependable and is always willing to help out where needed and gain more knowledge!” – Phillip Pledger, Anniston Branch Manager

Augusta Team

Augusta Team

Augusta Service Center

How long has the team been with Northwest? 

The Northwest Family has been in the Augusta area for over 10 years. In 2023, the team grew by acquisition, gaining even more extraordinary teammates.

How does this team represent Northwest? What Service Standard do they embody? 

The Augusta Service Center works as an unstoppable unit to share extraordinary experiences with every customer; each teammate represents Northwest by creating better opportunities for our friends and neighbors. The team’s understanding of how Northwest’s Service Standard #18 Make it Better can positively impact a community shines a bright light on the homes we serve.

The entire Northwest Family is grateful for the seamless merger and management of the acquisition in 2023 and the entire team’s dedication to their customers and Northwest.

“The Augusta Service Center is becoming a team. We have all grown together through the acquisition process and can’t wait to see how we can positively impact the community.”-

Ryan Adams, Augusta Branch Manager

Joe Madden

Joe Madden

Bonita Springs Service Center

How long has the teammate been with Northwest? 

Joe joined the Northwest Family during an acquisition in 2022 but has been in the pest control industry for over 12 years ago.

How does this teammate represent Northwest? What Service Standard do they embody? 

Joe represents the Northwest Way by passionately caring for others’ needs. He embodies all Northwest’s Service Standards through his stellar performance ratings and the way he always puts his customers first. His experience has allowed the leadership at the Bonita Springs service center to feel confident in times of transition.

What’s a fun fact about this teammate?

When he isn’t helping customers, Joe enjoys spending time with his cats at home.

“Joe is extremely passionate and knowledgeable about his job. He is a team player and always puts the customer first. He goes out of his way to meet the customer’s needs. We are so grateful to have him on the Bonita Springs team! –  Jose Tarrago, Bonita Springs Branch Manager

Bonnie Davis

Bonnie Davis

Buford Service Center

How long has the teammate been with Northwest?

Bonnie started with Northwest in our Lanier Service Center in 2015 and is now a back-up Office Manager for the Buford Service Center.

How does this teammate represent Northwest? What Service Standard do they embody?

Bonnie truly embodies all Customers First Service Standards. She treats our customers like family and her customer service skills are extraordinary. She strives for 100% customer satisfaction and will do anything to assist customers and teammates. Her passion for Northwest does not go unnoticed and we’re grateful for a dependable, efficient teammate like Bonnie.

What’s a fun fact about this teammate?

Bonnie is the ‘office mom’ – making sure everyone is taken care of! She enjoys camping, the outdoors, and cruises.

“Bonnie is a hardworking, dependable, and diligent teammate. I appreciate how much you give to our team and we’re lucky to have you on the team!” – Leigh Ann Browning, Buford Office Manager

Devin Cates

Devin Cates

Sawyer Exterminating - Burlington Service Center

How long has the teammate been with Sawyer?

Devin started his pest control career at Sawyer Exterminating family a year ago as a Route Support Technician!

How does this teammate represent Sawyer? What Service Standard do they embody?

Devin had no previous knowledge of the pest control industry before joining Northwest’s family of brands and since his start Devin’s dedication to learning the industry and services displays his #20 Initiative! Devin’s always ready to learn, seeking guidance when needed to prepare for any challenges and set himself up for success. His clear vision of any opportunities available to grow within his role, support the company, and provide extraordinary experiences to his customers shows just how much he will go the extra mile in everything that he does. His Sawyer teammates all agree just how impressive it is to come into an industry with no experience but is always ready to take on larger roles in such a short time, they couldn’t be more grateful and proud to have him on their team!

What’s a fun fact about this teammate?

Devon previously lived in Colorado and even hiked the summit of Pikes Peak, which has an elevation of 14,155!

“Devin has been a huge asset to Sawyer since his employment. He learns quickly, is very productive, and needs no supervision to get the job done! He has been an integral part of the success in our pretreat market and supports our company mission and his customers with an exceptional attitude.” – Tommy Hebert, Burlington Service Center Branch Manager

Rashiid Taylor

Rashiid Taylor

Canton Service Center

How long has the teammate been with Northwest?

Rashiid began his career with Northwest as a Termite Technician almost 5 years ago. Since then, he has been promoted to Service Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

Rashiid lives the Northwest Ways every day. He is a team player and always willing to help where needed. He has a great relationship with his teammates and goes above and beyond for them. He truly exemplifies the Service Standard #2 Honor our Customers. He’s constantly receiving compliments from his customers about how much they appreciate him!

What’s a fun fact about this teammate?

Rashiid is known as ‘Rocky’ by his customers.

“When it absolutely positively has to get done, Rashiid will get it done and we are grateful for that!” – Kyle Kilgore, Canton Branch Manager

Casey Garmon

Casey Garmon

Carrollton Service Center

How long has the teammate been with Northwest?

Casey has been with the Northwest Family for over 14 years, joining as a Sales Professional in 2009. He transitioned to a Field Trainer in 2021 and holds that role to this day.

How does this teammate represent Northwest? What Service Standard do they embody?

Casey embodies Northwest Way through consistent positivity, trustworthiness, and a strong sense of responsibility. He’s highly respected by his peers, always willing to lead by example and never asking others to undertake tasks he wouldn’t do himself. In the Carrollton team and Region 1, Casey stands out as a motivating force, especially in embracing the #13 Attitude Service Standard. He chooses to be positive every day, intentionally injecting positivity, and humor among his teammates, and is fantastic at identifying opportunities to help and grow others.

What’s a fun fact about this teammate?

He has a pet rock collection!

“Casey is a bright light when he walks into a room. No matter what the topic or issue is being discussed, there is no better glass half full mindset than I have ever known. Super positive and trustworthy guy that puts his family first, at work and at home! Proud to have him in our service center and a part of our Region 1 family!” – Richard Hancock, Carrollton Branch Manager

Linda Goodson

Linda Goodson

Columbus Service Center

How long has the teammate been with Northwest? 

Linda has been about of the Northwest Family for 13 years. She first began her career at the Lagrange service center, then transferred to the Columbus office as an Office Manager where she quickly became an integral part of the team.

How does this teammate represent Northwest? What Service Standard do they embody? 

Linda’s dedication to putting Northwest first never goes unnoticed and models Service Standard #14: Open to Growth. Linda is always there for her entire team when it’s needed most. When Columbus made internal updates, Linda was there to help provide stability and support each day. Columbus and Northwest are grateful to have Linda a part of the family!

What’s a fun fact about this teammate?

Linda loves gardening! Her plants, much like her service center, show off her pleasant personality!

“I don’t know Linda’s middle name, but it wouldn’t surprise me in the least if it were Customers First.”- Joe Slate, Columbus Branch Manager

Asya Rucker

Asya Rucker

Commercial Pest East Cobb Service Center

How long has the teammate been with Northwest?

Asya has been at Northwest for 3 years, starting her career as an Office Professional. In 2022, she transitioned into her current Service Professional Role.

How does this teammate represent Northwest? What Service Standard do they embody?

Asya Excels at the Basics, bringing her positive attitude and best to work each day to support her teammates and provide an extraordinary experience to her customers! She always displays the best attitude each day to customers and teammates, communicating where needed, and never complains about what is asked for her – ready to take on any challenge that may come her way!

What’s a fun fact about this teammate?

Asya enjoys spending time with her two dogs and taking vacations with her family and friends to Florida’s beaches!

“Asya, thank you for all that you do, having a smile on your face, and having a great attitude! Northwest Exterminating and Commercial Pest is so lucky to have Asya, who is truly deserving of this award!” – Brayn Teague, Commercial Pest East Cobb Branch Manager

David Garcia

David Garcia

Commercial Pest Tucker Service Center

How long has the teammate been with Northwest?

David has been with Northwest for 9 years. Before working as a Commercial Service Professional, he performed Residential Pest and Termite services.

How does this teammate represent Northwest? What Service Standard do they embody?

David has led his team in production, NPS Scores, and efficiency, exemplifying Service Standard #18 Make it Better. His ability to grow and excel in the Commercial sector has not gone unnoticed. He even graduated from the Leadership Experience in 2023 and continues to grow within Northwest!

What’s a fun fact about this teammate?

As much as David loves his work family, nothing compares to him being home with his actual family. He is also a big fan of the Fast and Furious franchise and embodies the Nike ‘Just Do It’ attitude daily!

“David has proven to be a great resource from training his teammates to embodying the Northwest Ways. He has been able to take complete ownership of his route with scheduling and completion – being able to provide an extraordinary experience for his customers.” – Scott Brigman, Commercial Tucker Branch Manager

Chasity Kimbril

Chasity Kimbril

Cullman Service Center

How long has the teammate been with Northwest?

Chasity joined the Cullman team in 2021 as an Administrative Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

Since day one, Chasity has served others whether it’s teammates, customers, or the Good Deeds Team. She has taken on many other responsibilities and has excelled at each one. She truly exemplifies the Service Standard #13 Attitude, because of her optimism in every situation.

What’s a fun fact about this teammate?

Chasity has 3 children and loves spending time with her family. When she’s not at work, you can usually catch her at a ball game!

“Chasity has shown great leadership in her role since the beginning. She continuously goes above and beyond to learn new skills that help her to grow professionally and personally. We’re grateful to have her on the team!” – Zachery Freeman, Cullman Branch Manager

Andrea Kobeissi

Andrea Kobeissi

Customer Care

How long has the teammate been with Northwest?

Andrea has been with Northwest for two years, starting in the Wildlife North Department before transitioning to Customer Care in August 2022.

How does this teammate represent Northwest? What Service Standard do they embody?

Andrea is recognized by her teammates for consistently surpassing expectations in advancing Customer Care and for her role as a Certified Operator who generously shares her expertise. She actively guides her peers, ensuring they have the right knowledge and skills to excel. She graduated from the Northwest Leadership Experience last fall and continues to be instrumental in leading the Customer Care Team as a Sales Coach. Andrea embodies two core Northwest Service Standards: #1 Honor Our Teammates by prioritizing their well-being and offering support, and #15 Excel at the Basics by consistently delivering extraordinary customer service, whether through empathy, pest control services, or ensuring a healthier living environment.

What’s a fun fact about this teammate?

Andrea originates from Texas, where in her youth, she found joy in horseback riding.

“Andrea consistently propels herself and her teammates forward. In her role as the Customer Care Sales Coach, she continuously motivates and encourages her team to achieve both their individual and collective goals. Additionally, Andrea always maintains a positive mindset, which has significantly boosted morale within the Customer Care Team.” – Francisco Alonzo, Customer Care Manager

Kayla Purcell

Kayla Purcell

Dallas Service Center

How long has the teammate been with Northwest? 

Kayla began her Northwest journey as an Administrative Professional 5 years ago, and now Dallas is proud to have her as their Office Manager.

How does this teammate represent Northwest? What Service Standard do they embody? 

Kayla models Northwest’s spirit to persevere through any challenge! She lives out Northwest’s Service Standard #20 Initiative in her daily routine as she is always taking action to solve any problems that may arise. Kayla’s intensity to do what is right helps to drive the entire team forward.

What’s a fun fact about this teammate?

Kayla’s home doggie door is so inviting that it once let in a wild bobcat!

“As a Branch Manager you are only as good as your Office Manager. I couldn’t be more thankful for the Office Manager that I had starting off as a new Branch Manager. She attacks each and every day with the same high level of intensity. She always has a smile and a friendly ‘good morning’ for all our teammates as they arrive each morning. She is the perfect definition of a Brand Leader for Northwest.” – Shaun Pruitt, Dallas Branch Manager

Matthew Hillhouse

Matthew Hillhouse

East Cobb Service Center

How long has the teammate been with Northwest?

Matt has been a part of Northwest for 2 years, starting as a Termite Service Professional. He later moved to Route Support and currently serves as a Pest Management Service Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

Matt consistently prioritizes customers and self-manages his route with diligence and a positive attitude. His teammates appreciate his enthusiasm and value his contribution during collaborations. He upholds Service Standard #7 Golden Opportunities by being always available to attend to customers’ concerns until they are resolved.

What’s a fun fact about this teammate?

Matt enjoys old-school action films. His favorite movie, and I quote, “Hands down. Predator 1987!”

“Matt has shown tremendous growth since he first started here at Northwest. He always puts his customers first and looks for ways to take advantage of golden opportunities.” –  Billy Casey, East Cobb Branch Manager

Edgar Girau

Edgar Girau

Fort Myers Service Center

How long has the teammate been with Northwest? 

Edgar joined the Northwest Family through an acquisition but has been in the pest control industry for over 5 years. He quickly transitioned into a Service Professional role at the Fort Myers service center.

How does this teammate represent Northwest? What Service Standard do they embody? 

Those who have met Edgar have experienced his generosity and care. He continuously provides extraordinary service to his customers. He is a hard worker who looks out for his customers and team each day, embodying Northwest Service Standard #11 Servant’s Heart. Northwest and Fort Myers is proud to have a teammate like Edgar as a part of the family!

What’s a fun fact about this teammate?

He has only fallen in a pool one time!

“Edgar is an awesome teammate who provides extraordinary service to our customers, and it shows by the compliments he receives quite often. “ – Kirk Hickman, Fort Myers Branch Manager

Todd Machado

Todd Machado

Gainesville Service Center

How long has the teammate been with Northwest? 

Todd has been serving the Northwest Family for over 2 years as a Service Professional.

How does this teammate represent Northwest? What Service Standard do they embody? 

Todd strives for excellence in his work each day and looks to deliver a positive attitude to his teammates and customers. He was essential in the opening of the new Gainesville service center this year that truly showed his embodiment of Service Standard #3 WOW with Pride and Professionalism.

What’s a fun fact about this teammate?

Todd is a proud father of triplets!

“Todd is a pleasure to be around and brings a lot of humor and excitement. He also brings many years of experience to our team. He has been in the industry for over 12 years. He is very driven and determined to make sure that all his customers are satisfied.” – Kyle Grindle, Gainesville Branch Manager

Myriah Cox

Myriah Cox

Hermitage Service Center

How long has the teammate been with Northwest? 

Myriah has been a part of the Northwest family since 2020. She began as an Administrative Professional in the Smyrna service center and quickly became an Office Manager in Hermitage in 2022.

How does this teammate represent Northwest? What Service Standard do they embody? 

Myriah models the Northwest Way by giving her team a breath of fresh air when she is around! She embodies all Northwest Service Standards by waking up every day to make her team’s lives easier. Her attention to detail has been instrumental in leading and improving processes to better our teammates and customers’ experience with Northwest.

What’s a fun fact about this teammate?

Myriah and her husband love riding their Harley on the open roads of Tennessee!

“Myriah is the glue that keeps our team together!”-  Clinton Ford, Hermitage Branch Manager

Becky Gouger

Becky Gouger

Hixson Service Center

How long has the teammate been with Northwest?

Becky has been a part of the Northwest Family for a year and 7 months. She began as an Administrative Professional in 2022 and is now being trained as an Office Manager backup.

How does this teammate represent Northwest? What Service Standard do they embody?

Becky has exemplified the Northwest Way by being a positive influence on her teammates, putting customers first and always finding a golden opportunity. She embodies all Northwest Service Standards and is an all-around great person and teammate. The Hixson team is grateful to have Becky!

What’s a fun fact about this teammate?

She is a Buc-ee’s fanatic. Her jeep is even decked out with the beaver head!

“Becky is a team player and never hesitates to step up and help when the Branch or a co-worker is in need. She makes the Hixson branch lively and fun and keeps everyone on their toes with her quick wit.” – Barry Teubert, Hixson Branch Manager

Rob Sullivan

Rob Sullivan

Homewood Service Center

How long has the teammate been with Northwest?

Rob has been with Northwest Family for 11 years, including his time at Target Pest Control in Alabama. Currently, he holds the position of Universal Technician.

How does this teammate represent Northwest? What Service Standard do they embody?

Rob exemplifies the values and qualities that Northwest seeks in its teammates. Specifically, he upholds #2 Honor Our Customers Service Standard, which emphasizes placing customers first. By following this standard, Rob has demonstrated his commitment to providing extraordinary customer service and valuing our customers’ time, health, investments, and trust, always striving to convey how important our customers are to us.

What’s a fun fact about this teammate?

Rob is the master whistle caller with an acorn!

“Rob is our Teammate of the Year over here in Homewood, Alabama because he is the epitome of “Customers First.” Rob creates tremendous value by lifting others up, truly caring about others, and creating Customers for Life!” – Kyle Keene, Homewood Branch Manager

Rebecca Burrill

Rebecca Burrill

Innovation Center

How long has the teammate been with Northwest? 

Rebecca joined the Northwest Family almost 2 years ago and serves as an Instructional Designer with the Learning and Technical Services team.

How does this teammate represent Northwest? What Service Standard do they embody? 

Rebecca embodies Northwest’s Service Standard #1 Honor Our Teammates. She is always willing to help her team with a ‘let’s get it done’ attitude. Rebecca’s approach to serving others allows her to create extraordinary work while uplifting the entire team.

What’s a fun fact about this teammate?

Rebecca loves Disney and visits as often as she can with her husband!

“Rebecca is a joy to work with and always provides great insight and feedback. She comes to work with a “let’s get it done” attitude which helps her execute at a high level. She has done a tremendous job creating, learning, and managing our LMS.”-

Adam Vannest, VP of Training and Technical Services

David Layton

David Layton

Jasper Service Center

How long has the teammate been with Northwest? 

David joined the Northwest family 2 years ago as a Service Professional.

How does this teammate represent Northwest? What Service Standard do they embody? 

David embodies Northwest’s entire Core Value of Customer’s First. From his smile to his open-minded approach, everyone who meets David can see that he believes he succeeds when others win. He continues to approach each day with a positive attitude and excellent work ethic!

What’s a fun fact about this teammate?

David enjoys golf and woodworking!

“He shows up eager to work each day with a positive attitude ready to help each customer with whatever their issues may be.”- Kyle McSwain, Jasper Branch Manager

Maggie Langford

Maggie Langford

LaGrange Service Center

How long has the teammate been with Northwest?

Maggie has been with Northwest for two years and currently works as an administrative professional with our LaGrange Service Center.

How does this teammate represent Northwest? What Service Standard do they embody?

When it comes to the Northwest Service Standards, Maggie embodies them all. She’s always going above and beyond for both her teammates and customers. You can count on Maggie to put others first, especially since she’s our LaGrange Good Deed Team Ambassador.

What’s a fun fact about this teammate?

Maggie is a diehard Alabama (Roll Tide!) fan and loves Starbucks coffee!

“Maggie excels at everything she does and has been a crucial part in the growth of the LaGrange team.” – Michael Parker, LaGrange Branch Manager

Adam Wagner

Adam Wagner

Lanier Service Center

How long has the teammate been with Northwest?

Beginning as a Route Support Technician in 2021, Adam has since been promoted to a Service Professional and does a great job living the Northwest Way to his customers and teammates.

How does this teammate represent Northwest? What Service Standard do they embody?

He manages a larger route and keeps his communication as a priority with his customers and teammates. He lives the Northwest Service Standard #3 WOW with Pride and Professionalism – maintaining a positive attitude and the respect of his customers. He takes pride in his appearance, especially when it comes to his vehicle, driving, and his choice of words and actions.

What’s a fun fact about this teammate?

Adam is an amazing cook and loves to hang out with friends. He’s passionate about his family and even plays the drums and partakes in fly fishing!

“Adam comes in every day with a smile on his face. He is very interactive with his managers and teammates, offering support and kindness to everyone. He has a big heart for helping others. We are blessed to have Adam as a Lanier teammate.” – Sabrina Kinney, Lanier Branch Manager

Ana Nedio

Ana Nedio

Lauderhill Service Center

How long has the teammate been with Northwest?

Ana has been in the pest control industry for 10 years as an Office Manager, joining Northwest Exterminating two years ago through an acquisition.

How does this teammate represent Northwest? What Service Standard do they embody?

Through learning new processes, leading her team, and taking on new challenges this year, Ana embodies #23 Embrace Change. Ana understands that to grow, things need to change, and she took on those challenges one by one to lead her team this past year. Her growth as a leader in 2023 continues to be the driving force for her team and for the Lauderhill service center, who is grateful to have her!

What’s a fun fact about this teammate?

Wondering what Ana’s favorite thing to talk about is? FOOD!

“Ana has directed her team through an acquisition with a positive attitude and a get it done demeaner, we are very fortunate to have her lead the team!” – Lee Gould, Lauderhill Service Center Branch Manager

Stephen Miller

Stephen Miller

Laurens Service Center

How long has the teammate been with Northwest?

Stephen joined Northwest 6 years ago as a Termite Service Professional and was promoted to Universal Service Professional in 2019.

How does this teammate represent Northwest? What Service Standard do they embody?

Due to his strong leadership, Stephen demonstrates close customer relationships and consistent team growth. He’s a mentor to newer teammates, emphasizing both personal and team development. By taking ownership of his schedule and guiding his scheduler, Stephen embodies #12 Value People Service Standard, showing his commitment to serving others effectively.

What’s a fun fact about this teammate?

He once wrestled a bear, and now that bear has a spot as a rug in his man-cave. The bear is still “alive.” Simply out of fear, it remains motionless on his floor.

“When you consider what an individual has to bring to the table in order to be considered as a team player, Stephen checks all of those boxes. He excels at the basics, is responsible and completes his individual tasks, then he returns to the team to see who’s in need and how he can make an impact.” – Charles Miller, Laurens Branch Manager

Matt Dante

Matt Dante

Lawrenceville Service Center

How long has the teammate been with Northwest?

Matt has been a part of the Northwest Family for 2 years as a termite technician progressing into a Route Support Technician role.

How does this teammate represent Northwest? What Service Standard do they embody?

Matt’s dedication to the various services he performs is always outstanding with his customers! Taking his time and ensuring customers are satisfied with the work completed is the top priority for Matt at each visit. Whether it’s customer satisfaction, driving safety, or keeping a positive attitude each day, Matt exemplifies being a #9 Brand Leader.

What’s a fun fact about this teammate?

Matt and his dad bond over both being an avid theme park enthusiast and their love for roller coasters! Matt also has a passion for dogs.

“Matt is one of the best Termite Technician that I’ve ever had the pleasure of hiring at Northwest as a manager!” – Drew Chaney, Lawrenceville Branch Manager

Michael Fisher

Michael Fisher

Macon Service Center

How long has the teammate been with Northwest?

Mike started his pest control career with Northwest in 2020 and has since taken on one of Macon’s largest routes.

How does this teammate represent Northwest? What Service Standard do they embody?

Since starting with Northwest, Mike has completed the Leadership Experience and was Region 4’s I-Recruit Champion. He is also an active member of the Good Deeds Team. Truly exemplifying the Service Standard #20 Initiative, Mike is always on top of it all. He takes on any situation with no questions asked and goes above and beyond for his customers and teammates.

What’s a fun fact about this teammate?

Mike enjoys cooking and loves finding different ways to handle new situations.

“Mike only comes to you with problems after he’s found a solution.” – Alec Moran, Macon Branch Manager

Courtney Spencer

Courtney Spencer

Marietta Service Center

How long has the teammate been with Northwest?

Courtney has been in the pest control industry for over 23 years and has been a Northwest Teammate for over 12 years as a Universal Technician Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

Courtney understands how to value customers and teammates with his kindness, compassion, and care. Courtney #12 Values People each day, always taking the extra mile to serve his customers and help his teammates when it’s needed the most.

What’s a fun fact about this teammate?

Courtney loves to bring a smile on his Marietta team’s faces, often playing harmless pranks around the office such as rearranging their desktop items like flipping the tape dispensers backwards and leaving a funny note to let them know his been there!

“Courtney is one of the greatest teammates I’ve ever had the pleasure of working with. He goes above and beyond the Northwest Way and Service Standards by embodying them daily, Honoring Our Customers externally and internally. Courtney is such a pleasure to be around and work with each and every day!” – Tyrel Walker, Marietta Branch Manager

Andrew Smith

Andrew Smith

Miami Service Center

How long has the teammate been with Northwest?

Andrew has been in the Northwest Family for over 9 years as a Pest Control Technician and continues to serve his customers on the same route since he joined us!

How does this teammate represent Northwest? What Service Standard do they embody?

Andrew’s ability to adapt to new challenges, navigate obstacles, and consistently find effective solutions to problems is why he is the embodiment of a #11 Servant’s Heart!

What’s a fun fact about this teammate?

Andrew is an avid sneaker collector – don’t be shy to ask him about his collection!

“Attitude is a small action, but it makes the biggest difference and Andrew always has a positive one, creating a big impact on Northwest and his teammates!” – David Cogan, Doral Regional Manager

Jude Mathis

Jude Mathis

Miami Gardens Service Center

How long has the teammate been with Northwest?

Jude has been at Northwest Exterminating for over 3 years as a Pest Control Technician.

How does this teammate represent Northwest? What Service Standard do they embody?

Jude’s teammates know they can call him if they ever need support. He is always looking to help his fellow teammates when they need it, representing the #12 Value People Service Standard. Jude is always quick to help others, while making sure that his responsibilities and route are completed at the same time. At each customer visit, he takes his time to ensure his customers feel supported and satisfied with his service, always showing respect and ready to hear any feedback they may have for him. He’s even won Northwest’s 5-Star Google Review Contest with his name mentioned consistently for 6 months, highlighting just how much customers value him. Northwest is grateful to have a teammate like Jude represent the Northwest Way each day!

What’s a fun fact about this teammate?

Jude loves food and if you have any leftovers, he’s happy to take if off your hands for you!

“Jude is the most pleasant and respectful person I’ve ever worked with. He continues to be a consistent teammate throughout his career at Northwest!” – Ricardo Williams, Miami-Gardens Branch Manager

Tessa Bozard

Tessa Bozard

Monroe, GA Service Center

How long has the teammate been with Northwest?

Tessa has been with Northwest for over 2 years and works as an Administrative Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

Tessa exemplifies Service Standard #22 What If?. She has shown great growth and willingness to learn new tasks in her pursuit of gaining the necessary knowledge and skill sets needed to reach her goals with Northwest. Tessa goes the extra mile when asked and we’re grateful for her dedication to the Monroe team!

What’s a fun fact about this teammate?

Tessa is an active member of our Good Deeds Team and loves to go skydiving. She is also an Alabama (Roll Tide!) fan!

“We’re lucky and fortunate to have such a dedicated and fun teammate on the Monroe team. Thank you for all you do for us!” – Andrew Carlyle, Monroe Branch Manager

DJ Craig Jr.

DJ Craig Jr.

Carolina Pest – Monroe, NC Service Center

How long has the teammate been with Carolina Pest?

DJ began his career with Carolina Pest 13 years ago as a Termite Professional. He has since been promoted to Pest Technician and covers a large area for the team.

How does this teammate represent Carolina Pest? What Service Standard do they embody?

He’s receiving this recognition because he truly exemplifies the Service Standard, #13 Be Humble. He remains positive and has an excellent outlook on the day ahead of him. He continues to look for opportunities to better serve his teammates and customers.

What’s a fun fact about this teammate?

DJ is a Dallas Cowboys fan and Atlanta Braves fan!

“DJ has grown his route every year and can do any service we offer. He’s a well-rounded teammate and communicates efficiently if there are ever any issues. We know he can handle it all, even while maintaining a smile on his face!” – David Craig Sr., Monroe, NC Branch Manager

Dillon Ward

Dillon Ward

Murfreesboro Service Center

How long has the teammate been with Northwest?

Dillon has been with Northwest for over 5 years, initially serving as a route support/pest professional in Columbus. He later transitioned to the Nashville area, continuing as a Service Pest Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

Dillon shines at Northwest for his reliability, flexibility, and supportive nature, coupled with a keen sense of humor and deep knowledge. His adaptability and dedication to clear communication represent the Northwest Core Value, Customers First, as he consistently goes the extra mile to ensure his customers are satisfied with his service.

What’s a fun fact about this teammate?

Dillon’s Bluetooth name in his truck is ‘Spicy Dillon’.

“Dillon reflects the Northwest Way Customers First because he clearly communicates with his customers, adapts to their needs. He goes above and beyond to ensure his customers are satisfied with his service.” – William Cox, Murfreesboro Branch Manager

Jorge Susin

Jorge Susin

Naples Service Center

How long has the teammate been with Northwest?

Jorge has worked at Northwest Exterminating for a little over 2 years. He started his journey at Northwest in a Sales position but quickly realized he was better suited for a customer-facing role, moving to the Naples Service Center when a route opened.

How does this teammate represent Northwest? What Service Standard do they embody?

If you know Jorge, you know that he truly starts each day with a smile on his face, ready to make the most of what may come! He is always intentional about the decisions he makes and optimistic in any situation, good or bad, embodying Service Standard #13 Attitude. Jorge’s positive attitude allows him to bring extraordinary service to his customers and his willingness to help his fellow teammates never goes unnoticed, often assisting with the training of new technicians to ensure they feel supported and ready.

What’s a fun fact about this teammate?

You can catch Jorge eating his favorite meal after a long day’s work – chicken parmesan!

“Jorge is a stellar employee! He’s always willing to assist his fellow teammates and creating extraordinary experiences for his customers.” – Kyle Campbell, Naples Branch Manager

Chance Mote

Chance Mote

Newnan Service Center

How long has the teammate been with Northwest?

Chance came over to the Northwest Family through an acquisition and has been with the Newnan team since.

How does this teammate represent Northwest? What Service Standard do they embody?

Chance represents and lives the Northwest Ways daily. He is well liked and respected by not just his teammates, but also his customers. He most exemplifies the Service Standard #24 Celebrate. He loves to celebrate everyone around him and is always looking forward to the next team gathering. We’re grateful for the reminder to leave room for celebration when it comes to the team.

What’s a fun fact about this teammate?

Chance loves Christmas! He will typically have multiple Christmas trees up at his house during the holidays.

“Chance lives the Northwest Ways daily! His favorite word is bougie, so we’ve coined the nickname Mr. Bougie for him. He’s been a great addition to the Newnan team!” – David Horn, Newnan Branch Manager

Caily Fouts

Caily Fouts

Ooltewah Service Center

How long has the teammate been with Northwest?

Caily has been with the Ooltewah team for over a year and a half and has been an asset as an Administrative Professional since joining the Northwest Family.

How does this teammate represent Northwest? What Service Standard do they embody?

Even as a newer teammate, Caily is eager to assist any teammate or customer as best as she can. She showcases the Service Standard #11 Servant’s Heart and loves looking for any opportunity to help whenever possible.

What’s a fun fact about this teammate?

She loves Sonic Cokes and going to concerts!

“Caily comes in every morning with a smile and is always happy to help any teammate she can!” – Andrew Ellis, Ooltewah Branch Manager

Chris Holt

Chris Holt

Opelika Service Center

How long has the teammate been with Northwest?

Chris began his journey with S&S in 2020 and joined our Northwest Family in January 2022 after its acquisition. Since joining, he has served as a termite technician, becoming an integral part of the team.

How does this teammate represent Northwest? What Service Standard do they embody?

Chris exemplifies Northwest’s values by demonstrating a proactive ‘want to’ attitude and always prioritizing customer needs. His dedication is evident in his extraordinary contribution to the Opelika team. Embracing Service Standard #20 Initiative, Chris’s adaptability and commitment to growth not only reflect the Service Standards of Northwest but also inspire and positively influence his teammates.

What’s a fun fact about this teammate?

He loves fishing and anything outdoors!

“Chris is a go-getter! No job is too big or too small for Chris! He always looks for the “way in” and has the customer’s best interest in mind. He has proven himself as a leader on our Opelika team with his positive attitude and willingness to help others in any way!” – Joshua Arnold, Opelika Branch Manager

Bonnie Perez

Bonnie Perez

Peachtree Corners Service Center

How long has the teammate been with Northwest?

Bonnie has had a long history with Northwest Exterminating as an Administrative Professional, starting her career over 19 years ago! She began in our Alpharetta location where was even coined the name Sentricon Suzie by Steve Phillips! She then moved to the newly opened Monroe office to offer her experience and support. From there, she brought her fun energy to Lawrenceville then finally transferred to her current home at Peachtree Corners where she continues to provide her industry experience and knowledge to the team!

How does this teammate represent Northwest? What Service Standard do they embody?

With over 20 years of extensive industry experience, Bonnie continues to push herself to be at her best and always looks for ways to support those around her. Her fellow Northwest Teammates know they can count on Bonnie as she’s always dependable and hardworking. Bonnie is a true representation of #11 Servant’s Heart through her kindness each day to her teammates, family, church members, and even complete strangers. Northwest is grateful to have a kind-spirited teammate who looks to better herself, team, and community!

What’s a fun fact about this teammate?

Bonnie loves all critters, often rescuing them and nurturing them to health! Her dream is to be able to have one day a rescue farm full of animals she can take care of!

“Bonnie, thank you for being such a kind and nurturing soul. Your work ethic and kindness are something to be admired. You are appreciated more than we could ever express!” – Deborah Givens, Peachtree Corners Branch Manager

Chantale Ramos

Chantale Ramos

Pompano Beach Service Center

How long has the teammate been with Northwest?

Chantale has been in the pest control industry for 4 years and is currently excelling in her role as an Office Manager for Northwest!

How does this teammate represent Northwest? What Service Standard do they embody?

Her managers and team can agree that Chantale is one of the many reasons why the Pompano service center continues to see success. She spearheaded the acquisition transition, displaying her leadership skills and reliability to her team and customers. Everyone who knows Chantale knows that she leads with respect and is always looking for ways to help where it’s needed. Chantale looks to hear feedback from her leaders to grow even more within her role, applying and graduating from the Fall 2023 Leadership Experience at Northwest, embodying Service Standard #14 Open to Growth. The Pompano team and Northwest are proud to have Chantale as part of the Northwest Family!

What’s a fun fact about this teammate?

Chantale’s family means everything to her! When she’s not working, she loves to spend time with her younger sister and niece.

“I often rely on Chantale. She is 1/3 of the office-named “Dream Team” and I cannot imagine it being as productive without her there. Whether it’s being a regional someday or other position, I see a bright future for Chantale at Northwest!” – Ronald Ellman, Pompano Beach Branch Manager

Austin Cowick

Austin Cowick

Carolina Pest - Rockingham, NC Service Center

How long has the teammate been with Carolina Pest?

Austin has been a part of the Carolina Pest Family for a year and a half as a pest and termite technician!

How does this teammate represent Carolina Pest? What Service Standard do they embody?

Austin’s willingness to learn and take on new challenges to support his customers and teammates’ best interests highlights just how he is always #14 Open to Growth. Whether it’s learning a new service to complete at a customer’s home or assisting his teammate on their route, Austin is always there to support where needed most. His open-mindedness and can-do attitude are why Caroline Pest is grateful to have him as part of the family!

What’s a fun fact about this teammate?

Austin loves to fish and even won a cash prize in a catfishing tournament last year!

“Austin is a valuable team player who strives to do his best and take pride in his work!” – Amanda Douglas, Rockingham Branch Manager

Carlos Copeland Jr.

Carlos Copeland Jr.

Savannah Service Center

How long has the teammate been with Northwest?

Carlos began his career with Northwest in 2022 and currently works as a Universal Technician in our South Carolina market.

How does this teammate represent Northwest? What Service Standard do they embody?

Carlos reflects our Northwest Service Standards, and it is shown daily. He was selected as Teammate of the Year by his fellow teammates, which truly shows his character. The Service Standard he embodies is #13 Be Humble. Whenever he receives praise, he remains humble and possesses a positive attitude. His ‘team first’ mindset makes him extremely reliable and we’re grateful to have him on the Savannah team.

What’s a fun fact about this teammate?

Carlos was awarded ‘Youth of the Year’ by the Warren Boys and Girls Club in 2018!

“Carlos carries a positive attitude with him every day and it’s noticed by all of our customers, internal and external. He’s an extraordinary asset to our team and we are blessed to have him. Thank you, Carlos, for all you do for Northwest and our Savannah team!” – William Bledsoe, Savannah Branch Manager

Sydney Curtis

Sydney Curtis

Smyrna Service Center

How long has the teammate been with Northwest?

Sydney has been with the Northwest Family for nearly 4 years, beginning as an Administrative Professional in East Cobb in February 2020. In July 2022, she moved to the Smyrna Service Center, where she’s consistently led with integrity and professionalism.

How does this teammate represent Northwest? What Service Standard do they embody?

Sydney excels in her tasks, prioritizing the team’s well-being and embodying the essence of Northwest’s culture. She truly represents the #21 Culture Service Standard, reflecting our core values of genuine care, teamwork, and the spirit of the Northwest Way.

What’s a fun fact about this teammate?

She’s a former competitive clogger!

“Sydney is a GEM! Her genuine compassion for her teammates and overall attitude has been a true blessing in our goal to continue the Northwest Culture.” – Kathryn Smith, Smyrna Office Manager

Luke Myrick

Luke Myrick

Stockbridge Service Center

How long has the teammate been with Northwest?

Luke has been at Northwest Exterminating for 2 years where he started his career as a Termite Technician. Luke has since transitioned to Universal Technical and is now a Sales Inspection!

How does this teammate represent Northwest? What Service Standard do they embody?

Luke has always been a team player amongst his teammates and lives by the Northwest Way each day through his actions, embodying Service Standard #13 Attitude. Luke’s always got a smile on his face, greeting each person he sees with a “How are ya!”. With anything he might take on within his role, Luke takes complete ownership keeping his customers and teammates top of mind to support their best interest.

What’s a fun fact about this teammate?

Listen out for when Luke gets excited, his Northwest accent often comes out in certain words!

“Luke truly cares about the people around him. I see it every day in how he communicates with them, and the charismatic interactions he carries out. This can’t be taught, it’s just a part of his foundation!” – John Stephens, Stockbridge Service Center Branch Manager

Michael Cannon

Michael Cannon

Team Support Center

How long has the teammate been with Northwest?
In 2021, Michael was hired as an Accounts Payable Specialist. A year later, he was promoted to Accounts Payable Supervisor. During his time with Northwest, he completed and graduated with his Bachelor’s in Accounting!

How does this teammate represent Northwest? What Service Standard do they embody?
For Michael, it’s difficult to pinpoint just one Service Standard that describes his character. He is truly customer service oriented and showcases the Customers First core value. He goes out of his way to meet and exceed the needs of our customers, both internal and external. One time he even drove an hour to hand deliver a refund check to a customer. Michael’s humbleness, fun-loving spirit, and Servant’s Heart shows how much he truly cares about the people who are Northwest. We’re so grateful for Michael and everything he has done for others and can’t wait to see what he accomplishes with Northwest!

What’s a fun fact about this teammate?
There’s two of him – he’s a twin!

“Michael is a genuine pleasure to work with! Since joining Northwest, he has taken on new and challenging tasks and maintains a positive outlook. He consistently exceeds expectations regarding customer service. He may one day have my job!” – Barbara Pepple, VP of Accounting

Caroline Ross

Caroline Ross

Tucker Service Center

How long has the teammate been with Northwest?

Caroline has been at Northwest for over a year as an Administrative Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

With any challenges that may arise, Caroline is quick to handle them with a smile on her face! She has quickly shown to her team just how much of an asset she is when it comes to handling unexpected situations and leading her team with positivity. Her goal each day is always to answer questions, concerns, and comments her team or customers may have. Caroline looks to not only better herself each day but supporting her team to strive to be their best selves too, representing #16 Enhance and Elevate Service Standard. Her extraordinary efforts and hard work never go unnoticed by her team or Northwest!

What’s a fun fact about this teammate?

You might become Caroline’s favorite person if you gift her some cheese dip – she has an irrational love for it!

“Caroline is our quirky light-hearted teammate! She is multi-talented and loves picking up new hobbies, we are so happy to have her on the Tucker team!” – Emily Garcia, Tucker Branch Manager

Alicia Shockron

Alicia Shockron

Wildlife East Service Center

How long has the teammate been with Northwest?

Alicia has been in the Northwest Family for a year as an Administrative Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

Her teammates and managers agree that Alicia proudly represents Service Standard #9 Brand Leader, as she always looks to start each day with a positive attitude and smile! Her positivity and willingness to help when it’s needed never goes unnoticed, with customers and teammates knowing they can count on her to get any issues resolved. Not only does she support her team and customers at Northwest, but Alicia also serves as a Good Deeds Ambassador to support her community too. The Wildlife East Team and Northwest Family are appreciative of all that Alicia does to make Northwest extraordinary!

What’s a fun fact about this teammate?

Alicia enjoys completing art projects in her spare time, often creating original birthday cards for her Northwest teammates!

“Alicia is great at getting her team involved with all the Good Deeds projects for Northwest. She’s passionate about pulling the team together to help those who need it most in our community!” – Don Saladrigas, Wildlife East Branch Manager

Christopher Davis

Christopher Davis

Wildlife North Service Center

How long has the teammate been with Northwest?

Chris has been with Northwest for 9 years and began his Wildlife Technician career with our Wildlife Smyrna team before transitioning to the Marietta team.

How does this teammate represent Northwest? What Service Standard do they embody?

He most exemplifies the Service Standard #1 Honor Our Teammates. He has a wealth of knowledge about wildlife and does well with passing along any information to his teammates. He’s one of the best communicators out there and always has his team’s back. Northwest and Wildlife North is grateful to have Chris as part of the team! Chris is a hard worker and a reliable teammate.

What’s a fun fact about this teammate?

He’s a big family man and enjoys being a father!

“We’re not a team because we work together. We’re a team because we respect, trust, and care for each other. – Vala Afshar” – Melissa Smith, Wildlife North Office Manager

Brian Stephens

Brian Stephens

Wildlife Smyrna Service Center

How long has the teammate been with Northwest?

Brian has been a part of the Northwest Family for 3 years where he started as a Wildlife Service Professional.

How does this teammate represent Northwest? What Service Standard do they embody?

If you ask his team, Brian gives 100 percent to everything he does at Northwest! He always goes out of his way to help both his teammates and customers. Often, Brian is the first to pick up an extra stop, works late to help a teammate, or helps in the office. When it’s time to serve his customers though, he approaches each house like it’s his own and enjoys building a relationship with each. Whether it’s his customers or teammates, Brian wants to make sure that their needs are met, embodying Service Standard #2 Honor Our Customers. The entire Wildlife Smyrna and Northwest Family is grateful to have Brian continue to Northwest in such an extraordinary way!

What’s a fun fact about this teammate?

When he’s not at Northwest, he loves to sing, play guitar and drums!

“Brian embodies every quality that we look for in a Northwest teammate. He is always willing to listen, help, and teach his fellow teammates when needed. I feel very lucky and grateful to have him on my team.” – Ashley Wright, Wildlife Smyrna Branch Manager

THE NORTHWEST WAY

CUSTOMERS FIRST
With all we do, begin and end with the customer in mind.

DO WHAT IS RIGHT

In every situation, we can choose to do the right thing.

BE HUMBLE

Put others first in everything we do.

BE EXTRAORDINARY

Always go beyond what is usual or ordinary. Make a difference.

MOVE FORWARD

Continue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.

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