Customers first. Be humble. Do what is right. Be extraordinary. Move forward. These Northwest Ways are at the core of everything we do here at Northwest. Every year, there are teammates that go beyond extraordinary in every way, and we enjoy celebrating them and their success. These teammates rose to the occasion throughout the year, whether internally within their department or externally with their Northwest customers. And this is why their teams have selected them as the Northwest Teammate of the Year! Congratulations to all the winners, and we appreciate all the extraordinary experiences you have created!
THE LATEST IN EXTRAORDINARY TEAMMATE NEWS
Piedmont Pest Control, soon to transition to the Northwest Exterminating name, continues to create ways for teammates to be involved in the Laurens’ community, something every teammate enjoys. A connection the Laurens team created early on was with the local first...
This holiday season presented Northwest Exterminating with an unexpected Christmas miracle opportunity. Our teammates were asked to help a family that had recently lost everything in a house fire. With the holidays near, Christmas was far from the minds of the family...
Northwest GDT Teams Up with Birney Elementary Again for December’s Literatura Bilingual Family Literacy Program
The Northwest Family Literacy Program is something the Northwest Good Deed Team’s Co-Leaders, Kristen and Greg, worked hand in hand to create with local schools and teachers. It’s grown to be a program available to multiple schools around the area and is something the...
2019 TEAMMATES OF THE YEAR
Our Mouse Managers and Teammates selected a teammate from their team that they felt was truly extraordinary in 2019. Our goal as a Northwest team is to live and work by the Northwest Way and our 24 Service Standards and to provide each customer with the Customer for Life experience! Below you will find just a small snippet about the people chosen as that Service Centers Teammate of the Year from their Managers and colleagues.
Congratulations to the 2019 Teammates of the Year!
Acworth | Alpharetta | Augusta | Buford | Canton | Carrollton | Chattanooga | Columbus | Commercial Pest – East Cobb | Commercial Pest – Tucker | Corporate | Customer Care | Dallas | East Cobb | Innovation Center | LaGrange | Lanier | Laurens | Lawn Care | Lawrenceville | Macon | Marietta | Monroe | Nashville | Newnan | Peachtree Corners | Savannah | Smyrna | Stockbridge | Tucker | Wildlife – North | Wildlife – Smyrna | Sawyer
About Billy: Billy has been with Northwest for 2 Years now. When you look at his complete body of work, Billy checks all the boxes. Upbeat, fun to be around, and a get–it–done attitude. He is always Open To Growth, as he is eager to learn and is very passionate about new challenges! Every morning, he is positive, regardless of the long day ahead.
“Rain, sleet, or snow Billy is ready to go! He has a very bright future with Northwest!” – Jody Allred, Acworth Service Center Manager
About Cassandra: Cassandra started in Lanier in April of 2016 and transferred to Alpharetta in July of 2017, where she has excelled! She has consistently put her Customers First and has led the way in passing for the office professionals in Alpharetta. By doing so, she has challenged and inspired others to be the better versions of themselves. She focuses on Moving Forward, never allowing a past setback to determine her effort or willingness to challenge herself or others. Thank you for all that you do Cassandra!
“You can’t always be the most talented person in the room, but you can be the most competitive” – Chris Paddock, Alpharetta Service Center Manager
About Jonathan: Jonathan is loyal and strategic, and he has been with Northwest for almost 2 years. He truly honors his customers daily through doing what is right for their needs!
“Jonathan is a big part of the success and growth the Augusta Branch.” – Ryan Adams, Augusta Service Center Manager
About Torrie: Torrie has over 4 years of service with Northwest. Torrie is not only a Buford Office Professional, but she is also our Good Deed Team Ambassador. She is always willing to help other teammates and those around her. She best represents Open to Growth, as she has really challenged herself to be the best passer this year and is always striving to learn. She has been phenomenal!
“Torrie has been a great asset to Buford. She challenges us to be the best that we can be in Buford.” – Jon Ballard, Buford Service Center Manager
About Daniel: Daniel has been with us for 3 years, and he is a true leader in our service center. He lives by the Northwest Way and the Service Standards every day. The Service Standard he best represents is, Honor Our Customers. His customers love him, and we always hear positive things about him. He does his best to treat every customer as if they are his only for the day. He has worked very hard to build relationships with all his customers, as well as his teammates. Daniel is always willing to help and looks for ways to better himself. He is currently taking the certified operators’ class as well as the Leadership Experience.
“Daniel has a bright future with Northwest, and I enjoy watching him grow.” – Kyle Kilgore, Canton Service Center Manager
About Casey: Casey has been with Northwest for 11 years. In 2015, Casey transferred to the Carrollton Service Center in the Sales Professional role after having served in the Termite Technician, Universal Technician and Sales Professional roles for the Dallas Service Center. He is the epitome of WOW with Pride and Professionalism, as he takes a great deal of pride in his work and arrives to work each day with a great attitude. His words, actions, appearance and communication with teammates and customers reflect the pride he takes in being part of the Northwest story. He is both a fine teammate and person. The Carrollton team appreciates everything Casey does for the team, his grateful attitude, and his willingness to serve.
“Carrollton has a team full of hard working, dedicated and caring men and women. Casey Garmon is exactly that. He is a great father, husband and teammate. Over the past several years as Sales Inspector he has continued to perform on a consistent basis with his sales and has become someone who I can really rely on to perform his duties in a timely and accurate way. In addition, Casey has become a leader within the Carrollton Team by mentoring both pest and termite service professionals and often times is called on by other Sales Inspectors within the region and throughout the company offering his knowledge and guidance. I have enjoyed watching as Casey has grown over the years and as he has become the leader he is today. Thank you Casey for all you do for the Carrollton Team and for Northwest, we all appreciate everything you do!” – Todd Pepple, Service Center Manager
About Casey: Casey has been with Jody Millard for 2.5 years. She started as an Office Professional and is currently an Engage Specialist! She truly believes in putting the customer first, both internally and externally. She is a good listener and always does what is right. We are grateful to have her on our Jody Millard team.
“Casey from day one is a ray of sunshine. She has an infectious smile that lights up a room and she never meets a stranger. Casey embraces The Northwest Way always. She goes above and beyond to donate her time to anyone that needs help, and she does it with a smile. I’m very proud to have Casey on our team and think she’s an outstanding team member. Thank you for all you do to make our team stronger.” – Barry Teubert, Chattanooga Service Center Manager
About Dillon: Dillon started with Northwest in June of 2018. He was promoted to a Route Support Service Professional in June of 2019! Ever since Dillon began his career at Northwest, he has been a phenomenal teammate and has really embraced the Northwest Way. He is quickly growing as a leader for our Columbus team, taking the time to train new teammates and being active in our weekly meetings. Dillon is a great representation of WOW with Pride and Professionalism! He represents Northwest extremely well daily. From his attitude and personality to the way that he takes care of our customers, no matter what job I have Dillon on, I have complete confidence that he is giving our customers the Customer for Life experience that our customers deserve. He takes great pride in his work and is always striving to be the best that he can be in the office and in the field.
“Dillon’s positive attitude and personality makes him the perfect example of what a Northwest teammate should be. His infectious smile and can-do attitude are refreshing to have on the team. With his willingness to learn and continued growth, I have no doubt that Dillon will propel himself into a future leadership role at Northwest.” – Josh Arnold, Columbus Service Center Manager
Commercial Pest East Cobb
About Curt: Curt has served at Northwest for 9 years. Curt started as a Service Professional in our Smyrna office and began servicing Commercial accounts about 6 years ago. Curt is receiving this award because of his hard work, kindness, dedication, willingness to help others, and positive attitude he brings to the office daily; he perfectly represents our Attitude Service Standard. Because of his service, care, and attention, he is also the reason why one of our largest Commercial accounts signed another agreement for us to continue to do their pest service. We are lucky to have Curt!
“Curt, thanks so much for the hard work and compassion that you bring to the table daily. Commercial Pest is truly blessed to have such a great teammate.” Bryan Teague, Commercial Service Center Manager
Commercial Pest Tucker
About Cole: Cole has been with Northwest for 2 years. Cole started in Commercial as Route Support, and he has since trained in our mosquito services before moving to his own route! Cole is always eager to take care of his customers and keep them happy; he is a shining example of Golden Opportunities. He takes it upon himself to schedule follow ups to correct any issue and continues to be there for support until the is resolved, creating a Customer for Life. His customer’s compliment him on the service he provides. Cole has really shown a great attitude throughout the year and offered great insight during the team huddles. He is able to find a balance between professional and personal and always works ahead to get everything done prior to taking time off.
“Cole is very hardworking, doing everything to make his customers feel important and complete his work in a timely manner. He completes all his route every month and is able to lend a hand to his fellow teammates.” – Scott Brigman, Commercial Service Center Manager
About Brooklyn: Since joining Northwest just 2 years ago, Brooklyn has been a humble and motivated addition to the Marketing and Communications Team. She leads with a servant’s heart, taking time for all those that come to her, and continuously looks to do what is right, not only for Northwest customers but her Northwest family as well. She steps up, making sure each teammate feels like they are the most important one. If you see Brooklyn around, you can always expect a smile accompanied with a hello or a question about how you have been.
“A true example of “be extraordinary”, Brooklyn continues to move Northwest forward in all she does and we are happy she is on our team.” – Christie Rush, VP of Marketing and Communications
About Francisco: Francisco has been with Northwest for 1.5 years. Francisco started with Northwest in May 2018 as a Customer Care Specialist. In February 2019, he was promoted to Customer Care Generalist to support Community Associations and Sales Support. Francisco finds the win in every situation; he is patient, kind, and understanding with both internal and external customers. He goes above and beyond the call of duty and works seamlessly with other departments and service centers. Francisco is an example of a Servant’s Heart. Whether that’s with his internal or external customers, he is always willing to go the extra mile to make sure things are done right, the first time. He takes his time, has a positive attitude, and wants to leave everyone better than he found them. He puts the needs of others before his own and is happy to do so.
“Francisco is a positive light within Northwest. He is a team player, has a great attitude, and provides FRANtastic customer service. He has grown both personally and professionally in his time at Northwest and continues to shine each day. He is always willing to learn and take on new responsibilities with a smile on his face. Fran is an integral part of the Customer Care team and we couldn’t imagine a day without him!” – April Norman, Customer Care Manager
About Shaun: 3 Years of service. Shaun started out at Northwest as a Wildlife Service Professional 3 years ago, and he was quickly promoted to Sales in Newnan before transferring to Dallas. Shaun is receiving this award for the positivity and leadership he brought to this team. Shaun was excited about taking on his route. He knew going in that it was going to be a challenge, but he teamed up with his Service Professionals and made it happen. Shaun looks for every opportunity to challenge not only his mindset, but his teammate’s mindset. He is always thinking of his teammates and his customers, focusing on doing the right thing for everyone at all times. Shaun is a valuable part of the Dallas team!
“Teamwork is the ability to work together toward a common vision. Shaun represents Northwest in every aspects of his job. He is self-motivated and strives not only for himself to be the best, but for his team to be the best!” – John Davis, Dallas Service Center Manager
About Sage: Sage started in our Stockbridge office 13 years ago, serving as a Bora Care Service Professional before progressing into a Universal Service Professional Role for East Cobb. He has taken his time, mastered his craft, and focused on his growth. He is now an even bigger part of why East Cobb is successful with his promotion to the Service Supervisor. He has transitioned into his Supervisor position seamlessly and made his first initiative to work with getting our Termite team trained! Sage is very charismatic and loves to be around people; he exemplifies the statement that we are in the people business and values people well. He is always putting people ahead of himself, and he loves to brighten anyone’s day.
“The miracle is not that we do this work, but that we are happy to do it.” ― Mother Teresa. “Sage never has a bad day when it comes to the day to day operations as he truly loves what he does and embodies the craftsman mindset.” – Billy Casey, East Cobb Service Center Manager
About Neil: Neil has been with Northwest for over 15 years and has served many roles! Throughout 2019, Neil consistently produced high results and execution. He took on many new responsibilities and owned them fully. Neil loves to learn new things and is all always willing to lend a helping hand to other Northwest team members or customers. In 2019, he led the Service Supervisor development series, as well as many other leaning and development workshops. His leadership was instrumental in designing our service on-boarding program. He worked and focused on tracking and improving non-paid service visits. Neil is a great asset to the Learning & Technical Services team and Northwest. #1 Honor Our Teammates – Neil always puts his internal customers first. He respects their time and the gifts/talents each of them bring to Northwest. He is a constant encourager and a friend to all.
“Neil is phenomenal team member that truly cares about everything he does. Neil is a passionate team member that cares about Northwest. He is a rock star team member and has the heart of a servant. He continues to grow personally and professionally and will be a huge asset for years to come. Thanks, Neil, for all you do, you’re the best!” – Adam Vannest – Vice President of Training and Technical Services
About Roycelyn: Roycelyn joined The Northwest Family from Rollins 2 years ago. Along with her role as an office professional, she is the LaGrange Good Deed ambassador. Roycelyn is dedicated to her work family & customers; she brings the best out of people and loves being a part of a team. Being a life learner, she is always looking for ways to grow and improve herself and her team. She brings out Service Standard, Enhance & Elevate, to life, as she is always paying attention and observing her teammates making sure they are in good spirits and are having a great day. If they are not, she makes it her mission to make it better for them. Calling her extraordinary would be an understatement!
“Roycelyn has really impacted the morale of the Lagrange service center. She is always coming up with ideas to bring our team closer and even challenges us at times to come out of our comfort zone which ultimately makes us all better. She is a very creative person and uses her creativity to inspire others.” – Ricky Hancock, Lagrange Service Center Manager
About Robin: Robin started with Northwest in October of 2018 as a Universal Service Professional. He has been played a huge role in the success of Lanier. Robin has always been willing to do whatever is needed to help Lanier be successful. Robin puts his customers and teammates first every day. He has a servant’s heart and is always willing to help when the opportunity arises. His teammates enjoy being around Robin and have nothing but great things to say about him!
“Robin has always put his teammates and customers first!” – Brad Moss, Lanier Service Center Manager
About Charles: Charlie was hired on as an Inspection Specialist in March 2018. He lives out the Northwest Way and Northwest Service Standards every day. He is a champion for Northwest. He finds time to do things that are completely outside of his job description for his teammates and customers, and I don’t think I have ever witnessed him let a bad day affect his outlook on life. Without a doubt…#11 Servant’s Heart! Charlie is constantly looking for ways to help others (teammates and customers). He loves serving, and it is obvious that it brings him joy.
“Charlie is a shining example of what I would call an exemplary Northwest teammate. I look forward to seeing his future growth. His opportunities at Northwest are limitless!” – David Nelson, Piedmont Service Center Manager
About Randy: Randy has been with the Northwest team for 5 years. Randy is humble in every aspect of his work while also being the kindest individual there is. He truly embodies each of our Service Standards! We never worry about his work or customers because he is always doing what is right. He finds joy in whatever he is doing, and his positive attitude and willingness to help others is astounding.
“Randy is an outstanding individual/teammate that is pivotal in the success of Northwest!” – , Lawn Care Service Center Manager
About Chris: Chris started as a termite professional with Northwest 4 years ago, and he moved into a Universal Professional role shortly after. Chris has always been consistent on passing, keeping customers, and having customers call or write in about his extraordinary service. Chris Values People and works hard to do the right thing for his customers. He goes out of his way to make customer’s feel appreciated for choosing NW and makes sure they are happy with everything we provide.
“Chris values and exemplifies the Northwest Way Service Standards daily and is a great role model to follow.” – Drew Chaney, Lawrenceville Service Center Manager
About Bryan: Bryan has been a Service Professional for 2 years dating to Barnes Exterminating joining the Northwest Exterminating Family. Bryan has excellent customer service skills and his customers love him. He embodies the Northwest Way and is a leader on our team, especially implementing our Service Standards. Bryan is big on Safety. He handles our fleet safety training and coaches our team on our weekly GPS scores.
“Last year, Bryan expressed a desire for professional growth, and it has been a joy to watch his leadership skills grow within our Macon Team. It makes me very proud to hear that other Teammates around NW are noticing his growth as well!” – Huey Hood, Macon Service Center Manager
About Lucien: Lucien has over 14 years of experience with Northwest, in not only our Marietta Service Center, but also our Smyrna and East Cobb offices. There are not enough great things that can be said when it comes to the relationships Lucien builds with his customers. He really values people and builds lasting relationships, which is why so many of his customers will not let us send another professional to their home! He always has a great attitude during the day and puts the Customer First. He is truly living the Northwest Way every day.
“Lucien takes care of his customer as he would a family member. He works with a smile and his customers really see it in his quality of work.” – Jeff Hill, Marietta Service Center Manager
About Corey: Corey is Universal Service Professional, and he has been with Northwest for over 3 years now. Corey represents the NW Service Standard #2, Honor Our Customers. He continues to seek advice and new learning opportunities all in the hopes of being able to serve the customer by creating the Customer For Life experience for the greatest success possible. Corey received the Customer for Life Award in June 2019 for his ongoing enthusiasm and care of his customers. He is always willing to learn something new, better himself and his knowledge of the industry, and serve others. He recently completed the PEST series! Corey is a great example of what it means to serve and lead!
“In the past year, Corey has shown an enthusiasm to ensure his customers are being taken care of and has been a leader to the Monroe team in receiving positive reviews from his customer base. Corey has shown growth in his attitude towards his route and has taken great ownership of it while always doing his best to “Do What is Right” and put the “Customer First”.” – Andrew Carlyle, Monroe Service Center Manager
About Mike: Mike started out as a termite technician 4 years ago and was promoted to Universal Pest Professional in June 2019. He embodies each of the Northwest Way Service Standards. He is always willing to help the team succeed and is eager to take care of our customers. He Embraced Change this year when switching roles, and he trusted that process and has truly excelled in his new role.
“Whatever is asked of Mike Wells, he does it to the best of his ability. He truly puts Customers First as he is selfless and always goes above and beyond what is asked of him. Mike does a great job explaining the importance of our services to customers and has excelled in customer service. He lets his customers know that he is always available to meet their needs. He has a true servant’s heart.” – Brannan Southerland, Nashville Service Center Manager
About Joe: Joe has been with Northwest for 1.5 years of service. Joe started with Northwest in April of 2018 as a Termite Professional, and he has since worked to cross train in universal pest management. In October of 2019, Joe’s role expanded to a floating technical professional helping with overflow universal work when needed. Joe has prospered in this new role, receiving several customer compliments and passing many customer leads. Since joining our team, Joe has become a true ambassador of the Northwest values and culture. Joe perfectly represents #13 Attitude! He has a positive attitude and work ethic that are infectious to those around him. He will always greet you with a smile, one that sets the tone for a positive internal and external personal experience. Even in the dirtiest and challenging work environments, you will always hear that laugh and see that smile on Joe’s face!
“Joe is energetic, always positive, and always willing to talk about his beloved New England Patriots! There is never any shortage of laughter in Joe’s conversations!” – Dave Horn, Newnan Service Center Manager
About Daniel: Daniel started at Northwest last August as a Termite Service Professional and continues to excel at this role. When I think of teammate of the year, I try to think of someone who has consistent patterns of being extraordinary. Someone who has a consistently optimistic and positive attitude, works hard, helps the team, and consistently listens, learns and grows. Most importantly, someone who consistently lives the Northwest Way. Daniel Day has certainly all the boxes checked! He has a servant’s heart and is always looking for ways to make the teams’ lives easier.
“Daniel embodies everything an ideal teammate at Northwest should strive for. Always willing to learn, work hard, be compassionate, humble and extraordinary. Best of all, Daniel is always in a great mood. His positivity is contagious and a huge asset to the team. Ask anyone at PTC or at Northwest that knows him, and I guarantee they will let you know that Daniel Day is awesome!!” – Bill Harris, Peachtree Corners Service Center Manager
About Alison: Alison has been an Administrative Professional with Northwest for 2 years. She is a consistent example of extraordinary and a reflection of the Northwest Way in everything she does as a leader, not only in our office but also in the community. Alison ALWAYS puts her internal and external customers first! She is a true Brand Leader. She is a positive influence on everyone she encounters, and her extraordinary acts of care leave a lasting impression on the internal and external customers as well as the kids she coaches daily.
“Alison totally embodies the Northwest Way and Service standards daily. She has a positive attitude and sets the standard of leadership in our office. Along with fulfilling her tasks as an Administrative Professional, she is a Good Deed Team Ambassador, where she shows extraordinary initiative through community involvement in the Savannah area. She is a large part of our growth and success, and we are blessed to have her as a part of our team in Savannah!” – Bryan Bledsoe, Savannah Service Center Manager
About Kelvin: Kelvin started his career with Northwest in 2016 as a Pest Professional. We can always trust in Kelvin to do the right thing and keep our Customers First. As much as he has a loyal set of customers, we love how much value he can bring to our team. Our future Service Professionals can learn so much from what Kelvin brings to the table and the example he sets. There is nothing Kelvin cannot do, and we are so happy to have him as a part of our Northwest family. Kelvin is the true definition of Honor Our Customers. Every customer he encounters can feel his love for his job and his hard work. Kelvin knows how to create loyalty in our customers by his perseverance and presence. Any company would be lucky to have a teammate such as Kelvin, and we are so happy to be able to have him in our Smyrna office.
“Kelvin has an old school mentality of getting his work done, and I never have to worry about him.” – Zack Horne, Smyrna Service Center Manager
About Mahlon – Mahlon joined our Stockbridge team in October/November of 2018. He is constantly making people laugh and his animation in his stories keep you engaged; he’s a great representation of our #13 service standard, Attitude.
“Mahlon’s personality and work ethic have become a major part of the culture in Stockbridge. Since his arrival to Northwest, he has only continued to bring life into our team and we are lucky to have him!” – Kayla Sexton, Stockbridge Service Center Office Manager
About Emily: Emily has been with Northwest for 4 years, and she has served in many roles. Through her years of growth within Tucker, she transitioned to the Tucker Office Manager in 2019. Emily is receiving this award for her hard work and dedication to not only the Tucker office but Northwest Exterminating overall. She takes great pride in her position and team. Emily represents quite a few of our service standards but the two that stick out the most would be her great Communication among her teammates and the second would be the incredible way she “excels at the basics”. She is always ready to help out where she can with a great attitude and smile!
Emily is a very hard-working person in general. Emily is on top of her duties on a daily basis and handles them with a great attitude and a smile every time.” – Tyrell Walker, Tucker Service Center Manager
About Jessica: Jessica has been an Office Professional with Northwest for 1 year. In Jessica’s year of service, she has brought a positive, bright attitude to the office every day, and she has shown daily that she loves her job. She is always willing to help her teammates, and she is absolutely wonderful with customers. She goes above and beyond for her customers and teammates, and she is true example of Enhance and Elevate.
“Great Teammates hold each other accountable to the high standards and excellence their culture expects and demands.” – Melissa Smith, Wildlife Service Center Office Manager
Chase has over 3 years of experience with Northwest as a Wildlife Service Professional. He is our beave extraordinaire and Attic Insulation phenom. He is a staple in Wildlife. His willingness to go above and beyond to make sure things are done great is excellent. He absolutely loves doing what he does. He should be considered a role model on work ethic. Chase is a great representation to the Northwest Culture, and Wildlife wouldn’t be the same without him.
“You just can’t beat the person who never gives up.” – Babe Ruth – Bryan Phillips, Wildlife Service Center Manager
The Entire Sawyer Team
About: The Sawyer Team joined the Northwest Family in 2019, and they have been an extraordinary addition. Each teammate excels at the basics, makes a difference, honors their customers and each other, and truly looks for ways to enhance and elevate the day. Sawyer was led by Mr. Al Fogleman for 31 years, where he teamed up with daughter Tracy in 1989 to bring extraordinary service to the people of Burlington, NC. Our Sawyer team has many teammates that have been with the company for over 20 years. They are truly extraordinary, and we are thankful to have the Sawyer Team as a part of the Northwest Family!
“Our team has worked very hard making the merge with the Northwest Family a great success. We have all had each other’s back, lifting each other up and encouraging one another to have a successful year!” – The Sawyer Team
THE NORTHWEST WAY
With all we do, begin and end with the customer in mind.
DO WHAT IS RIGHT
In every situation, we can choose to do the right thing.
Put others first in everything we do.
Always go beyond what is usual or ordinary. Make a difference.
Continue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.
We have service centers throughout Georgia, Tennessee, Alabama, and South Carolina.
Service Centers: M-F 7:30AM - 5PM
Customer Care: M-F 6:30AM - 5:30PM