Customers first. Be humble. Do what is right. Be extraordinary. Move forward. These Northwest Ways are at the core of everything we do here at Northwest. Every year, there are teammates that go beyond extraordinary in every way, and we enjoy celebrating them and their success. These teammates rose to the occasion throughout the year, whether internally within their department or externally with their Northwest customers. And this is why their teams have selected them as the Northwest Teammate of the Year! Congratulations to all the winners, and we appreciate all the extraordinary experiences you have created!
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2020 TEAMMATES OF THE YEAR
Our Mouse Managers and Teammates selected a teammate from their team that they felt was truly extraordinary in 2020. Our goal as a Northwest team is to live and work by the Northwest Way and our 24 Service Standards – to provide each customer with the Customer for Life experience! Below you will find just a small snippet about the people chosen as that Service Centers Teammate of the Year from their Managers and colleagues.
Congratulations to the 2020 Teammates of the Year!
Acworth | Alpharetta | Augusta | Buford | Canton | Carrollton | Columbus | Commercial Pest – East Cobb | Commercial Pest – Tucker | Corporate | Customer Care | Dallas | East Cobb | Hixson |Innovation Center | LaGrange | Lanier | Laurens | Lawn Care | Lawrenceville | Macon | Marietta | Monroe | Nashville | Newnan | Peachtree Corners |Ooltewah | Savannah | Smyrna | Stockbridge | Tucker | Wildlife – East |Wildlife – North | Wildlife – Smyrna | Sawyer
David’s accomplishments were led by his initiative to grow, develop, and improve both personally and professionally. He is a leader within the Acworth team, always laughing and bringing a great attitude to his work and teammates this year.
“With all the hurdles Northwest faced this year, David thrived and exceeded his goals.” – Jody Allred, Service Center Manager
To many of his teammates, Joseph embodies being a leader to them without having a specific title. He always handles his work, routinely checking on problem accounts, trucks, equipment, and orders. He truly represents our #7 Service Standard, Golden Opportunities, by taking charge and making any issue or customer complaint into an opportunity to challenge himself, all while making a Customer for Life.
“A quote I like that represents Joseph is by Moliere, ‘It is not only what we do, but also what we do not do, for which we are accountable.’ Joseph has continued to be the all-around point person for myself and others. I’m thankful to have him on the Alpharetta team.” – Chris Paddock, Service Center Manager
He lives and works by the Northwest Way, being a leader to his teammates and jumping in to learn and help where it is needed. Chad embodies Service Standard #13, Attitude, by always spreading positivity around the office and with his customers. When not at work, you can find Chad enjoying time with his wife and son.
“Chad lives his life with integrity and has an uplifting attitude.” – Ryan Adams, Service Center Manager
“Beaumont is selfless, reliable, and dependable. He is simply everything you want in a Northwest teammate. I wish I had ten Steven’s.” – Jon Ballard, Service Center Manager
Her leadership and strength really shined throughout the year when taking on new roles in the office. With any new challenge, Jessica always embraced the change and led her team with a servant’s heart, remaining humble each day. Whether it is assisting a customer or helping her team elevate to the next level, the Canton family can always count on Jessica to show up and help in any way! If you ever need something to build, go to Jessica; her team says she can fix and build almost anything!
“Jessica has a knack for building relationships with her teammates. She creates an engaging atmosphere from any Northwest teammate she interacts with!” – Kyle Kilgore, Service Center Manager
Ashley joined the Carrollton team in April 2018 as an Administrative Professional and is a dependable asset to the team.
She has a desire to learn and grow in her career here at Northwest and is always eager to take on new responsibilities and challenges. Her communication with our customers displays true care for their concerns and provides a solution to better benefit the situation, creating Customers for Life. Ashley embodies Service Standard #7, Golden Opportunities. She handles all customer care with professionalism and empathy, using these opportunities to show her customers the Northwest difference.
“She’s positive, dependable, and always willing to go the extra mile. She is always offering to help the other office professionals with anything they need and offers to help me in any way she can. In addition, Ashley has taken on the additional responsibility of overseeing and coordinating Birmingham service and sales activities and customer retention efforts. Through her efforts, Birmingham’s customer retention continues to improve.” – Todd Pepple, Service Center Manager
Allen embodies Service Standard #15, Excel at the Basics. His personality is infectious; he keeps a positive ‘can do’ attitude that others are drawn to, and he takes great pride in his work. He has trained many of our teammates over the years, and it is evident he truly pours his experience and knowledge into them.
“Allen has grown into a great leader for the Columbus branch, and he is a great teammate to all. He is always willing to help out wherever he can, and he always has a positive attitude.” – Joshua Arnold, Service Center Manager
Commercial Pest East Cobb
Everyday Nancy comes into work with a positive outlook and an open mind, always representing #13 Service Standard, Attitude. She is always willing to help when needed, whether it is helping a teammate or customer, she always shows up. You are always in a good mood after talking with Nancy as her positive and happy attitude is contagious to her fellow teammates and even customers! If you do happen to visit the Commercial Pest office, do not be surprised if you hear Nancy singing along to a song you have not heard of!
“Nancy, thank you for your hard work and dedication that you bring to work every day! You truly help Commercial Pest run so smoothly; I look forward to many more years of success!” – Bryan Teague, Service Center Manager
Commercial Pest Tucker
This past year, Todd has shown to his fellow teammates in Tucker that he is always willing to help. He showcases his #11, Servant’s Heart, Service Standard when making sure the ones around him are taken care of before himself. Todd quickly steps up when there is an unexpected task or problem that needs to be fixed! If you ever see Todd, try not to get him confused with his doppelganger, radio personality Chris Dimino!
“Todd is an asset to the Commercial Tucker team. He comes to work with a positive attitude and willingness to work hard!” – Scott Brigman, Service Center Manager
To her team, Jenna is seen as focused, hardworking, and always willing to take on new responsibilities.
Other than being on top of her daily work in the office, Jenna also serves as Ambassador to our Good Deed Team, where she goes above and beyond to give back to her community! Her enthusiasm for others has been contagious and has increased Good Deed participation within the organization!
When she is not in the office, you can catch Jenna studying for her next test as she is a full-time student at Kennesaw State University! She even earned a 4.0 GPA last semester!
“Jenna is such a pleasure to work with! She brings a sense of energy and enthusiasm to the department. I am very proud that she is honored as Corporate’s Teammate of the Year, as she is so very deserving.” Barbara Pepple, Vice President of Accounting
Always coming into work with a smile and positive attitude, Eric likes to make Northwest a fun place to work, while always getting the job done! One thing you can always count on with Eric is that he will put the customer and his team first, going the extra mile to help when needed.
Eric is known for being a one-of-a-kind person, leaving a lasting impression on you and always making sure he can help in anyway. Eric is a great representation of our #11 Service Standard, Servant’s Heart.
“Eric is a model teammate at Northwest. Eric is always the first to help out a customer or teammate in their time of need and does a lot of things that can sometimes go unnoticed.” – April Norman, Customer Care Manager
Kathryn comes in every morning with an infectious positivity that is reflected on the rest of the team. She lives and works with a servant’s heart, truly caring for every one of the teammates and customers she helps. Her dedication to our internal and external customers is just one example of how she embodies our 5 Northwest Ways.
“Kathryn is the most dedicated teammate that I have ever worked with at Northwest in my 11 years. She is the type of teammate that never neglects her duties and/or responsibilities. She shows professionalism in all aspects of her job. She works hard each day and keeps everything running smoothly in and out of the office. There is no better candidate for Teammate of the Year. Kathryn is the true definition of a Teammate.” – John Davis, Service Center Manager
Racheal is Service Standard #15, Excel at the Basics. She displays leadership, passion, and continually puts the customer first.
“Leadership is the capacity to translate vision into reality. Rachael has come to our East Cobb team and has shown leadership and humility in all that she has done while leading Servant’s Heart. She has a passion for what she does and that is undeniable, and she strives to be the best in her position. Rachael is currently helping with Supervisor duties when called upon and excels at the basics in her day to day.” – Billy Casey, Service Center Manager
Colin, well-liked by his peers, is someone who makes a point to embody each of the five Northwest Way core values every day. If a problem comes up, he is the first to try to make it right and always considers how to make each day better for his customers and team. While he always goes the extra mile for his customers and team, he is never the one to brag about his accomplishments, always showing his humbleness in any success story. If you ever want to start a conversation with Colin, ask him about Fox Squirrels!
“Colin is an outstanding team member; he is a big part of our success as a service center and has exceeded in his roles at Northwest!” – Barry Teubert, Service Center Manager
She seeks out new growth opportunities and new responsibilities to further her learning, teaching, and presenting skills. Allison completed the GPCA Train the Trainer course this year and with this accomplishment, she is now delivering many of our onboarding workshops. Thank you for seeking out new challenges and opportunities this year, Allison!
“Allison is a Rockstar teammate with a Servant’s Heart! She is Northwest through and through. She embraces each Northwest Way and understands their importance in our company culture and her life. Her willingness to learn, grow, and try new things is one of her strongest attributes. She loves to share her knowledge and is humble enough to seek guidance from others.” Adam Vannest, Vice President of Learning and Technical Services
Chad displays the #13 Northwest Service Standard, WOW with Pride and Professionalism, each day with his actions in front of his customers. He quickly earns customers’ respect and trust to create Customers for Life! Chad embraces helping others, immediately going out of his way to help anyone in need, even those he does not know. He always has others on his mind before himself, showing his Servant’s Heart each day.
“Honest, trustworthy, and dependable, Chad’s teammates and customers love him. Team LaGrange would not be where we are if it were not for Chad!” – Richard Hancock, Service Center Manager
With 2020 bringing many obstacles and unexpected events, one person that the rest of the Lanier teammates could count on was Cynthia. She has proven that she is a team player with a Servant’s Heart, always taking the time to help and train any new office professionals joining the Northwest team. Cynthia focuses on helping each teammate when needed and always has time to take the initiative when any challenge comes her way! Not only does Cynthia make a difference in the office each day, but she is also incredibly talented. Cynthia speaks four languages: English, Spanish, French, and Russian!
“Cynthia is always happy, cheerful, and willing to help others. She has proven to not only be a team player but someone who easily is the glue to hold the office together!” – Bart Sloan, Service Center Manager
Stephen is always extraordinary in anything he does. His “can do” mentality allows him to prevent any obstacle when performing an extraordinary service to customers. He truly represents #13 Service Standard, Attitude, each day at work. His positive mindset and attitude are almost contagious to his fellow teammates around him, making working with him enjoyable! Not only has Stephen had a journey with Northwest, but he is also taking on another exciting adventure with a baby on the way!
“Stephen has been a great addition to your team! He is very technical-oriented and is consistently trying to better himself!” – David Nelson, Service Center Manager
Michael is a dog-lover, an avid outdoorsman, and a veteran. Being a veteran, Michael displays his Servant’s Heart each day to customers, teammates, and even strangers. He is always looking for ways to help with the local police departments in Columbus and will do whatever it takes to help those in need. Michael has proven repeatedly that he is dedicated to Northwest and his customers.
“Michael is a natural born leader and his consistent hard work will lead him to endless opportunities.” – Jarrod Willis, Service Center Manager
Britney is somebody you count on to get the job done. Even with the challenges of working from home, Brittney never hesitated to make sure her team was on track. She even conquered training a new administrator from home. Possibly rocking out to her favorite band, The Killers, you can find Britney ready to take on the day with her positive and levelheaded attitude! She is always ready to help her team and customers each day with respect and loyalty, representing our #13 Service Standard, Attitude!
“Britney is truly an asset to the Lawrenceville Branch. She is always loyal to her office staff and the customers we serve. She makes everyone else’s job easier day in and day out!” – Drew Chaney, Service Center Manager
We are so thankful for his commitment to the Northwest Family and the extraordinary work he does. Ra is always putting customers first and honoring his teammates. He is a great leader of the team, checking in with others and offering help where he can. When not at work, you can find him cheering on the Dallas Cowboys and hoping for a better season in 2021!
“Ra is a very unselfish teammate. His years of knowledge is very valuable to our Macon team, especially when we bring in new teammates.” – Huey Hood, Service Center Manager
She is eager to learn and jumps right into helping anyone around her in both her professional and personal life. Service Standard #18, Make It Better, is how Andrea positions herself for growth and new opportunities. She is constantly looking for ways to do better and be a leader for her teammates. Before coming to Northwest, Andrea worked with different charity organizations to help in and around her community. We are thankful for your servant hearted leadership, Andrea!
“Andrea always goes above and beyond to help everyone around her and has a very strong will to learn, grow, and help others grow. She shows great compassion to all those around her and has been an awesome addition to our team!” – Shawna Heikes, Office Manager
The Monroe Team
The Monroe team had many successes this past year in sales, production, and favorite of all, performing Good Deeds in the local community. They “WOWED” with their Pride and Professionalism by always sharing with customers a positive attitude, top-notch appearance, and respect through a choice of words and actions. From the Administrative team to the Universal, Termite, and Sales teams, they each showed their hard-work and dedication to Northwest throughout 2020. Truly extraordinary, we are so grateful for the Monroe Team!
“Thank you to the entire team of Monroe for an extraordinary effort and year! Not by one, but by all!” – Andrew Carlyle, Service Center Manager
Mike is a person who looks towards the Northwest Way every day. He is often a leader to many new teammates joining the Nashville service center and always takes the time to help them. His willingness to learn and dedication to his job are some of the big reasons he was able to make the Travelers Club this year! Mike, showing a true Servant’s Heart, is humble about his successes all while figuring out ways to ensure his team and customers are taken care of before himself. If you ever have a snake problem, call Mike; he has relocated over 60 snakes this past year!
“Mike always goes above and beyond for both his teammates and his external customers. He has continually created extraordinary experiences for his customers throughout the Middle Tennessee area, all while being a team player!” – Blake Southerland, Service Center Manager
You can always count on Kayla to show up each day with a smile! She is ready to go above and beyond with each customer request or question, helping in any way that she can. Along with customers, she makes sure her fellow teammates are taken care of, often scheduling services as quickly as possible for her teammates. Often referred to as a “country girl”, her love for four-wheeling in the mud with family keeps her off-work time full of adrenaline!
“Kayla is outstanding in every way. She is the embodiment of the Northwest Way!” – Leslie Miller, Office Manager
She has shown extraordinary leadership in the office through the opening of the new branch in Ooltewah, showcasing her positivity throughout. Casey leads with every action being extraordinary. She organizes and develops smooth processes, and trains and leads our new teammates.
“Casey truly embodies the Northwest Way. She’s a natural leader who faces challenges head on and leads by example.” – Tim Rodgers, Service Center Supervisor
Many say he embodies Service Standard #20, Initiative, as he always shows an initiative to grow, develop, and improve. Alex has a genuine heart for his teammates and customers with a drive for success that has inspired others to grow with him. He has always been a positive influence at Peachtree Corners!
“Alex, throughout this year of persistent change you have remained steadfast in making a difference in people’s lives. Your drive for self-growth, your creativity, your openness, and your heart for others truly makes you a unique individual and a pleasure to work with. Thank you for being you!” – Deborah Givens, Service Center Manager
Josh is always looking for ways to highlight the Northwest Way. Though 2020 did not turn out to be what he thought, Josh still managed to bring extreme success to Savannah. Throughout the year, Josh ensured his external customers were at the top of his mind and always made sure teammates were taken care of. Through upholding Northwest culture and stepping up as a leader in the office, he truly represents our #9 Service Standard, Brand Leaders!
“Josh is an asset to our service center! He leads by example while holding others accountable, while always being there for his teammates when called upon.” – William Bledsoe, Service Center Manager
The Smyrna Team
The Smyrna Team has continued to have a “Customer First” attitude! This team embraced the changes thrown out this year with a servant’s heart. As a challenge was presented, the team worked together to support one another and allow each other to move forward. Great job to every team member for living the Northwest Way!
“We had challenges thrown our way both professionally and personally over this past year and everyone has done an amazing job. They were able to rely on each other for support and compassion, putting each other and their customers first. We have so many talented team members, and they all bring something special to the team to create the culture that we have today.” – Zack Horne, Service Center Manager
Kimber has shown to have a systematic approach when taking on any new tasks. She utilizes her internal and external customer service leadership skills to have a positive influence on the team. She’s an extraordinary example of Service Standard #12, Value People. She treats every customer with respect, building trust with the customers to create Customers for Life.
“Kimber is the most kind, hardworking, determined, consistent, and joyful teammate on the Stockbridge team. She is a pleasure to be around, takes her job seriously, and continues to want to learn more.” – Jeremy Mauthe, Service Center Manager & Region 5 Manager
Starting as a helper at Northwest, William became a Termite Service Professional soon after. Now, he is excelling in the role of a Universal Service Professional.
William works and lives by the Northwest Way and our Service Standards. He embraces every day, seeking out golden opportunities while always understanding the importance of customer service. Serving in the military, William is also a proud veteran! We are so grateful for your service, William!
“William is the example every service center would like to have in a teammate.” – Tyrel Walker, Service Center Manager
Martin is every bit of #2 Service Standard, Honor Our Customers. He truly listens to people when they talk and explains what is going on to help ease their mind. He puts the customer first by spending time to solve their problems no matter what the challenge put before him. He is a big help to anyone who needs it, and he always spends his time helping others.
“He is dependable and on time. He’s a real good guy that just wants to do what is right and help his team out.” – Don Saladrigas
John started at Northwest in October 2016 and is continuing his role as a Wildlife Service Professional.
John is an excellent communicator. If a problem occurs, he always conveys it to both the customers and teammates of Wildlife North. But John does not stop there, often taking charge and getting the issue fixed promptly. John is always willing to assist teammates with anything they need to complete their day.
“John is always willing to help out and make sure everything gets done throughout the day. His communication with teammates and office staff makes the days run smooth which helps keep customers happy!” – Rob Bounds, Service Center Manager
With Ashley’s leadership, she continues to do an extraordinary job. She keeps the office and team moving forward, always in a positive direction. Many can say that Ashley perfectly embodies Service Standard #13, Attitude. You can expect Ashley to come in every morning with positivity and a smile to keep the office in good spirits!
“I have only worked with Ashley for a few months as I became the branch manager just a few weeks before interviewing Ashley for the Office Manager position. Upon meeting Ashley in her interview, I knew right away that we were going to make a great team in leading the Wildlife Smyrna team.” – Colin Jiles, Service Center Manager
In 2012, Lucas joined the Sawyer Exterminating team as an entry-level Service Professional. In 2019, he became the Team Leader in Crawlspace – Moisture Control Program.
Lucas has taken each day with Sawyer to grow and develop his skills. He’s adopted and grown many of his skills and tools the past year and is always taking the opportunity to grow his teammates’ skillsets and to make sure they are taken care of.
Lucas continues to create Customers for Life by always listening to any problem they might have, then quickly after making sure it gets fixed. He is a prime example of our #2 Service Standard, Honor our Customers. Fun fact, if you ever take something from Lucas’s truck, he will know, as he is extremely detailed and organized, always knowing if anything is out of place.
“Lucas is a big part of Sawyer and he works hard to make sure all teammates have what they need to succeed!” – Tracy Pitts, Office Manager
THE NORTHWEST WAY
With all we do, begin and end with the customer in mind.
DO WHAT IS RIGHT
In every situation, we can choose to do the right thing.
Put others first in everything we do.
Always go beyond what is usual or ordinary. Make a difference.
Continue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.
We have service centers throughout Georgia, Tennessee, Alabama, and South Carolina.
Service Centers: M-F 7:30AM - 5PM
Customer Care: M-F 6:30AM - 5PM