Customers first. Be humble. Do what is right. Be extraordinary. Move forward. These Northwest Ways are at the core of everything we do here at Northwest. Every year, there are teammates that go beyond extraordinary in every way, and we enjoy celebrating them and their success. These teammates rose to the occasion throughout the year, whether internally within their department or externally with their Northwest customers. And this is why their teams have selected them as the Northwest Teammate of the Year! Congratulations to all the winners, and we appreciate all the extraordinary experiences you have created!
2018 TEAMMATES OF THE YEAR
Acworth | Alpharetta | Augusta | Buford | Canton | Carrollton | Chattanooga | Columbus | Commercial Pest – East Cobb | Commercial Pest – Tucker | Corporate | Customer Care | Dallas | East Cobb | Innovation Center | LaGrange | Lanier | Laurens | Lawn Care | Lawrenceville | Macon | Marietta | Monroe | Nashville | Newnan | Peachtree Corners | Savannah | Smyrna | Stockbridge | Tucker | Wildlife – North | Wildlife – Smyrna
Trish ‘checks all the boxes’ when it comes to living the Northwest ways. We can recall one Saturday, where after completing her work and clocking out, Trish took on painting the office kitchen. Going the extra mile to provide extraordinary experiences, externally and internally, Trish does just that.
“Trish truly takes the “Be Humble” Northwest way through everything she does. The first to step up when something goes wrong and the first to attribute a win to the team as whole and not self victory.” – Jody Allred, Acworth Service Center Manager
Chris does a fantastic job of making every customer feel like an extension of the Northwest family. He spends the extra time at each home to ensure that the customer feels like they are his top priority. With an eagerness to learn and grow, he seeks the advice from those around him. He has been the biggest example of the Northwest way.
“Chris has been an awesome addition to our Alpharetta team. Not only does he have a great work ethic, but his great sense of humor is always welcomed by his teammates. We are thankful for all her does every day.” – Steven Alvord, Alpharetta Service Center Manager
Not only is he a team player, but he strives to assist in growing our Augusta branch. Always putting customers first, Jonathan remains humble about his accomplishments that he has achieved in his short time here at Northwest.
“Jonathan’s values align with the Northwest vision and he continues to be an integral part of the August team.” – Ryan Adams, Augusta Service Center Manager
Rick’s attention to detail in the level of customer service he provides has inspired many of his other teammates to do the same. It’s always about “what can I do for others” when Rick is either out in the field or in the office. Rick is a true leader with a great attitude.
“By putting customers first, Rick has raised the bar time and time again. He continues to be an amazing example of extraordinary customer service.” – Drew Cheney, Buford Service Center Manager
Always looking beyond the task at hand, Joseph goes the extra mile to do what is right and put customers first, internally and externally. Joseph truly exemplifies what it means to live by the Northwest ways.
“Joe looks to provide extraordinary experiences not just for customers, but his Northwest teammates as well. And he does this with a smile on his face and a positive attitude.” – Kyle Kilgore, Canton Service Center Manager
Mark has been a great addition to the Carrollton team and always has the best interest of the customer, Northwest, and his fellow teammates at heart. Mark understands the desire of the company to achieve and display exceptionalism and his desire to display this vision each day in his growth and development, attitude, work ethic and quality. He has shown that he holds himself to a high standard regarding those traits listed. Mark is a young man of few words, however; when he does speak it is often praising others for work well done, expressing a positive attitude or how much he enjoys his role and working for a great company like Northwest.
“Although Mark has been at Northwest Exterminating for less than one year, his character, work ethic and positive attitude have been evident from the beginning, even from those outside the Carrollton team. He truly has concern for the customer, his teammates and the quality of the work he performs. He lives and works the Northwest Way and does so in a quiet, steadfast and humble manner and we are proud to have him on our team.” – Todd Pepple, Carrollton Service Center Manager
Kurt looks for ways to implement the Northwest ways into everything he does. Feeling empowered to do what is right, Kurt looks outwardly for ways to serve his customers and teammates, so that he can create extraordinary experiences for all he meets along the way.
“Since joining the Chattanooga team, Kurt has exceeded my expectations time and time again. We are happy to have him on our team and that he chose to call Jody Milliard home.” – Barry Teubert, Chattanooga Service Center Manager
Allen’s positive attitude translate into the extraordinary way he puts customers first, creating lasting relationships. A recipient of three Customer for Life awards, Allen remained humble and continues to move forward with looking for new ways to create extraordinary experiences, both internally and externally.
“As a vital part of our team’s success, Allen has continuously proved to be a great leader and reliable teammate to all.” – Josh Arnold, Columbus Service Center Manager
Commercial Pest East Cobb
When out in the field, Adam always has the Northwest ways and vision in mind. Putting all of his customers first, he looks to the right thing in any situation that comes his way. Adam is truly passionate about what he does and with his positive attitude, he has proved to be an extraordinary Northwest representative.
“Adam is an ideal employee in that he remains humble when helping others, whether internally or externally. He represents Northwest very well and we are thankful for all he does.” – Bryan Teague, Commercial Pest Manager
Commercial Pest Tucker
James is always looking for ways to go above and beond to ensure the customer’s needs are meet. That willingness to go the extra mile to help his customers and teammates in his short tenure here at Northwest just goes to show that James has fully committed to living by the Northwest way.
“When you think of what a dedicated team player would be, you think of James. Always ready to help a fellow teammate or rush out to assist a customer with an issue, James embodies what it means to “be extraordinary.” – Scott Brigman, Tucker Service Center Manager
You can never find Linda where you last saw her because 9 times out of 10 she’s gone to help out another Northwest teammate. As she humbly excels in each of her daily roles, Linda never hesitates to go beyond the usual to make a difference internally or externally.
“When it comes to putting customers first and doing what is right, Linda excels at assessing the needs of teammates and jumping in to help wherever she can. Everyone at Northwest knows they can always count on Linda for a helping hand.” – Penni Burnette, Manager
Donna is extraordinary each day and has helped our team to row in the same direction and exceed goals. She utilizes her passion for internal and external customers to create extraordinary experiences whenever possible. She embodies the Northwest Ways inside and outside of work and is dedicated to everything she does.
“Donna’s willingness to help others and grow has been inspiring. Every day, she continues to move forward and wants to learn more. In her short time here at Northwest, Donna has had a huge impact on the Customer Care team. We are excited to see what the future holds for her at Northwest.” – April Norman, Customer Care Manager
Whether by going the extra mile for his customers or lending a helping hand to his Northwest teammates, Caleb embodies “Customers first”.
“From the start, we knew Caleb was going to be a great teammate and addition to the Northwest family. With a great attitude and heart, Caleb continues to exceed all expectations.” – John Davis, Dallas Service Center Manager
Amy shows a passion for her duties here at the East Cobb office. She takes care of customers, whether internal or external. She is honest, dependable, and cares about what she brings to Northwest.
“Amy is a leader. She knows what needs to be down and anticipates the next move to iron out any unforeseen wrinkles.” – Roger Mackenzie, East Cobb Service Center Manager
Melissa has a constant positive attitude, excellent execution, and a willingness to spend time developing herself for the betterment of Northwest. She is always willing to aid team members and is always focusing on how we can better serve our customers.
“Melissa continues to accept any challenge given to her. She has done an excellent job continuing to improve our new team members experience with orientation and their onboarding resources. She is a friend to all and a positive influence to all she comes in contact with.” – Adam Vannest
He not only helped customers with issues that went beyond Northwest service standards but helped several team members with some of their own personal issues. He pushes hisself to perform the best inspection he can on every customers home to protect them. He is completely bought into the Northwest way and lives it at work and at home. He extends a helping hand to everyone he encounters and turns down compensation if offered. He utilizes his extensive knowledge of construction to help everyone. He is a great leader for the Lagrange team by assisting techs and mentoring them when there is a need.His goal every day is to create extraordinary experiences for all internal and external customers.
“Chris is one of the most humble, caring and trustworthy people I have ever met. Since the Flag acquisition he has proven not only to others but to himself that he can accomplish anything. Every service center needs that “go to” person to count on when you are in a pinch and he is ours.” – Ricky Hancock, LaGrange Service Center Manager
Gary not only puts his external customers first, but also his Northwest teammates. He does everything he can to help out and never has a negative thing to say.
“Gary is wonderful teammate. He’s always happy and positive with his external customer, as well as internal. Always willing to give a helping hand to his teammates, Gary has a great rapport with all he comes in contact with.” – Austin Milligan, Lanier Service Center Manager
He regularly goes above and beyond to take care of customers. Whether that’s finishing his pest route and going to help out on a termite job and working late or working in extra stops that are usually out of the way. It’s hard to recall there ever being a moment where Stephen had a negative attitude or in a bad mood.He does things under the radar that we never hear about, and thinks it is no big deal when confronted. In his mind, he’s just “doing his job”.
“Stephen is a strong team player and always finds ways to put customers first. We all enjoy having him on our team!” – David Nelson, Laurens Service Center Manager
Claricel is a team player always supporting the Lawn Care department while also showing her commitment by serving as our good deeds team ambassador. No matter what she is doing she always puts her internal and external customers first by simply doing what is right. We are extremely thankful and blessed to have Claricel on our ‘Dream Team’.
“Claricel doesn’t look at Northwest as “Just a Job”, she works with a positive attitude and smile on her face to get the job done.” – Jarrod Willis, Lawn Care Manager
Amy has embraced the chaos of multi-tasking between three different service centers/departments and continues to excel. She has taken on tasks and roles that have sharpened her skillset and will be a stepping stone for her future here at Northwest. Amy has a true servant’s heart. She cares about our internal customers and our external customers. She understands that she plays a vital role in providing extraordinary experiences and that it starts with her. She also provides the team members that she is responsible for what they need to continue that extraordinary experience. Amy leads by example and lives the Northwest Way in everything she does.
“Amy has accomplished so much growth this past year. She has always working hard to meet her personal & professional goals. Amy is a wonderful asset to the Lawrenceville Team and we are very proud to have her as our teammate.” – John Stephens, Lawrenceville Service Center Manager
Leslie has continuously stepped out of her comfort zone and has taken on new roles with zeal and focus. An integral part of the Customers for Life and Extraordinary Experiences team for the Macon office, she is constantly bringing the best out of her teammates. Leslie has been a huge part of the Barnes team adopting the Northwest Ways and Vision.
“Leslie’s bright smile and bubbly attitude are welcomed by all she comes in contact with.” – Huey Hood, Macon Service Center Manager
Billy has been the ultimate team player. He is always willing to give a teammate a helping hand. He lives by the Northwest ways and puts his team and customers first.
“Billy is a hard-working team player. Having Billy on our team had made all of our jobs easier and we all know his customers are taken care of each day.” – Jeff Hill, Marietta Service Center Manager
He gives his customers 100% on every stop and they love him. Even going the extra mile of calling his customers who are having problems before he goes on vacation or has days off to let them know he is off and if he needs to come by before he is off. He is always in a good mood when he leaves the office no matter what is in front of him that day.
“Adam has made tremendous strides over the last year. He lives the Northwest Ways and is always willing to give a helping hand.” – Bart Sloan, Monroe Service Center Manager
Chris is always determined to teach those around him how to do things the right way and continues to put the customer first by practicing great communication and always trying to do his best.
“Chris is a team player that is dedicated to the Northwest brand and truly cares about helping his teammates grow and thrive. Chris does a great job spreading the Northwest Ways and has a bright future here at Northwest.” – Blake Southerland, Nashville Service Center Manager
Joe has been a great asset to our Northwest vision and it shows every day with everyone he is around. Joe’s positivity is very infectious not only with his teammates, but more importantly our customers. Joe has built great relationships with his customers that will undoubtedly lead to ‘customers for life’!
“Joe embodies the Northwest ways and Vision through his customer service and life away from work as well.” – David Horn, Newnan Service Center Manager
Andrew truly lives by the Northwest Ways and exhibits a great example for the entire team. He continuously creates extraordinary experiences for all of his customers and they call in with compliments on a regular basis, but you wouldn’t know it because he is truly humble.
“Andrew has really become a very reliable and extraordinary teammate. He always does what is asked and beyond. He has a positive attitude; his customers love him and we love him too. What a great asset to Northwest and PTC!!” – Bill Harris, Peachtree Corners Service Center Manager
Wendy’s commitment, accountability, and level of consistency in reflecting or vision are recognized by our customers and team. She always puts our external customers first as well as taking care of her own teammates in house. Wendy has created a culture in the office that makes the Northwest Ways contagious to the entire team.
“Wendy has always shown extraordinary leadership and 2018 was no different. She reflects the Northwest Ways day in and day out. She is an absolute asset for Northwest and our Savannah team. We are incredibly thankful for the wonderful example Wendy sets for our team and for all she does.” – Bryan Bledsoe, Savannah Service Center Manager
Meghan follows the Northwest Ways and Vision by demonstrating her knowledge and skills to ensure the customers are being taken care of. She promotes our brand and what it stands for when speaking with customers, whether internal or external.
“Meghan is a very dedicated and devoted teammate. She is always willing to help anywhere it’s needed. We are very pleased to have her a part of our team.” – Steven McClain, Smyrna Service Center Manager
Todd represents the Northwest ways to the fullest. He always creates and extraordinary experience for every customer and does not sacrifice quantity over quality. He consistently puts others first, is willing to learn new things, and has the most consistent attitude while working.
“Todd is a driven teammate that helps bring the best out in others. He consistently puts his customers in the front of everything. He strives for his work to be done correctly, he is consistent in actions, he builds strong relationship with whomever, his attitude is always positive even in hard times, and he gives praise to his fellow teammates for their success.” – Jeremy Mauthe, Stockbridge Service Center Manager
Carlos is always willing to take time and shares his failure and success stories with team members to help build up those around him to make sure his team is going in the right direction.
“Carlos has been a consistent and reliable team player here in Tucker. If we could, we’d hire two of him.” – Zack Horne, Tucker Service Center Manager
Logan shows up every day ready to go to work and do what is needed without complaints. He is always ready to go above and beyond to get the job done right.
“Logan has shown his willingness to go above and beyond to get the job done and make sure the job is done and customer is satisfied!” – Rob Bounds, Wildlife North Manager
Liz attends classes the company offers to further her career, works any weekend and holiday needed, communicates well with inspectors and our Wildlife crew to ensure we are as efficient as possible. She is always willing to work late to help any team member. She consistently puts customers first and handles situations with care.
“Since starting at Northwest, Liz has been a wonderful addition to the Smyrna Wildlife team. Always willing to jump in and help, Liz is simply the best.” – Bryan Phillips, Wildlife Smyrna Manager
THE NORTHWEST WAY
With all we do, begin and end with the customer in mind.
DO WHAT IS RIGHT
In every situation, we can choose to do the right thing.
Put others first in everything we do.
Always go beyond what is usual or ordinary. Make a difference.
Continue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.
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Customer Care M-F 6:30AM - 6:30PM, Sat 9AM - 1PM
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