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Customers first. Be humble. Do what is right. Be extraordinary. Move forward. These Northwest Ways are at the core of everything we do here at Northwest and every year we are grateful for our teammates who go beyond extraordinary in every way!
This past week, our Macon team came together with one goal in mind – to make a meaningful difference in the lives of those who need it most. Equipped with a spirit of service and a deep sense of community, they assembled to-go food containers to support homeless...
The Christmas season is a time for giving, and our LaGrange team embraced the holiday spirit with heartfelt efforts to make a positive impact in the community. This past December, the team came together to sponsor both a family and a child for Christmas, ensuring...
Last December, our Chattanooga team had the honor of participating in Wreaths Across Chattanooga, a local effort tied to the national Wreaths Across America initiative. Dedicated to remembering and honoring the men and women who made the ultimate sacrifice for our...
Our Service Center Managers and Teammates selected a teammate from their team that they felt was truly extraordinary in 2024. Our goal as a Northwest team is to live and work by the Northwest Way and our 24 Service Standards – to provide each customer with the ‘Customer for Life’ experience! Below you will be able to get a small glimpse into what makes them extraordinary and see why they were each Service Center’s chosen Teammate of the Year.
Acworth Service Center
How long has the teammate been with Northwest?
With two years of dedicated service at Northwest Exterminating, Sherri has quickly become an indispensable member of the team.
How does this teammate represent Northwest? What Service Standard do they embody?
Known for her unwavering commitment to our customers and her embodiment of our core values, Sherri’s passion for her work inspires those around her. Her hard work and dedication have earned her recognition from the Acworth team, who voted her as TMOY.
Sherri exemplifies the Service Standard – #11 Servant’s Heart, always being the first to lend a hand and go above and beyond for her colleagues. Whether at work or in the community with her church, she is consistently present and ready to help.
What’s a fun fact about this teammate?
Outside of work, Sherri is a huge Alabama fan and enjoys spending quality time with her family, as well as taking vacations to recharge. She is also known for her preference to avoid styrofoam, opting for paper cups and plates—no exceptions!
Alpharetta Service Center
How long has the teammate been with Northwest?
Robin has been an Administrative Professional at the Alpharetta office since January 2022 and has quickly become a trusted pillar in the branch.
How does this teammate represent Northwest? What Service Standard do they embody?
Robin embodies our Service Standard – #3 WOW with Pride and Professionalism, displaying genuine care and professionalism in every interaction. Robin is known for going above and beyond to support her teammates and customers, always maintaining a positive mindset. She recently graduated from the Northwest Leadership Experience in Fall 2024.
What’s a fun fact about this teammate?
Robin is also an incredible corn-hole player, widely regarded as the best in the branch!
Anniston, Alabama
How long has the teammate been with Northwest?
Jason has been a dedicated Termite Service Professional throughout his entire tenure of almost 3 years at Northwest, always going above and beyond to serve the team and customers.
How does this teammate represent Northwest? What Service Standard do they embody?
Known for his commitment to the Northwest Way and Standards, he is the first to step up and help, whether it’s assisting other teammates or tackling a challenge. Jason embodies Service Standard #11: Servant’s Heart – as he consistently volunteers to lend a hand, never expecting anything in return.
What’s a fun fact about this teammate?
Outside of work, Jason is a proud grandpa who loves spending time with his granddaughter.
“Jason is a very hard worker and strives to do his best daily. He is a great asset to Northwest.” – Phillip Pledger, Anniston Branch Manager
Augusta Service Center
Stephen Greene’s passion for pests goes beyond the job – it’s a true fascination. Not only does he handle pest control with expertise, but he also photographs bugs and has built an impressive collection of preserved specimens. This unique passion drives his exceptional work ethic and commitment to service.
Stephen embodies Service Standard #2 – Honor Our Customers. He takes great pride in providing personalized care, ensuring every client receives the attention they deserve. His dedication has earned him a loyal customer base, many of whom specifically request him to complete their service.
“Stephen has many customers that only want Stephen to complete their service.” Ryan Adams, Branch Manager
Bonita Springs Service Center
How long has the teammate been with Northwest?
Donald has been with the team for 5 years and 10 months, spending approximately 4.5 years as a Pre-Treat Technician and 1.5 years as Pest Control Technician.
How does this teammate represent Northwest? What Service Standard do they embody?
Over the past 12 months, Donald has rapidly advanced his skills and knowledge in Pest Control, becoming one of our most respected and talented teammates. Service Standard – #18 Make It Better shines through, as his dedication to continuous improvement is evident in his work, and he strives to always enhance his abilities to meet and exceed customer expectations.
Donald’s professionalism is not only recognized by his team and supervisors but also by account managers and, most importantly, our customers. After receiving one-on-one training in pest identification and treatment, Donald applied that knowledge with enthusiasm, continuously seeking to expand his expertise.
What’s a fun fact about this teammate?
Donald is a diehard Green Bay Packers fan, and no one will ever change that!
“Donald is the biggest and burliest service professional we have in Bonita. Yet, on the unbelievable side, he’s also the biggest Teddy Bear we have on the West Coast of Florida.” – Eric Patz, Service Center Manager
Broward Service Center
How long has the teammate been with Northwest?
Steven has been with the company for over 8 years. Beginning his career on the lawn care team, he transitioned to be a Pest Control Service Professional after two years.
How does this teammate represent Northwest? What Service Standard do they embody?
Known for his can-do attitude, Steven embodies Service Standard – #15 Be Extraordinary, as he is always the first to step up when a teammate needs help or direction. His willingness to go above and beyond is evident in the positive feedback he receives from customers, with many providing 10/10 ratings and expressing how much he is an asset to Northwest. Steven is a key holder for the branch and consistently shows dedication by coming in early or staying late to ensure the office is secure and teammates are safe. He is committed to providing extraordinary service, always striving to do what’s best for both customers and the company.
What’s a fun fact about this teammate?
Outside of work, Steven is preparing to become a father again after 20 years, and while excited, he’s a bit concerned about sleepless nights ahead!
“I wish we could clone Steven as he is a great teammate and person.” – Lee Gould, Service Center Manager
Buford Service Center
How long has the teammate been with Northwest?
Jordan joined the Northwest team in May 2022 as a Termite Technician and quickly demonstrated the Northwest Way. In March 2023, he transitioned into a Route Support role, and by April 2024, he moved into a Pest Service Professional position.
How does this teammate represent Northwest? What Service Standard do they embody?
Known for his friendly demeanor and constant jokes, Jordan brings a positive energy to the team, and his teammates always enjoy his company. He embodies Service Standard – #13 Attitude and is a true team player while lifting others around him up. Over the course of 2024, Jordan adjusted to his new position with great success, overcoming professional and personal challenges along the way. Despite the adversity, he has persevered with a smile and a positive attitude, making him a highly valued member of the Buford team.
What’s a fun fact about this teammate?
Funny story, Jordan once had an unforgettable encounter with actor David Carradine at a convention — after being ignored by the actor, Jordan couldn’t resist yelling at him in frustration! – Told by Service Center Manager, Joshua Jonas
Sawyer Exterminating - Burlington Service Center
How long has the teammate been with Sawyer?
Marcus has been with Sawyer Exterminating for 4 years, starting as a Pest Professional before transitioning to a Termite Service Professional.
How does this teammate represent Sawyer? What Service Standard do they embody?
Marcus is a true example of our Service Standard #3 WOW with Pride and Professionalism, earning numerous compliments for his extraordinary service. He continues to lend a hand with pest control stops when needed, consistently going above and beyond for his team and customers. Known for his infectious smile, Marcus has an incredible ability to diffuse customer complaints and build lasting relationships. In 2022, he achieved an outstanding NPS score of 98% and was recognized as #1 in the company for NPS.
What’s a fun fact about this teammate?
Marcus’ nickname is “Bow.”
“He is one of the most well-mannered, respectful techs here at Sawyer and it shows day in and day out.” Service Center Manager, Elizabeth Weaver
Canton Service Center
Christin has been with the team for 3 years, starting as an Administrative Professional and now serving as the backup to the office manager. Known as the light of the office, Christin has stepped up as a natural leader, especially in the absence of the office manager who travels frequently.
How does this teammate represent Northwest? What Service Standard do they embody?
She is the go-to person for addressing issues and keeping the team on track while maintaining a fun and supportive work environment. Even with the added responsibilities, Christin excels at balancing her duties, ensuring the team remains focused while still having fun. She is always eager to learn and is incredibly supportive of her teammates. Christin truly knows the Northwest Ways, especially, Service Standard – #13 Attitude. She genuinely cares about the Canton team, building strong relationships that foster a collaborative environment.
What’s a fun fact about this teammate?
A fun fact, Christin is always hungry and has a particular fondness for Olive Garden’s gnocchi soup!
Carrollton Service Center
How long has the teammate been with Northwest?
Shane has been a Termite Service Professional since joining the Northwest Family in 2022.
When Shane walks into the room, you can’t help but smile! Full of energy, laughter, and humor, he’s the heart and soul of the Carrollton team. The place just wouldn’t be the same without him! Whether it’s cracking jokes or tackling tough tasks, Shane brings positivity wherever he goes.
In just one year, Shane has made huge strides in his career. From stepping out of his comfort zone to taking on jobs independently, he’s truly grown into a confident, capable technician. His communication skills have taken off too, ensuring smooth interactions with the office and customers alike. We couldn’t be prouder of his progress!
How does this teammate represent Northwest? What Service Standard do they embody?
Shane truly lives by our Service Standard – #14 Open to Growth. He approaches feedback with grace, always ready to learn and share his newfound knowledge to help others avoid the same mistakes. He’s the ultimate life learner, always improving and eager to lend a hand to his teammates.
What’s a fun fact about this teammate?
When he’s not making the team laugh or learning something new, Shane’s all about Michigan Wolverines football (go blue!). He’s also lucky to have his best work buddy, John Cocklereece, by his side. We wouldn’t trade Shane for anyone – he’s an irreplaceable part of the team!
Columbus Service Center
How long has the teammate been with Northwest?
Eric joined the Columbus team in May 2021, and from day one, he’s been all about seeing the possibilities, not the problems. He is currently a Sales Professional.
How does this teammate represent Northwest? What Service Standard do they embody?
His positive mindset and dedication to finding solutions make him an invaluable asset to the team. Eric is all about team success, and he brings that mindset into everything he does. Whether it’s motivating his colleagues or tackling challenges head-on, he’s consistently delivered extraordinary results this year.Eric aligns the most with Service Stanard #15 – Excel at the Basics. He is a firm believer in the power of consistency, and it shows. His professionalism and dedication to the little things have earned him a reputation for excellence, proving that mastering the basics truly creates extraordinary outcomes.
What’s a fun fact about this teammate?
When he’s not busy achieving great things at work, Eric is a self-proclaimed Pink Floyd aficionado, enjoying the legendary band’s music and finding inspiration in their timeless tunes.
Commercial Pest Tucker Service Center
How long has the teammate been with Northwest?
Landon joined the Commercial Pest team at Northwest over a year ago bringing valuable experience from another pest control company. He began his journey by riding along with fellow service professionals, learning the company’s culture, and soon transitioned into a production route.
How does this teammate represent Northwest? What Service Standard do they embody?
Service Standard – #16 Enhance and Elevate – Landon is continuously seeking ways to enhance his route management and deliver exceptional customer service. His positive attitude and uplifting demeanor inspire both teammates and customers alike, as he consistently encourages and celebrates the successes of his colleagues.
“Landon embodies the word TEAM PLAYER. He does not say no to any task and gladly volunteers to pick up or handle any additional task. He is the first one to volunteer to grab stops when someone is on vacation and reaches out to his teammates monthly to see who needs help.” – Scott Brigman, Service Center Manager
Cullman Service Center
How long has the teammate been with Northwest?
With over three decades of experience in the pest control industry, Danny has been a vital part of the Northwest team since 2021. Having been in the industry since 1988, Danny’s wealth of knowledge and dedication has made him an invaluable asset to the team.
How does this teammate represent Northwest? What Service Standard do they embody?
Danny exemplifies the value of Service Standard – #13 Attitude. He consistently brings positivity, gratitude, and intentionality to everything he does. No matter the situation, Danny looks for opportunities to exceed expectations and be extraordinary in his work and interactions.
Danny is known for being an extraordinary teammate. His quick wit and infectious personality keep everyone on their toes, and he’s never short of words to keep the atmosphere lively. Beyond his humor, Danny is always ready to lend a helping hand, even when it’s not expected.
What’s a fun fact about this teammate?
A proud former Marine (or as he says, “jar head”), Danny’s spirit and sense of humor shine through in everything he does, from weekly meetings to daily tasks.
Customer Care
How long has the teammate been with Northwest?
Kiahna joined the Northwest team in July 2024 and has made an immediate and positive impact.
How does this teammate represent Northwest? What Service Standard do they embody?
One of Kiahna’s standout qualities is her extraordinary attitude, which aligns with one of Northwest’s Service Standard – #13 Attitude. Kiahna’s teammates and managers alike have consistently praised her contributions to Customer Care. She is known for her unwavering kindness, compassion, and support, making her a joy to work with. One teammate shared, “No matter the challenges she faces, Kiahna consistently brings an uplifting energy and positivity to the office. Her genuine kindness, compassion, and unwavering support for others make her a joy to work with.” Her presence is truly a source of light and inspiration for those around her, and she embodies the culture that Northwest strives to foster.
What’s a fun fact about this teammate?
Her enthusiasm for life, including her love of visiting Disney (she’s been there an impressive six times!), only adds to the positivity she brings to the team.
Dallas Service Center
How long has the teammate been with Northwest?
Cati joined the Dallas team in September 2021 as an Administrative Professional and has been an invaluable member ever since. In 2024, she stepped up even further, taking on the role of backup office manager, demonstrating impressive growth and leadership.
How does this teammate represent Northwest? What Service Standard do they embody?
Over the past year, Cati’s growth has been extraordinary. She has fully embraced Northwest’s Servant Stanard – #20 Initiative, striving to be the best version of herself both personally and professionally. Her dedication to self-improvement has positioned her for success within the company, and her willingness to take on new challenges and responsibilities is a testament to her ambition and drive. As one of her colleagues shared, “Her dedication and initiative in 2024 have been great to see. She has put herself in a situation to go anywhere she wants to go in this company.”
What’s a fun fact about this teammate?
Cati is also the only one in the office who is CPR certified, ensuring that her team is always in good hands. She’s known for her caring nature and ability to keep the team’s well-being in mind. In fact, she’s often the one who gets “choked up”, providing both laughter and a reminder that we could all benefit from getting certified ourselves!
East Cobb Service Center
How long has the teammate been with Northwest?
Andrew joined Northwest Exterminating as a Service Professional in March 2019.
How does this teammate represent Northwest? What Service Standard do they embody?
Andrew exemplifies our Service Standard – #13 Attitude, always approaching each day with gratitude and openness to new ideas. He is committed to continuous improvement, both for himself and his team. Voted Teammate of the Year by his peers, Andrew is known for his positive attitude and ability to brighten the day of both internal and external customers.
What’s a fun fact about this teammate?
Outside of work, Andrew enjoys golfing and taking his side-by-side to the mountains!
Gainesville Service Center
How long has the teammate been with Northwest?
Warren began his career with Northwest Exterminating over 4 years as a Termite Service Professional in Buford, before transitioning to a Universal Service Professional.
How does this teammate represent Northwest? What Service Standard do they embody?
Warren is committed to making a difference in every aspect of his role. Whether it’s assisting new teammates, offering same-day service for customers, or participating in Good Deeds Team events, Warren consistently goes above and beyond. He embodies Northwest’s Service Standard – #17 Make a Difference, through his positive actions and willingness to help wherever needed.
What’s a fun fact about this teammate?
“He is a comedian at heart. He loves to make people laugh and put a smile on their faces.” – Kyle Grindle
Hermitage Service Center
How long has the teammate been with Northwest?
James has been with Northwest for two years as an Administative Professional.
How does this teammate represent Northwest? What Service Standard do they embody?
James is a dedicated and hardworking team member who always puts the customer first and goes above and beyond to support his teammates. Voted on by his peers, James consistently demonstrates Service Standard – #17 Make a Difference. He always has a positive impact within the team and with our customers. With a smile on his face, he takes every opportunity to improve everything around him, striving to make both his work and those around him better.
Beyond his professional contributions, James gives back to the community by volunteering weekly at a local church, where he stays overnight to help prepare meals for those in need in the area surrounding our office. His selflessness and dedication to service extend beyond work, making a lasting impact in the lives of others.
What’s a fun fact about this teammate?
James is also a passionate Tennessee Vols fan, showing his true team spirit both at work and in his personal life.
Hixson Service Center
How long has the teammate been with Northwest?
Jeff has been with the Mouse family for over 3 years now as a Service Professional.
How does this teammate represent Northwest? What Service Standard do they embody?
Jeff truly embodies many of our Service Standards. Known for his strong work ethic and dedication, Jeff has quickly gained the respect and admiration of his colleagues. He excels in all aspects of his work, especially in areas where others may struggle, such as demonstrating humility. Jeff’s kind heart and willingness to help others make him not only a great teammate but also someone who embodies the values of Northwest.
In addition to his professional accomplishments, Jeff is always looking for opportunities to contribute positively, regularly seeking out and participating with our Good Deeds Team initiatives within the company.
What’s a fun fact about this teammate?
Outside of work, he’s known for his love of horror movies, though he has an amusing fear of porcelain dolls.
Homewood Service Center
How long has the teammate been with Northwest?
Abbie joined Northwest Exterminating one year ago and has quickly become an indispensable part of the Homewood team.
How does this teammate represent Northwest? What Service Standard do they embody?
Abbie consistently exemplifies Northwest’s Service Standard – #1 Honor Our Teammates. In the absence of an Office Manager for the past year, Abbie has stepped up, going above and beyond her responsibilities to ensure the success of the team. Her dedication to supporting both her colleagues and customers makes her an invaluable asset to the Homewood branch. She recently graduated from the Northwest Leadership Experience in Fall 2024.
What’s a fun fact about this teammate?
Her uplifting personality and what we like to call – “Abbie-isms” bring a unique charm to the team, keeping everyone laughing and inspired.
Innovation Center
How long has the teammate been with Northwest?
Cory has been with Northwest Exterminating for 11 years, starting as a Branch Manager at McCall and advancing through various roles, including Director of Technical Services and Operations Support, before becoming the Area Technical Director.
How does this teammate represent Northwest? What Service Standard do they embody?
Cory is a tremendous asset to the team, embodying the Northwest Way and providing invaluable support to his Florida teammates as well as others across Northwest. Cory’s leadership has been instrumental in introducing new service lines in Florida and improving the overall experience for his teammates. He consistently celebrates others’ achievements, milestones, and birthdays, reflecting our Service Standard – #24 Celebrate.
What’s a fun fact about this teammate?
Outside of work, Cory is a passionate Florida Gator fan and an avid Disney enthusiast!
Jasper Service Center
How long has the teammate been with Northwest?
Kyle joined Northwest Exterminating three years ago as a Route Support and has since transitioned into his current role as a Universal Service Professional.
How does this teammate represent Northwest? What Service Standard do they embody?
Kyle truly embodies our Service Standard – #2 Honor Our Customers. He always goes above and beyond, making sure his customers are well taken care of, often reaching out before or after services. His energy and enthusiasm keep the team motivated, and his commitment to customer care ensures lasting relationships with each client.
What’s a fun fact about this teammate?
Outside of work, Kyle enjoys fishing.
LaGrange Service Center
How long has the teammate been with Northwest?
Paul has been a part of the Northwest Family since 2014. He has been an integral part of the team – embodying the role of a Universal Service Professional.
How does this teammate represent Northwest? What Service Standard do they embody?
Known for his teamwork and willingness to lend a hand, Paul consistently goes above and beyond to support his colleagues. He is a reliable performer, always ensuring his customers’ needs are met and consistently passing inspections with ease. His dedication to service is unmatched, and his commitment to our Service Standard #11 – Servant’s Heart, is evident in everything he does. Whether he’s helping with the Good Deeds Team or buying breakfast for a teammate, Paul approaches every act of kindness with a giving heart.
What’s a fun fact about this teammate?
A familiar face at the local Waffle House, Paul’s dedication to the community is so well-known that the waitress puts in his order as soon as she sees the mouse truck pull up. This is just one of the many ways Paul’s presence makes a lasting impression!
Lanier Service Center
How long has the teammate been with Northwest?
Julia joined Northwest in April 2022 as an Administrative Professional and was promoted to Lanier Office Manager in November 2024, reflecting her impressive personal and professional growth.
How does this teammate represent Northwest? What Service Standard do they embody?
Julia’s contributions to the team have been nothing short of extraordinary. She consistently provides reliable support to her teammates, always ready to assist with any request. Known for her infectious positive attitude, Julia is one of the first to arrive at the office each day, taking charge of the morning chaos and ensuring everything runs smoothly. Her friendly demeanor and welcoming smile make her a joy to work with, and she truly exemplifies the Service Standard – #13 – Attitude.
What’s a fun fact about this teammate?
In her personal quirks, Julia is known for carrying 4-5 different drinks into the office each day, always prepared for whatever the day holds.
Laurens Service Center
How long has the teammate been with Northwest?
Hired in 2023 as a Universal Service Professional, Eric has quickly become an extraordinary asset to the team.
How does this teammate represent Northwest? What Service Standard do they embody?
With a big heart and a genuine care for his customers and teammates, Eric excels in his role and fosters lasting relationships with his clients. His commitment to putting customers first, supporting his community, and creating growth opportunities in his service area showcases his dedication.
Eric embodies Service Standard – #20 Initiative. He strives to improve every day, leading by example with his positive attitude, professionalism, and desire to grow. His focus on self-improvement is not only inspiring but contagious, motivating the entire team to be better.
What’s a fun fact about this teammate?
Known for his talent in smoking meat, Eric brings BIG flavor to everything he does—whether it’s his work or his cooking.
Lawrenceville Service Center
How long has the teammate been with Northwest?
Stephanie has worked in the pest industry since 2018 – joining the Northwest Family in 2021. She’s currently an Administrative Professional out of our Lawrenceville Service Center.
How does this teammate represent Northwest? What Service Standard do they embody?
In 2024, Stephanie took on additional responsibilities to help support the Lawrenceville team without hesitation. Her dedication is evident in her performance, particularly in her yearly sales and passing numbers. Stephanie embodies the Service standards – #1 Honor Our Teammates and #12 Value People, through her constant encouragement and kindness to those around her. She’s known for always greeting everyone with a friendly “good morning” and treating both customers and teammates with care and compassion.
What’s a fun fact about this teammate?
Stephanie is known for being easily startled—just ask Kevin Ruddock, one of our service professionals, who enjoys sneaking up on her for a laugh!
Macon Service Center
How long has the teammate been with Northwest?
Ryan joined Northwest in March 2022 as a Universal Technician and quickly transitioned to an Inspection Specialist in September of the same year.
How does this teammate represent Northwest? What Service Standard do they embody?
Ryan is the epitome of a team player, always willing to help his teammates and customers in any way possible. His positive attitude and strong work ethic make him a key asset to both his branch and the region.
Ryan’s willingness to step up, even on weekends, when production needs to be completed, showcases his dedication. His can-do attitude, especially during slower months, is contagious and motivates those around him. Ryan consistently embodies Service Standard – #13 Attitude, inspiring positivity throughout the team. He recently graduated from the Northwest Leadership Experience in Fall 2024 – highlighting his dedication to growth and development within Northwest.
What’s a fun fact about this teammate?
Ryan ends every interaction with a kind “Stay Safe,” reflecting his caring nature!
Marietta Service Center
How long has the teammate been with Northwest?
Beginning his Northwest journey assisting with a termite route, Karac quickly worked his way up to Universal Service Professional in 2021.
How does this teammate represent Northwest? What Service Standard do they embody?
A true team player, Karac consistently goes the extra mile to meet customers’ needs, demonstrating his commitment every day. He embodies Service Standard – #3 Wow with Pride and Professionalism, consistently delivering excellent service to both external and internal customers. Karac’s caring nature and drive to do right by everyone set him apart.
What’s a fun fact about this teammate?
Known for his impressive performance in the Passing Program, Karac dominates the competition. Marietta is incredibly proud to have him on the team, and he is more than deserving of this recognition.
Marietta Service Center
How long has the teammate been with Northwest?
Chris joined Northwest in 2014 as a Wildlife Service Professional and has steadily risen through the ranks to become a Field Supervisor and Trainer.
How does this teammate represent Northwest? What Service Standard do they embody?
He consistently goes above and beyond for both external and internal customers. Chris exemplifies the Northwest values and service standards, particularly Service Standard – #11 Servant’s Heart. He always shows up with a positive attitude, ready to make things right for customers. Chris is an incredible teammate who enjoys sharing his knowledge and having fun while helping his teammates grow.
What’s a fun fact about this teammate?
Chris is a PROUD Gator fan!
Miami Service Center
How long has the teammate been with Northwest?
Travis has been with the Mouse family for over 9 years as a Termite Technician.
How does this teammate represent Northwest? What Service Standard do they embody?
Travis embodies both the #2 and #3 Service Standards – Honor Our Customer and WOW with Pride and Professionalism. Travis’s commitment to his customers is unparalleled. He consistently receives positive feedback, with some customers specifically requesting him for their services. His attentive listening and professional, kind approach has earned him a reputation as one of the best in the business, with customer surveys highlighting his professionalism and timely resolution of concerns.
Beyond his dedication to customers, Travis is committed to improving service quality. He embodies Northwest’s service standards, always putting the customer first and seeking ways to enhance overall service. His selflessness and thoroughness make him a standout in the industry.
What’s a fun fact about this teammate?
Outside of work, Travis is passionate about semi-professional football, where he continues to excel both as an athlete and a team player.
Miami Gardens Service Center
How long has the teammate been with Northwest?
Mercedes became the Office Manager for Miami Gardens in 2021 and has consistently set a high standard for the team through her exceptional performance. In 2024, she took on even more responsibilities, managing the office for three months without a branch manager and training a completely new staff, all during our busy season.
How does this teammate represent Northwest? What Service Standard do they embody?
Her positive attitude and ability to handle any situation with a smile embodies the Service Standard – #13 Attitude. Mercedes has been an incredible help in supporting the new branch manager, easing the transition and ensuring smooth operations. Her dedication, hard work, and unwavering support make her an invaluable asset to the team, and we are incredibly grateful to have her with us.
What’s a fun fact about this teammate?
Outside of work, Mercedes loves to travel.
Monroe Service Center
How long has the teammate been with Northwest?
Taylor Mann began his career at Northwest over 8 years ago as a Termite Professional at the Buford service center location. He later transitioned to Pest Service Professional, then Sales Inspector, and is now the Region 4 Regional Sales Leader and Sales Inspector for the Monroe service center.
How does this teammate represent Northwest Exterminating? What Service Standard do they embody?
Driven to win, Taylor has consistently risen to challenges, leading Monroe’s sales to record-breaking success in 2024. Despite his achievements, he remains humble, always with a smile and appreciation for Northwest, his teammates, and the opportunities that has been provided to him.
Taylor exemplifies the Service Standard – #1 Honor Our Customers. His commitment to building trust with customers and ensuring they understand the importance of a healthy home is at the core of his work. Customers often praise Taylor not just for the services he provides, but for the genuine care and connection he brings to every interaction.
What’s a fun fact about this teammate?
Outside of work, Taylor is an avid hunter, always on the lookout for his next big adventure, whether on land, air, or water.
Carolina Pest - Monroe, NC
How long has the teammate been with Carolina Pest?
Jaz joined Carolina Pest in the summer of 2022 and quickly progressed to Office Manager.
How does this teammate represent Northwest? What Service Standard do they embody?
Jaz has proven to be a vital part of the team, always willing to take on any task with a positive attitude. She has played an essential role in growing the front office team and supporting daily operations, so her service center is successful.
Jaz embodies Service Standard – #6 Genuinely Listen. She listens attentively to customers, ensuring their concerns are addressed and that their needs are met. Her willingness to help her manager and colleagues without hesitation shows her dedication to both internal and external customers.
What’s a fun fact about this teammate?
Outside of work, Jaz has a love for animals, caring for several bunnies, dogs, and cats.
Murfreesboro Service Center
How long has the teammate been with Northwest?
Bill has been with the Northwest Family for 5 years, serving as a Service Professional throughout his tenure.
How does this teammate represent Northwest? What Service Standard do they embody?
Bill embodies the Northwest Way by always putting customers first, consistently going above and beyond to ensure their satisfaction. Bill’s dedication has turned many of his customers into “Customers for Life” through his positive attitude and expertise. Bill exemplifies the Service Standard – #2 Honor Our Customers by continuously striving to exceed expectations and build lasting relationships.
What’s a fun fact about this teammate?
Outside of work, Bill is a dedicated Miami Dolphins fan, cheering them on every Sunday.
Naples Service Center
How long has the teammate been with Northwest?
With 8 years at Northwest, Jon is one of the most tenured and consistent service professionals in the branch.
How does this teammate represent Northwest? What Service Standard do they embody?
Jon quietly excels in his role, always putting in the effort without seeking recognition. His humility and commitment to customer satisfaction have earned him numerous 10-star NPS reviews and customer referrals month after month.
Jon embodies the Service Standard – #2 Honor Our Customers, going above and beyond with every service to ensure his customers are happy. Many have praised him for the personal attention he gives, creating “Customers for Life.”
What’s a fun fact about this teammate?
Outside of work, Jon enjoys spending his free time riding his UTV in the woods or jet skiing on the waves.
Newnan Service Center
How long has the teammate been with Northwest?
With over 8 years at Northwest, Tim is a reliable and dedicated teammate. Having transferred from LaGrange, he consistently goes above and beyond, mentoring newer teammates and embodying the Northwest culture.
How does this teammate represent Northwest? What Service Standard do they embody?
Tim is known for his strong work ethic, always on time and ready to lend a hand. He is a top performer, leading in passing and NPS scores. Tim exemplifies Service Standard – #20 Initiative. He takes action without needing to be asked, always stepping in to help and ensuring tasks get done, whether in the field or around the office.
What’s a fun fact about this teammate?
Tim supports his luxury cruise habit, having gone on over a dozen cruises just this past year!
Ooltewah Service Center
How long has the teammate been with Northwest?
Hunter has been with Northwest for 2 years, starting as a Termite Service Professional, quickly excelling in his role and earning a promotion to Pest Service Professional, where he continues to thrive.
How does this teammate represent Northwest? What Service Standard do they embody?
He embodies the Service Standard – #2 Honor Our Customers by listening attentively to their needs and ensuring they feel confident in the services provided.
Customers appreciate his flexibility and dedication, often praising his willingness to work around their schedules to resolve their pest issues. Hunter is known for his positive attitude, always arriving at the office with a smile and a story to tell. He’s a reliable team player who’s never called in sick during his two years with Northwest and is always willing to lend a helping hand.
What’s a fun fact about this teammate?
Hunter’s close friends, Dakota Thornton and Kris Brady, also work at the Ooltewah branch, making him an even stronger part of the Northwest team.
Opelika Service Center
How long has the teammate been with Northwest?
Brittany joined Northwest Exterminating in April 2019 as an Administrative Professional. Shewas promoted to Office Manager in 2022, and in December 2023, took on the Opelika Office Manager role, where her leadership has driven team success.
How does this teammate represent Northwest? What Service Standard do they embody?
Brittany exemplifies Northwest’s Service Standard – #18 Make It Better. She is always striving for her own professional growth and motivates everyone on her team to reach their full potential. Her servant’s heart shines through in everything she does, from encouraging her team to providing exceptional service to customers.
What’s a fun fact about this teammate?
In her free time, Brittany enjoys cooking and is incredibly talented in the kitchen.
“Brittany is always looking to serve others and her servant’s heart is something that I admire! I am very thankful to know Brittany and to have her on our team!” – Joshua Arnold
Pompano Beach Service Center
How long has the teammate been with Northwest?
Since joining the Pompano Service Center in 2023, Pierre has quickly become a standout performer, ranking first in completion percentage and second in NPS for 2024.
How does this teammate represent Northwest? What Service Standard do they embody?
His reliability, courtesy, and safety-consciousness make him a valuable teammate who can always be counted on. Pierre embodies the Service Standard – #12 Value People by treating everyone with kindness and respect. Despite his impending move, he remains committed to working with the Pompano team, highlighting his dedication.
What’s a fun fact about this teammate?
Pierre coaches his son’s football team and has another son who plays D-Line at the D1 college level!
Savannah Service Center
How long has the teammate been with Northwest?
Since joining the Savannah Service Center in January 2023, Stephanie has proven herself to be an invaluable asset.
How does this teammate represent Northwest? What Service Standard do they embody?
Stephanie approaches her work with a constant positive attitude and a growth mindset, embodying the Service Standard – #14 Open to Growth. Stephanie has excelled in her Administrative Professional role while also contributing to Inside Sales in 2024, all while seamlessly maintaining her core responsibilities.
Through her dedication and work ethic, she has naturally taken on a leadership role within the Savannah Service Center and Region, earning the respect of her teammates by consistently prioritizing their needs. Always eager to improve, Stephanie embraces challenges and actively seeks feedback to drive both her personal and professional growth.
What’s a fun fact about this teammate?
Stephanie has explored South America, where she studied abroad, further reflecting her adventurous spirit and commitment to self-improvement.
Smyrna Service Center
How long has the teammate been with Northwest?
Bryan Jones joined Northwest in September 2021 as a Service Professional and has excelled in his role.
How does this teammate represent Northwest? What Service Standard do they embody?
Bryan exemplifies Service Standard – #9 Brand Leader by building strong relationships with both external and internal customers. His actions, positive attitude, and high performance reflect the values of Northwest and contribute to a lasting, positive impression.
What’s a fun fact about this teammate?
Bryan is currently studying for his Certified Operators Exam on his own.
Stockbridge Service Center
How long has the teammate been with Northwest?
Tenechia has been with the Northwest Family for 3 years as an Administrative Professional.
How does this teammate represent Northwest? What Service Standard do they embody?
She consistently puts others first, embodying the Service Standard – #12 Value People with a “momma bear” approach to caring for her teammates. She embraces challenges with enthusiasm and a growth mindset, always seeing change as an opportunity to improve. Tenechia encourages others to do the same and maintains a positive outlook in every situation.
What’s a fun fact about this teammate?
Outside of work, she has an impressive collection of Jordan sneakers.
Team Support Center, Data Entry Associate II
How long has the teammate been with Northwest?
With a career at Northwest that spans from 2005 to the present, Courtney has honed her skills across a variety of positions, starting in administrative roles, transitioning to office management from 2013 to 2021, and now excelling as a Data Entry Associate II since 2021.
How does this teammate represent Northwest? What Service Standard do they embody?
Courtney embodies Service Standard – Be Extraordinary. She strives not only for excellence in everything she does but also for constant personal and professional growth. She is solution-oriented, passionate about fostering teamwork, and dedicated to doing what’s best for both the individuals she works with and the company as a whole.
Beyond her core role, Courtney consistently goes above and beyond. Whether it’s mentoring colleagues, volunteering with the Good Deeds team, or participating in the book club, she is always looking for ways to contribute to the success of the team and the company. Her positive attitude, paired with her dedication, inspires and motivates those around her.
What’s a fun fact about this teammate?
“One thing I admire most about Courtney is that she doesn’t wait for opportunities to come to her. She actively seeks them out. She has an incredible ability to spot challenges and work with others to find the best solutions and isn’t afraid to speak up when something needs to be addressed.” – Data Entry Supervisor, Barbara Kreiss
Tucker Service Center
How long has the teammate been with Northwest?
Dvante joined Northwest as a Service Professional a little over a year ago.
How does this teammate represent Northwest? What Service Standard do they embody?
He is a kind-hearted individual with an infectious smile, always willing to lend a hand, no matter the task, truly embracing our Service Standard – #13 Attitude. Dvante consistently brings positive energy to work, embracing each day with a smile, no matter what’s going on outside of work. His upbeat attitude is contagious, inspiring those around him.
What’s a fun fact about this teammate?
“Picture the response a child gives to the sound of snacks being opened…that is Dvante. Always here for the snacks.” – Service Center Manager, Emily Garcia
Wildlife East Service Center
How long has the teammate been with Northwest?
Rodrigo has been with Northwest as a Wildlife Technician for two years.
How does this teammate represent Northwest? What Service Standard do they embody?
Rodrigo is a true team player, always willing to take on some of the toughest and dirtiest jobs to support his colleagues. Rodrigo embodies our Service Standard – #12 Value People, always taking the time to listen to customer concerns and find solutions. He is also known for his willingness to assist teammates, whether it’s helping in the office or picking up stops in the field when needed.
What’s a fun fact about this teammate?
Outside of work, Rodrigo enjoys visiting his family in Honduras and relaxing on the beach!
Wildlife Smyrna Service Center
How long has the teammate been with Northwest?
Allie started with Northwest Exterminating almost four years ago as an Administrative Professional in the Wildlife department. She was then promoted to Wildlife Office Manager!
How does this teammate represent Northwest? What Service Standard do they embody?
Allie is always eager to take on new challenges and embrace change, playing a pivotal role in the success of the Wildlife team. She is known for putting customers first and supporting her teammates in every way possible. Allie exemplifies our Service Standard #1 Honor Our Teammates, always willing to lend a hand and share her knowledge.
What’s a fun fact about this teammate?
Outside of work, she offers babysitting and dog-sitting services when her team needs it.
“Allie is always up for a challenge. She accepts change and runs with it. She has been a huge asset in the success of our Wildlife Team. I know she has a bright future with Northwest.” – Branch Manager, Ashley Wright
CUSTOMERS FIRST
With all we do, begin and end with the customer in mind.
DO WHAT IS RIGHT
In every situation, we can choose to do the right thing.
BE HUMBLE
Put others first in everything we do.
BE EXTRAORDINARY
Always go beyond what is usual or ordinary. Make a difference.
MOVE FORWARD
Continue to grow and pursue excellence in all we do. We see the value of progressive thinking, developing and innovating, and embracing change.