Tenure: 2 years

“Brad is the pest control technician you dream of—always on time, dependable, and willing to go above and beyond.” – Service Center Manager, Guy Bufford

What Service Standard does this teammate embody?

#11 – Servant’s Heart.  Brad listens, stays positive, and consistently puts others first in every situation. He is dependable, thoughtful in his approach, and creates a collaborative environment for everyone around him.

How are they healthy for customers?
Brad’s consistency, attentiveness, and positive attitude create dependable service customers can rely on. His strong communication and follow-through help build lasting relationships.

Tenure: 2 years

“Always smiling, he lifts the team’s spirit and proves every day that kindness is a competitive advantage.” – Service Manager, Jody Allred

What Service Standard does this teammate embody?

#15 – Excel at the Basics. Will consistently gives 100 percent effort, willingly helps wherever needed, and focuses on doing the job the Northwest way.

How are they healthy for customers?
Will communicates clearly and respectfully, delivers on commitments, and builds trust through reliability and professionalism, ensuring customers feel confident in the service they receive.

Tenure: 10 years

“If you find a Red Bull can laying around, it’s Scott’s.” – Service Center Manager, Chris Paddock

What Service Standard does this teammate embody?

#2 – Honor Our Customers. Scott goes above and beyond for his customers, building strong relationships through thoughtful extra touches and genuine care. His customers trust him so deeply; they are willing to wait for his return.

How are they healthy for customers?
Scott provides thorough inspections, communicates concerns clearly, and consistently looks out for his customers’ well-being. His attention to detail and compassion creates lasting trust and truly extraordinary customer experiences

Tenure: 16 years

“Dahl is always on time, always willing to work, and one of the hardest workers in Northwest.” – Service Center Manager, Phillip Pledger

What Service Standard does this teammate embody?

#2 – Honor Our Customers. Dahl consistently goes above and beyond to ensure every customer has an extraordinary experience.

How are they healthy for customers?
Dahl’s reliability, safety-focused driving, and commitment to learning ensure customers receive dependable, professional service they can trust every visit.

Tenure: 12 years

“Jay has been an integral part of the Bonita Springs team through leadership, experience, and customer service.” – Service Center Manager, Eric Patz

What Service Standard does this teammate embody?

#7 – Golden Opportunities. Jay treats every interaction as an opportunity to educate customers and demonstrate Northwest professionalism.

How are they healthy for customers?
Jay communicates clearly, shares his expertise, and ensures customers understand their services and solutions, building trust and long-term satisfaction.

Tenure: 11.5 years

“Alex is a steady performer I can always count on to support customers and teammates.”
 – Service Center Manager, Lee Gould

What Service Standard does this teammate embody?

#15 – Excel at the Basics. Alex understands this is a people business and consistently represents the Northwest Way with professionalism and care.

How are they healthy for customers?
Alex follows up to ensure satisfaction, communicates respectfully, and consistently does what is right, creating dependable and trustworthy service experiences

Tenure: 1.5 years

“Chris has been a huge asset from day one and is always setting goals to better himself and serve his customers.” – Service Center Manager, Joshua Jonas

What Service Standard does this teammate embody?

#11 – Servant’s Heart. Chris is always asking how he can help and puts the needs of others first, both teammates and customers alike.

How are they healthy for customers?
Chris goes above and beyond to ensure customers receive the best possible service, taking extra steps to resolve issues quickly and make every customer a customer for life.

Tenure: 4 years

“Nic is an extraordinary teammate who always wears a smile and brings positivity with him wherever he goes.” – Service Center Manager, Joe Slate

What Service Standard does this teammate embody?

#2 – Honor Our Customers. Nic goes to great lengths to ensure his customers are properly taken care of and will do whatever it takes to ensure their needs are addressed.

How are they healthy for customers?
Nic takes extra time to ensure a safe job site before, during, and after every service. His attention to detail and professionalism consistently earn customer trust, positive reviews, and referrals

Tenure: 2 years

“Cindy, thank you for always having a positive attitude and giving your best every day. You have truly been a great asset to Northwest Exterminating and Commercial Pest.” – Service Center Manager, Bryan Teague

What Service Standard does this teammate embody?

#15 – Excel at the Basics and #13 – Attitude. Cindy maintains a positive mindset even during busy and challenging days and handles every situation with focus and consistency.

How are they healthy for customers?
Cindy listens carefully, communicates expectations clearly, and responds quickly. Her polite, calm approach helps customers feel heard and supported from the very first call.

Tenure: 2.5 years

“All Landon has done in 2025 is improve on his performance from  2024. He embraces the Northwest culture and makes everyone around him better.” – Service Center Manager, Scott Brigman

What Service Standard does this teammate embody?

#2 – Honor Our Teammates. Landon consistently steps up by assisting with larger jobs, covering stops, and staying in close communication with his teammates.

How are they healthy for customers?
Landon keeps safety top of mind while delivering extraordinary service. He clearly communicates the why behind recommendations, helping customers feel confident, informed, and valued.

Tenure: 3 years

“I couldn’t ask for a better person and teammate. Tyler always excels at the basics and has a great attitude every single day.” – Service Center Manager, Zachery Freeman

What Service Standard does this teammate embody?

#17 – Make a Difference. Tyler consistently turns challenges into opportunities and lives out #2 – Honor Our Customers in everything he does.

How are they healthy for customers?
Tyler builds lasting trust through positivity, consistency, and genuine care. His involvement in Good Deeds and commitment to growth help create customers for life

Tenure: 21 years

“Eric is one of the most valuable members of our Customer Care team. His dedication, reliability, and support make our team stronger every single day.” – Customer Care Manager, Francisco Alonzo

What Service Standard does this teammate embody?

#2 – Honor Our Teammates. Eric is the definition of a team player, always ensuring tasks are completed correctly and stepping in to help whenever needed.

How are they healthy for customers?
Eric goes above and beyond to assist customers from start to finish. His experience, empathy, and commitment ensure customers receive exceptional care and solutions every time they call.

I am very proud of all the Inside Sales team has accomplished this year. They have truly embraced change and have consistently looked for ways to make things better each day. Their commitment to growth, both individually and as a team, has been incredible to watch. I am excited to see how they continue to grow in 2026.” – Sales Support Supervisor, Liz Watson

What Service Standard do these teammates embodyy

Embrace Change. The Inside Sales team has consistently stepped up through change, approaching new processes and challenges with openness, accountability, and a shared desire to improve. Their willingness to adapt and grow together strengthens both the team and the company as a whole.

How are they healthy for customers?
The Inside Sales team shows up healthy for both internal and external customers by supporting one another and creating an environment built on trust, collaboration, and accountability. As one of the first points of contact for our customers, they set the tone for the entire customer experience. Through professionalism, empathy, and consistency, the team represents the Northwest culture with pride, making customers feel valued and building relationships that truly create customers for life.

Tenure: 16 year

“Kevin’s experience, expertise, and customer service have been invaluable to the Dallas Service Center. This award is long overdue.” – Service Center Manager, Shaun Pruitt

What Service Standard does this teammate embody?

#3 – WOW with Pride and Professionalism. Kevin’s loyalty, knowledge, and willingness to help others exemplify what it means to represent Northwest with pride.

How are they healthy for customers?
Kevin consistently puts customers first, takes time to listen, and delivers exceptional service that is reflected in his outstanding surveys, safety scores, and long-standing customer relationships.

Tenure: 1 year, 10 months

“Nick has a great personality and truly enjoys taking care of all customers, no matter the outcome.” – Service Center Manager, Christian Ruiz Rodriguez

What Service Standard does this teammate embody?

#11 – Servant’s Heart. Nick is always willing to assist teammates, take on additional responsibilities, and support the branch wherever needed.

How are they healthy for customers?
Nick takes time to educate customers on their services and expectations, ensuring they understand the process and feel confident in the work being performed.

Tenure: 10 years, 3 months

“Reliable, positive, and helpful. Zack approaches every day with enthusiasm and genuine care for his teammates.” – Service Center Manager, Mario Casas

What Service Standard does this teammate embody?

#2 – Honor Our Teammates. Zack leads with empathy, humility, and a willingness to support his team in every way possible.

How are they healthy for customers?
Zack approaches every customer interaction with understanding and respect, ensuring concerns are addressed while maintaining strong team performance and service quality.

Tenure: 5 years

“Sydney has grown tremendously and, in return, has helped her team grow. She truly lives the Northwest Way.” – Service Center Manager, Billy Casey

What Service Standard does this teammate embody?

#11 – Servant’s Heart. Sydney is always looking for better ways to serve her team and customers while helping others grow.

How are they healthy for customers?
Sydney puts customers first, both internal and external, and leads initiatives that ensure AOK (Acts of Kindness) experiences through organization, communication, and care.

Tenure: 3.5 years

“Evelin always has a positive outlook and uplifts the entire team.” – District Manager, Steven Schiffer

What Service Standard does this teammate embody?

#13 – Attitude. Evelin maintains positivity and focus, even during challenging times, creating a supportive environment for teammates and customers alike.

How are they healthy for customers?
Evelin’s exceptional phone etiquette, attention to customer details, and commitment to Good Deeds ensure customers feel appreciated, remembered, and well cared for.

How long has the teammate been with Northwest?

Tenure: 8 years

“Asa embodies the phrase ‘team player.’ He is always willing to help others and never complains.” – Service Center Manager, Clinton Ford

What Service Standard does this teammate embody?

#13 – Attitude. Asa approaches each day with gratitude, openness, and a desire to improve. Voted Teammate of the Year by his peers, his positivity impacts both internal and external customers.

How are they healthy for customers?
Asa’s positive attitude and commitment to continuous improvement ensure customers receive thoughtful, reliable service. He is always looking for better ways to treat and serve customer needs while building trust in the communities he serves.

Tenure: 8 years, 9 months

“TC is truly a standout among his peers. From starting as a green pest tech to becoming Teammate of the Year, his journey has been impressive and well-earned.”
 – Service Center Manager, Barry Teubert

What Service Standard does this teammate embody?

Do What’s Right, #6 – Genuinely Listen. TC consistently follows best practices, which is reflected in his strong QA inspections and dependable route performance. He listens to the problem and quickly comes to a solution, keeping customers top of mind in every situation.

How are they healthy for customers?
TC’s commitment to improving himself has made him more effective, consistent, and reliable. His dedication ensures customers receive thorough service, better communication, and dependable care every visit.

Tenure: 2 years

“Sarah is the consummate professional and an integral part of our Homewood team. She represents Northwest extremely well with customers and teammates alike.” – Service Center Manager, Kyle Keene

What Service Standard does this teammate embody?

#13 – Attitude. Sarah brings a positive, uplifting attitude to the office every day and helps elevate those around her.

How are they healthy for customers?
Sarah listens carefully to customer needs and consistently puts others first. Her ability to communicate clearly and compassionately ensures customers feel heard, valued, and supported.

Tenure: 11 years

“Tim is well deserving of this award. He has grown significantly, excels in his role, and truly makes Northwest better.” – Director of Learning & Technical Services, Neil Bloyd

What Service Standard does this teammate embody?

#11 – Servant’s Heart. Tim leads with humility and is always looking for ways to support others and make their jobs easier.

How are they healthy for customers?
Tim helps improve the customer experience by being present in the field, listening to feedback, and coaching teammates to serve customers better. His leadership helps create consistency, stronger service, and trust across the region.

Tenure: 2 years

“Chris is hardworking and an outstanding person to be around.” – Office Manager, Amber Carpenter

What Service Standard does this teammate embody?

#11 – Servant’s Heart. Chris naturally puts others first and is always looking for ways to make things right for the customer.

How are they healthy for customers?
Chris approaches every situation with care and positivity, making sure customers feel supported and heard. His willingness to help, accept feedback, and follow through shows customers that we genuinely care about doing things the right way.

Tenure: 12 years

“Chad is an extraordinary teammate who always makes sure his customers’ needs are taken care of.”– Service Center Manager, Michael Parker

What Service Standard does this teammate embody?

#2 – Honor Our Customers. Chad consistently puts both internal and external customers at the center of everything he does.

How are they healthy for customers?
Chad protects customer homes while being mindful of chemical exposure and long-term solutions. His experience, steady attitude, and genuine care for people create trust and lasting relationships with the customers he serves.

Tenure: 1 year, 7 months

“Jaiden is dependable, positive, and consistently willing to go above and beyond—he makes our team better every day.” – Service Center Manager, Sabrina Kinney

What Service Standard does this teammate embody?

#21 – Culture. Jaiden brings the Northwest Way to life by supporting his teammates, staying positive, and stepping up wherever he is needed.

How are they healthy for customers?
Jaiden provides consistent, attentive service and takes pride in doing things right. His professionalism, reliability, and desire to grow help customers feel confident, cared for, and valued every time he shows up.

Tenure: 38 years

“Tammy exemplifies personal and professional growth. Her growth as a servant leader shines in the way she uplifts others, leads with humility, and consistently turns challenges into opportunities for the shared success of her team.” – Service Center Manager, Charles Miller

What Service Standard does this teammate embody?

#2 – Honor Our Customers. Tammy is the strongest advocate for the customer’s voice, even when they are not present. She consistently empathizes with customers when decisions are being made to ensure they are served in the most extraordinary way.

How are they healthy for customers?
Tammy serves customers with genuine empathy, calm leadership, and clear communication. She is deeply committed to doing what is right every time, creating trust, strengthening relationships, and ensuring customers feel heard, valued, and cared for.

Tenure: 21 year

“Kevin embodies all aspects of the Northwest Service Standards. He is reliable, knowledgeable, and always willing to help.”  – District Manager, Drew Chaney

What Service Standard does this teammate embody?

#8 – Brand Leader. Drew also noted, “Kevin has been in the field with Northwest for over 20 years. If any new team member were to join the Lawrenceville branch, Kevin is the person I would want them to ride along with for several days. Spending time with him truly shows who we are as a company and sets the standard for the kind of team members we strive to have.”

How are they healthy for customers?

Kevin’s thorough communication, attention to detail, and willingness to go the extra mile ensure customers receive dependable, high-quality service every time. His consistency builds long-term customer trust and retention.

“You don’t just eliminate pests—you build trust.”– Office Administrator, Caitlin Johnson

What Service Standard does this teammate embody?

#3 – WOW with Pride and Professionalism. Raul consistently shows pride in his work, supports teammates, and takes exceptional care of customers.

How are they healthy for customers?
Raul takes the time to fully protect customer homes and educate customers on the services they truly need. His knowledge, communication, and commitment to trust ensure customers feel confident and supported.

Tenure: 1.5 years

“Teamwork is the fuel that allows common people to attain uncommon results. Thank you for being an essential part of our successful team.” – Service Center Manager, Daniel Vido

#23 – Embrace Change. Jeffrey consistently takes on new challenges without hesitation and always shows up ready to help wherever he is needed.

How are they healthy for customers?
Jeffrey takes the time to listen to customers and explain services clearly, making sure they feel comfortable and informed. His caring nature, positive attitude, and dedication to helping both customers and teammates create trust and reliability. Jeffrey’s willingness to step in, support others, and grow with the company makes him a valued part of the Northwest team and a strong future leader.

Tenure: 4 years, 8 months

“If you are up against a tough situation and need someone to handle it, John is always willing and able to step up to the plate.” Service Center Manager, Andrew Carlyle

What Service Standard does this teammate embody?

#2 –Honor Our Customers. John invests time and care into every customer, making sure they receive the quality service they deserve.

How are they healthy for customers?
John consistently delivers high-quality treatments and takes pride in making sure his customers are well taken care of. His dedication is reflected in his strong customer satisfaction, including a 2025 NPS score of 90. John also goes above and beyond by helping with stops outside of his route and staying engaged in the community he serves. His passion, work ethic, and personal touch make him a trusted and appreciated teammate in the Monroe branch.

Tenure: 1 year

“Cheyenne is a great teammate and is perfect with her work in the field. She makes sure to communicate with the superintendents in her route to make sure the builders are taken care of. Once Cheyenne is finished with her work, she is always willing to lend a hand to other teammates.” – Service Center Manager, William Cox

What Service Standard does this teammate embody?

#13 – Attitude. Cheyenne approaches each day with a smile and a willingness to help others.

How are they healthy for customers?
Cheyenne communicates clearly with customers and builders to ensure everyone is taken care of. She completes her work thoroughly and offers support to teammates when needed, helping improve the efficiency of the entire team. Her reliability and dedication help ensure customers receive dependable, high-quality service.

Tenure: 2.5 years

“Alisa brings the energy and vibes to the office every day.” – Service Center Manager, Kyle Campbell

What Service Standard does this teammate embody?

#13 – Attitude. Alisa’s positivity lifts up everyone around her and creates a welcoming environment.

How are they healthy for customers?
Alisa consistently puts customers first, showing compassion, listening carefully, and helping them find solutions to meet their needs. She supports technicians, sales, other admins, and management, forming the foundation of the Naples team. Alisa also participates in community service events, helping extend Northwest’s impact beyond the office. Her energy, skills, and genuine care make her a valued teammate and an excellent representative of Northwest to every customer.

Tenure: 3 years

“Erin has shown tremendous growth over the past year in her current role. She is dependable, knowledgeable, and we can always count on her to get her job done on time and successfully. She has always been available to lend a helping hand in the office and we are thankful for her dedication.” – Office Manager, Kayla Purcell

What Service Standard does this teammate embody?

#15 – Excel at the Basics. Erin continues to excel in her daily responsibilities while always looking for ways to make her work more efficient and impactful.

How are they healthy for customers?
Erin listens closely to customers, resolves issues effectively, and strives to create positive experiences with every interaction. She supports teammates, contributes ideas for community service, and works with new homeowners to strengthen relationships, ensuring customers feel valued and cared for.

Tenure: 5 years

“Kay is an amazing person to be around and have on our Augusta Team.” – Service Center Manager, Ryan Adams

What Service Standard does this teammate embody?

#15 – Excel at the Basics. Kay consistently demonstrates dependability, efficiency, and positivity in her daily work.

How are they healthy for customers?
Kay shows empathy and care in every interaction with customers, helping to improve their day. She takes initiative on new projects, supports internal teammates, and consistently works to ensure goals are met, building trust and confidence with every customer she serves.

Tenure: 3 years

“Crystal is a hard worker and team player. She always goes the extra mile to help her team and Northwest customers.” – Service Center Manager, Alec Moran

What Service Standard does this teammate embody?

#12 – Value People. Crystal shows kindness and compassion to teammates and customers alike, often going above and beyond to support anyone in need.

How are they healthy for customers?
Crystal ensures customers receive exceptional service, even during high-demand periods or staff shortages. She communicates effectively, de-escalates challenges, and participates in community service, demonstrating compassion, and building strong relationships with every customer.

Tenure: 1.5 years

“Ruby has thrived in her position as an administrative professional. She always shows up for work and puts the customer first. She is quick to get her work done, solve problems, and is always willing to lend a hand.” – Service Center Manager, Andrew Ellis

What Service Standard does this teammate embody?

#20 – Initiative. Ruby actively seeks opportunities to improve herself and support her team, tackling tasks with confidence and a positive mindset.

How are they healthy for customers?
Ruby listens carefully to customer needs, provides clear and effective solutions, and ensures every interaction leaves customers feeling supported. She contributes to community good deeds and goes the extra mile to make sure customers know Northwest is here to help beyond basic pest control.

Tenure: 1 year

“Morgan exemplifies what it means to be an outstanding teammate. Her selflessness and genuine care shines through in everything she does. She consistently goes above and beyond to support her team.” – Service Center Manager, Joshua Arnold

What Service Standard does this teammate embody?

#11 – Servant’s Heart. Morgan dedicates herself to serving customers, teammates, and the community, always going the extra mile to make a positive impact.

How are they healthy for customers?
Morgan delivers attentive, high-quality service that ensures customers feel heard, appreciated, and valued. She takes on challenges outside her comfort zone, volunteers for good deeds, and fosters a positive team culture that ultimately improves every customer’s experience

Tenure: 7 years

“Daniel Day is an outstanding teammate who leads by example with a calm, steady presence. His actions and the way he builds relationships speak louder than words. Daniel takes great pride in doing his work with integrity and consistently shows a servant’s heart toward others. He has earned the trust and respect of everyone around him, and Peachtree Corners is proud to call him one of our own. Dan is the man!” – Service Center Manager, Deborah Givens

What Service Standard does this teammate embody?

#20 – Initiative. Daniel consistently takes initiative in both his personal and professional growth. He values learning, challenges himself to improve, and inspires others through his actions.

How are they healthy for customers?

Daniel takes the time to truly listen and understand each customer’s needs, paying close attention to detail and following through consistently. His organization, safety-minded approach, and genuine care help build strong, lasting customer relationships and create true customers for life.

Tenure: 4 years with Northwest, 17 years in the pest industry

“Kristof’s creative approach to sales and relentless dedication helped fuel our Pompano Beach Service Center this entire year. His contributions set the standard for excellence.” – Service Center Manager, Ronald Ellman

What Service Standard does this teammate embody?

#19 – Innovation & #20 – Initiative. Kristof is always thinking outside the box and never needs to be told what to do. He continuously evolves his approach and leads through action.

How are they healthy for customers?
Kristof builds strong relationships by always calling ahead, following up, and staying connected long after the sale. His commitment to communication and trust is reflected in the steady stream of referrals he receives and the long-term relationships he maintains with his customers.

Tenure: 1 year

“An exceptional employee is not defined by talent alone, but by unwavering commitment and a relentless drive to improve. Loren’s growth reflects both dedication and the pursuit of excellence.” – Service Center Manager, Jill Brindle

What Service Standard does this teammate embody?

#18 – Make It Better. Loren embraces growth by learning from challenges, owning mistakes, and using every opportunity to strengthen herself and her team.

How are they healthy for customers?

Loren leads with calmness, empathy, and compassion, especially through change. Her dedication to customer care during the acquisition helped retain the majority of customers, ensuring they felt supported, heard, and valued every step of the way.

Tenure: 2 years, 8 months

“Gary shows a great customers-first attitude and is a true UGA football fan!” – Service Center Manager, James Duplessis

What Service Standard does this teammate embody?

#13 – Attitude. Gary brings positivity and humor to the team every day, helping keep morale high while staying focused on quality service.

How are they healthy for customers?
Gary consistently goes out of his way to assist customers, even adjusting his day to meet their needs. His upbeat personality, strong communication, and dedication to quality service help create positive, memorable customer experiences.

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Tenure: 1 year

“Sarah’s drive and compassion for both team and customers has been influential in the success and growth of Smyrna in 2025.” – Office Manager, Vivian Brauner

What Service Standard does this teammate embody?

#12 – Value People. Sarah takes the time to truly listen and support both customers and teammates, always going above and beyond to help.

How are they healthy for customers?
Sarah’s ability to adapt, pivot, and problem-solve has been essential during the Pest and Wildlife merge. Her communication, organization, and customer-first mindset ensure schedules stay on track and customers receive seamless, reliable service.

Tenure: 8 years

“Dan has true character. He lives by his word and a handshake. He always has a smile on his face, a positive attitude, and never backs down from a challenge. The Stockbridge team is grateful for his dedication and contribution.” – Office Manager, Angela Campbell

What Service Standard does this teammate embody?

#13 – Attitude. Dan approaches every day with positivity, determination, and pride in his work.

How are they healthy for customers?
Dan’s versatility, experience, and commitment to doing the job right ensure customers receive dependable, high-quality service. His integrity and consistency build trust and long-term relationships that positively impact customers, teammates, and the community.

Tenure: 3.5 years

“Whatever you need, Adam’s got you. He has a quick wit, knows how to make you laugh, and supports the team with anything that’s asked of him. We need about 50 more of him. He can do anything and everything to make us better.” – Service Center Manager, Emily Garcia

What Service Standard does this teammate embody?

#14 – Open to Growth. Adam has taken leadership feedback to heart and put it into action. Over the past year, he has not only grown personally but has taken initiative to develop and strengthen his team.

How are they healthy for customers?
Adam always puts customers first by clearly communicating what is best for the home while maintaining the integrity of the Northwest brand. He manages job sites with safety as a top priority, confidently using the Stop Work policy when needed to ensure his team returns home safely. His leadership, attention to detail, and commitment to quality ensure customers receive dependable, trustworthy service every time.

Tenure: 7 years

“Jessica is an invaluable member of Customer Care and TSC. Although she is not with the team on a daily basis, she continually contributes to our morale during meetings and team gatherings and plays a major role in shaping the culture at TSC. She consistently goes above and beyond to enhance the Northwest culture in the building through initiatives such as Monday Mingles, Cake Days, and fun games throughout the year, like guessing the number of ducks or pumpkins in a jar. In addition to her cultural impact, Jessica wears many hats at TSC that most people are not aware of, ensuring everything is accomplished in a timely and professional manner. I have not received any complaints regarding the quality or quantity of her work. She ensures the building is properly maintained, handles all mail aspects of TSC, organizes most of the mingles and major holiday parties, assists with the President’s meetings, completes company King reports, and much more.” – Customer Care Manager, Francisco Alonzo

What Service Standard does this teammate embody?

#11–14 – Be Humble. Jessica leads with a servant’s heart, consistently values people, and approaches every interaction with positivity, professionalism, and genuine care. From welcoming teammates and customers to leading Good Deeds initiatives, organizing meaningful gatherings, and supporting growth across teams, she goes above and beyond expectations. Her humility, ability to anticipate needs, and talent for creating connections make her an extraordinary teammate and an invaluable asset to Northwest.

How are they healthy for customers?
Jessica’s professionalism and attention to detail ensure that operations supporting customer experience run smoothly. From managing building standards and mail processes to supporting leadership meetings and reporting, her work creates structure, consistency, and reliability. Customers may not see all of this directly, but they feel it in every interaction through timely follow-through and a professional environment that reflects Northwest’s values.

Tenure: 3 years

“A true technician: no excuses, just solutions. He works hard, learns fast, and does whatever it takes to get the job done.” – Office Manager, Elizabeth Weaver

What Service Standard does this teammate embody?

#3 – WOW with Pride and Professionalism. Jay consistently puts customers first, delivering friendly, respectful service while maintaining an A+ professional appearance. He finds the right solutions and ensures every customer feels confident and valued.

How are they healthy for customers?

Jay follows all rules, chemical labels, and safety regulations, keeping both himself and his customers safe. He educates customers on best practices and consistently provides thorough, high-quality service.

Jay is dedicated, often working long days and Saturdays during busy seasons to make sure every customer’s needs are met. At the same time, he is a devoted husband and father of two, balancing his family commitments while maintaining exceptional service standards.

Tenure: 4.5 years

“Jeremy consistently goes above and beyond—not for recognition, but because he genuinely cares about the success of this team.” – Service Professional, Jay Bolden

What Service Standard does this teammate embody?

#2 – Honor Our Customers. Jeremy puts both the team and customers first, ensuring everyone receives the support and attention they need.

How are they healthy for customers?

Jeremy treats every customer as valued, ensuring satisfaction and offering green services to meet their needs. He also supports the admin team and technicians, helping teammates work together efficiently and stay informed.

Beyond work, Jeremy focuses on personal growth and health, while volunteering in the community through cookouts, food drives, and hurricane relief efforts. He also finds creative ways to motivate the team and help the company grow.