About Northwest Exterminating
More Than Pest Control. A Company Built on Service.
For more than 75 years, Northwest Exterminating has protected homes, businesses, and the people who matter most across the Southeast. From the first phone call to every service visit that follows, we deliver trusted expertise, genuine care, and an experience built around people. Pest control is what we do. Serving you is why we do it.
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Or call (888) 466-7849
Our Story
Seventy-five years of showing up.
Northwest was founded by L.A. Phillips in Northwest Georgia in 1951 with a simple commitment to care for people and serve them well. More than 75 years later, that same people-first approach continues to guide how we serve our customers, teammates, and communities across the Southeast.
With third-generation Phillips family leadership and longtime teammates carrying that legacy forward, the Northwest Way remains at the heart of how we work: creating extraordinary experiences and building Customers for Life with every interaction.
Today Northwest operates as a specialty brand within Rollins, Inc., alongside sister companies across the Southeast. Our service centers remain locally operated, staffed by teams who live in the communities they serve.
Northwest at a glance
- Founded
- 1951, in Northwest Georgia
- Founder
- L.A. Phillips
- Operations
- Locally operated service centers across six Southeastern states, part of Rollins, Inc.
- Service area
- Georgia, Alabama, Florida, Tennessee, North Carolina and South Carolina
- Phone
- (888) 466-7849
- Hours
- Service centers vary by location and season. Check your local service center. Customer Care Mon–Fri 6:30am–6:00pm and Sat 9:00am–1:00pm during daylight saving time; Mon–Fri 6:30am–5:30pm otherwise
- Services
- Residential and commercial pest control, termite control, mosquito control, wildlife services, CrawlSpace Care and attic insulation
- Signature program
- NorPest Green, Northwest's exclusively designed green pest control program
- Community
- The Good Deed Team, Northwest's teammate-led community service program
“We're in the people business; we just happen to kill bugs.”
Everything we do starts with people. Whether we're protecting a home, serving a business, or giving back to our communities, our purpose extends beyond pest control. Our mission is to create Customers for Life by delivering extraordinary service in every interaction.
Why Northwest
Trusted by families and businesses for over 75 years.
Protecting your home is part of what we do, but just as important is how we show up: with integrity, genuine care, and a commitment to doing right by the people we serve.
That commitment lives in the details. It shows in the way our team listens closely before recommending a solution, and in the reliable service you can count on, visit after visit. We believe the right answer starts with understanding your home, your family, and what you need most: peace of mind in the health of your property.
It's this consistent approach that has earned the trust of generations across the communities we serve. For more than 75 years, families and businesses have chosen Northwest to protect what matters most, and we work hard to honor that trust every single day.
What guides us
Our mission, vision and service standards.
These shape how we serve customers and each other every day. They guide the way we work, the way we treat people, and the high standard we hold for every Northwest experience.
Our Mission
Creating Healthier Living and Working Environments
Our Vision
To Be an Extraordinary Company Creating Extraordinary Experiences
The Northwest Way
Five standards, every interaction.
- 01 Customers First Every decision begins and ends with the customer in mind.
- 02 Do What Is Right Choose the ethical action in every situation, every time.
- 03 Be Humble Put others first and listen before you speak.
- 04 Be Extraordinary Go past what is expected, in the work and in the experience.
- 05 Move Forward Embrace growth, innovation, and progress.
The heart of Northwest
Serving the neighborhoods we live in.
At Northwest, the people and neighborhoods we serve have always come first. Since 1951, we've grown alongside families across the Southeast, and that shared history shapes everything we do. We exist to help create healthier homes, better workplaces, and stronger communities, because when people thrive, neighborhoods do too.
That belief is why we started the Good Deed Team. It's how our teammates give back to the places they call home, supporting local organizations, lending a hand where it's needed, and showing up for neighbors when it matters most. Everyday acts of care that build real, lasting trust.
We call that spirit a Servant's Heart. It means listening before we act, putting others first, and treating every customer as a neighbor. Generations of families have welcomed us in, and we don't take that lightly. We're proud to be part of these communities, and committed to helping them stay healthy and strong.
What to expect
What it means to be a Northwest customer.
From your first call to every visit, you'll work with knowledgeable professionals who listen carefully and communicate clearly. We tailor every solution to your home or business, and we're here to earn your trust for years to come.
- We listen before we recommend. Understanding the property comes before proposing a treatment.
- We communicate clearly. You know what we're doing, why, and what happens next.
- We tailor solutions to your specific needs. No two homes or businesses get the same plan by default.
- We follow through. We stand behind every service, and we come back if something isn't right.
- We build Customers for Life. Reliable, extraordinary experiences, visit after visit.
What we do
Green solutions built around the property.
Northwest protects homes and businesses across the Southeast, with programs matched to the property, the season, and the pest.
- Residential Pest Control Year-round protection for the home, including the NorPest Green program. Explore →
- Commercial Services Programs built for the standards your industry has to meet. Explore →
- Termite Control Inspection, treatment, and ongoing protection against structural damage. Explore →
- Mosquito Control Seasonal yard treatment so outdoor space stays usable. Explore →
- Wildlife Services Removal and exclusion for rodents, squirrels, raccoons, snakes and more. Explore →
- Attic Insulation TAP insulation that improves efficiency and resists pests. Explore →
CrawlSpace Care is also available in select markets, with a 30-year seal warranty.
Where we serve
Six Southeastern states, locally operated.
Northwest service centers are staffed by teams who live in the communities they serve.
- Georgia
- Alabama
- Florida
- Tennessee
- North Carolina
- South Carolina
Service centers
Hours vary by location and by season. Each service center posts its own
current schedule.
Customer Care
Monday to Friday 6:30am–6:00pm and Saturday 9:00am–1:00pm through
daylight saving time; Monday to Friday 6:30am–5:30pm the rest of the year.
Find your local service center and its hours
Customer Care can be reached at (888) 466-7849.
Our family of brands
Sister companies across the Southeast.
Northwest is part of a family of pest and wildlife companies, each rooted in its own communities.
- McCall Pest & Wildlife Pest, termite and wildlife services in Florida and South Georgia.
- Carolina Pest Management Pest and termite services across the Carolinas.
- Sawyer Exterminating Pest, termite and crawl space services in North Carolina.
- Bug House Pest Control Residential and commercial pest control in Georgia.
Meet the full family of brands
Northwest operates as a specialty brand within Rollins, Inc., one of the largest pest control organizations in North America.
Customer care
How can we serve you?
Have a question, ready to schedule service, or want to share your thoughts? Our Customer Care team is always glad to help. For more than 75 years, families and businesses across our communities have trusted Northwest, and we work every day to make each experience helpful, personal, and truly extraordinary.
Schedule Service Contact Customer Care
Or call (888) 466-7849
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