WELCOME TO THE NORTHWEST FAMILY!

Same Services, Same Care, Same Commitment.

Now Serving You as Northwest Exterminating.

FAQS

PROTECTED BY THE MOUSE! 

Welcome to the Northwest Exterminating Family! Your Alternative team has joined forces with Northwest Exterminating to continue to bring you the care, service, and experience you expect and deserve.

Our extraordinary team will still be here to serve you, now with the Northwest name!

What do you need to do next?

Nothing! Your service, account, pricing, and care will remain consistent. Our goal is for you to experience only benefits to our team joining the Northwest Family. You’ll see the Northwest logo on your statements and see the Mouse around town moving forward. Everything else? It will remain exactly the same for you!

ANSWERING YOUR QUESTIONS

Please reach out to our team with any questions you might have not addressed below!
Do I need to do anything to keep my current service?
No! Your current services and service schedule will remain the exactly the same. The only difference you’ll experience is seeing the Northwest Exterminating name on your statement.
Will my service or bill change?
No! Everything about your current service and billing will remain the same. You will see the Northwest logo featured on your statement/bill moving forward though!
Will my service technician change?

We have many customers who enjoy seeing the same familiar faces every service. By joining the Northwest Family, we’ll continue to grow for you, adding more extraordinary teammates to serve you better. The same technicians you’ve come to know and love are still with Northwest and will continue to serve the homes in our community.

Will my account number change?

Yes, with our updated system, most customers will see an Account Number update. You will begin to see this on your statements going forward. Please know that this does not impact your account, services, or billing. 

Can I pay my bill online?

Yes! We’re excited about our updated system that will allow you keep a credit card on file for autopayment, pay your bill online, and chat with a teammate online if you ever have a question. To register for an online account, use the information found on your next statement here.

Will you still offer the same services?

Yes! Our extensive list of home services will remain available to you, your family, and your business. You will also have additional services available to you now. Click here to learn more.

Why are you becoming Northwest Exterminating?
Northwest Exterminating is another local pest control provider with over 70 years of experience. They have an incredible reputation for how they care for customers, the service level they provide, and their extraordinary team. Because we want to always offer you our best with the service and care you experience, we felt joining forces with Northwest would allow our team to continue to service your home the way it deserves for years to come.
Where are your offices located?

By joining Northwest, we will now be able to serve your home from over 10 metro-Atlanta office locations, allowing better availability and service opportunities. See a map of all our locations here.

What isn't changing?
Everything you’ve come to know and love about your service with us. While you’ll begin to see The Mouse on our trucks and your statements, the service, care, and pricing you’re accustom to will remain exactly the same. Our goal is for you to only experience the benefits of our two teams merging!
Who is Northwest Exterminating?
Northwest Exterminating is a family-operated company originally out of northwest Atlanta, GA. With over 70+ years of experience in creating extraordinary experiences for healthier homes and businesses, Northwest Exterminating aims to put people first in all we do. After all, we do what we do because of you! Northwest offers green home and business services, including pest, termite, wildlife, lawn, crawlspace, attic, mosquito, and gutter care. Known for the Mouse, Northwest Exterminating is growing in the Birmingham, AL area to better serve our customers with the care and service they deserve.

NORTHWEST SERVICES

NORPEST GREEN PEST CONTROL

Our exclusive program is designed to keep pests out with botanical & earth-based products.

GREEN TERMITE PROTECTION

Protect your home from termite damage with Sentricon Always Active®.

MOSQUITO REDUCTION

Guaranteed to help prevent mosquito bites & reduce the number of mosquitoes in your yard. 

LAWN CARE

Get the healthiest, greenest lawn possible with our year-round lawn care program. Free analysis included!

WILDLIFE SERVICES

Expert removal and exclusion of nuisance animals like squirrels, rodents, raccoons, snakes, bees and more.

GREEN ELITE PLUS

Save on solutions for pests, termites, mosquitoes, fleas & ticks, carpenter bees, and fire ants.

TAP INSULATION

Energy-efficient, blown-in attic insulation with the added benefit of pest control.

CRAWLSPACE CARE

Improve the overall health of your home and lower utility bills by enclosing your crawlspace .

GUTTER CARE

Save time and eliminate the messy hassle of cleaning gutters with Gutter Care.

ABOUT NORTHWEST

We’re more than just pest control. For us, it’s about the people, our customers and teammates. It boils down to the Northwest Way and creating extraordinary customer experiences for each person in the Northwest family. Watch the video to see us in action or click below to answer the question you’re asking yourself: Who is Northwest?

RECENT NEWS FROM THE MOUSE

Stay up-to-date on industry and company news, home-healthy recommendations, pest prevention tips, and more.

How to Carefully Deter Squirrels

How to Carefully Deter Squirrels

While many of us deem squirrels as cute and cuddly, the moment they start to invade our homes, we soon lose that fondness for wanting them around. As the weather begins to cool down, these pests will look towards houses, specifically attics, to create a nest and keep...

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Are Orb Weaver Spiders Venomous?

Are Orb Weaver Spiders Venomous?

Orb weaver spider is the collective name for a group of spiders in the family Araneidae. This diverse group of arachnids are famous for the large, Halloween-inspired webs they create. Are orb weavers venomous? Should we be concerned when we encounter one in our yard...

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What to Know About Overwintering Pests

What to Know About Overwintering Pests

Overwintering is a common term used to describe pests and their activities that allow them to survive the colder temperatures. Overwintering pests will often seek comfort and shelter in homes and buildings because of their warmth. These pests can be especially sneaky...

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LOCATIONS

We have service centers throughout Georgia, Tennessee, Alabama, and South Carolina.

HOURS

Service Centers: M-F 7:30AM - 5:30PM, Sat 9AM - 1PM
Customer Care:  M-F 6:30AM - 6:30PM, Sat 9AM - 1PM

CONTACT US

CALL (888) 466-7849

EMAIL US

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