WELCOME TO THE NORTHWEST FAMILY!
Same Services, Same Care, Same Commitment.Now Serving You as Northwest Exterminating.
PROTECTED BY THE MOUSE!
Welcome to the Northwest Exterminating Family! Your S&S team has joined forces with Northwest Exterminating to continue to bring you the care, service, and experience you expect and deserve.
Our extraordinary team will still be here to serve you, now with the Northwest name!
What do you need to do next?
Nothing! Your service, account, pricing, and care will remain consistent. Our goal is for you to experience only benefits to our team joining the Northwest Family. You’ll see the Northwest logo on your statements and see the Mouse around town moving forward. Everything else? It will remain exactly the same for you!
ANSWERING YOUR QUESTIONS
Please reach out to our team with any questions you might have not addressed below!
Do I need to do anything to keep my current service?
No! Your current services and service schedule will remain the exactly the same. The only difference you’ll experience is seeing the Northwest Exterminating name on your statement.
Will my service or bill change?
No! Everything about your current service and billing will remain the same. You will see the Northwest logo featured on your statement/bill moving forward though!
Will my service technician change?
We have many customers who enjoy seeing the same familiar faces every service. By joining the Northwest Family, we’ll continue to grow for you, adding more extraordinary teammates to serve you better. The same technicians you’ve come to know and love are still with Northwest and will continue to serve the homes in our community.
Will my account number change?
Yes, with our updated system, most customers will see an Account Number update. You will begin to see this on your statements going forward. Please know that this does not impact your account, services, or billing.
Can I pay my bill online?
Yes! We’re excited about our updated system that will allow you keep a credit card on file for autopayment, pay your bill online, and chat with a teammate online if you ever have a question. To register for an online account, use the information found on your next statement here.
If I have an account with S&S Pest Pac online portal, will I need to create a new account for Northwest?
Yes! To make your experience with Northwest more extraordinary, you will need to create a new online account. Creating an account is easy and can be done quickly, here.
Once there, you can select Register for a new account > Fill in information > Select Register
If issues occur, then reach out to Northwest and we can assist you.
Will you still offer the same services?
Yes! Our extensive list of home services will remain available to you, your family, and your business. You will also have additional services available to you now.
Why are you becoming Northwest Exterminating?
Northwest Exterminating is another local pest control provider with over 75+ years of experience. They have an incredible reputation for how they care for customers, the service level they provide, and their extraordinary team. Because we want to always offer you our best with the service and care you experience, we felt joining forces with Northwest would allow our team to continue to service your home the way it deserves for years to come.
Where are your offices located?
Our local Opelika location:
1406 Fitzpatrick Ave
Opelika, AL 36801
Northwest Exterminating also has 40+ offices serving customers around the Southeast.
What isn't changing?
Everything you’ve come to know and love about your service with us. While you’ll begin to see The Mouse on our trucks and your statements, the service, care, and pricing you’re accustom to will remain exactly the same. Our goal is for you to only experience the benefits of our two teams merging!
Who is Northwest Exterminating?
Northwest Exterminating is a family-operated company originally out of northwest Atlanta, GA. With over 70+ years of experience in creating extraordinary experiences for healthier homes and businesses, Northwest Exterminating aims to put people first in all we do. After all, we do what we do because of you! Northwest offers green home and business services, including pest, termite, wildlife, lawn, crawlspace, attic, mosquito, and gutter care. Known for the Mouse, Northwest Exterminating is growing in the Alabama area to better serve our customers with the care and service they deserve.
NORTHWEST SERVICES
NORPEST GREEN PEST CONTROL
Our exclusive program is designed to keep pests out with botanical & earth-based products.
GREEN TERMITE PROTECTION
Protect your home from termite damage with Sentricon Always Active®.
MOSQUITO REDUCTION
Guaranteed to help prevent mosquito bites & reduce the number of mosquitoes in your yard.
LAWN CARE
Get the healthiest, greenest lawn possible with our year-round lawn care program. Free analysis included!
WILDLIFE SERVICES
Expert removal and exclusion of nuisance animals like squirrels, rodents, raccoons, snakes, bees and more.
GREEN ELITE PLUS
Save on solutions for pests, termites, mosquitoes, fleas & ticks, carpenter bees, and fire ants.
ATTIC INSULATION
Energy-efficient, blown-in attic insulation with the added benefit of pest control.
CRAWLSPACE CARE
Improve the overall health of your home and lower utility bills by enclosing your crawlspace .
ABOUT NORTHWEST
We’re more than just pest control. For us, it’s about the people, our customers and teammates. It boils down to the Northwest Way and creating extraordinary customer experiences for each person in the Northwest family. Watch the video to see us in action or click below to answer the question you’re asking yourself: Who is Northwest?
RECENT NEWS FROM THE MOUSE
Stay up-to-date on industry and company news, home-healthy recommendations, pest prevention tips, and more.
Northwest Exterminating and HomeAid Georgia Distribute Thousands of Essential Baby Items to Families in Need
Families across Georgia will have the essential items they need to provide for the youngest members of their families thanks to the help of Northwest Exterminating teammates and other volunteers from across the state. Nearly a dozen dedicated Northwest teammates...
Extraordinary Experience: Kathryn Smith’s Journey of Growth, Perspective, and Community
Growth isn’t always linear. Sometimes, it comes in unexpected shapes and sizes, through opportunities you never saw coming. For Kathryn Smith, Administrative Operations Manager at Northwest, this has been the most surprising and rewarding part of her journey. Those...
Northwest Teammates Grillin’ Up Gratitude at Shadow Rock Elementary in Lithonia Georgia
Students and teachers at Shadow Rock Elementary School received a special treat when Northwest Exterminating teammates rolled in with the Chillin’ & Grillin’ grill on May 7. Teammates hosted a special Teacher Appreciation and 5th Grade Recognition lunch, serving...
LOCATIONS
We have service centers throughout Georgia, Tennessee, Alabama, Florida and South Carolina.
HOURS
Service Centers: M-F 7:30AM – 5PM
Customer Care: M-F 6:30AM – 5PM