WELCOME TO THE NORTHWEST FAMILY!
Same Services, Same Care, Same Commitment.Now Serving You as Northwest Exterminating.
PROTECTED BY THE MOUSE!
Welcome to the Northwest Exterminating Family! Your S&S team has joined forces with Northwest Exterminating to continue to bring you the care, service, and experience you expect and deserve.
Our extraordinary team will still be here to serve you, now with the Northwest name!
What do you need to do next?
Nothing! Your service, account, pricing, and care will remain consistent. Our goal is for you to experience only benefits to our team joining the Northwest Family. You’ll see the Northwest logo on your statements and see the Mouse around town moving forward. Everything else? It will remain exactly the same for you!
ANSWERING YOUR QUESTIONS
Do I need to do anything to keep my current service?
Will my service or bill change?
Will my service technician change?
We have many customers who enjoy seeing the same familiar faces every service. By joining the Northwest Family, we’ll continue to grow for you, adding more extraordinary teammates to serve you better. The same technicians you’ve come to know and love are still with Northwest and will continue to serve the homes in our community.
Will my account number change?
Yes, with our updated system, most customers will see an Account Number update. You will begin to see this on your statements going forward. Please know that this does not impact your account, services, or billing.
Can I pay my bill online?
Yes! We’re excited about our updated system that will allow you keep a credit card on file for autopayment, pay your bill online, and chat with a teammate online if you ever have a question. To register for an online account, use the information found on your next statement here.
If I have an account with S&S Pest Pac online portal, will I need to create a new account for Northwest?
Yes! To make your experience with Northwest more extraordinary, you will need to create a new online account. Creating an account is easy and can be done quickly, here.
Once there, you can select Register for a new account > Fill in information > Select Register
If issues occur, then reach out to Northwest and we can assist you.
Will you still offer the same services?
Yes! Our extensive list of home services will remain available to you, your family, and your business. You will also have additional services available to you now.
Why are you becoming Northwest Exterminating?
Where are your offices located?
Our local Opelika location:
1406 Fitzpatrick Ave
Opelika, AL 36801
Northwest Exterminating also has 40+ offices serving customers around the Southeast.
What isn't changing?
Who is Northwest Exterminating?
NORTHWEST SERVICES
NORPEST GREEN PEST CONTROL
Our exclusive program is designed to keep pests out with botanical & earth-based products.
GREEN TERMITE PROTECTION
Protect your home from termite damage with Sentricon Always Active®.
MOSQUITO REDUCTION
Guaranteed to help prevent mosquito bites & reduce the number of mosquitoes in your yard.
LAWN CARE
Get the healthiest, greenest lawn possible with our year-round lawn care program. Free analysis included!
WILDLIFE SERVICES
Expert removal and exclusion of nuisance animals like squirrels, rodents, raccoons, snakes, bees and more.
GREEN ELITE PLUS
Save on solutions for pests, termites, mosquitoes, fleas & ticks, carpenter bees, and fire ants.
TAP INSULATION
Energy-efficient, blown-in attic insulation with the added benefit of pest control.
CRAWLSPACE CARE
Improve the overall health of your home and lower utility bills by enclosing your crawlspace .
ABOUT NORTHWEST
We’re more than just pest control. For us, it’s about the people, our customers and teammates. It boils down to the Northwest Way and creating extraordinary customer experiences for each person in the Northwest family. Watch the video to see us in action or click below to answer the question you’re asking yourself: Who is Northwest?
RECENT NEWS FROM THE MOUSE
Stay up-to-date on industry and company news, home-healthy recommendations, pest prevention tips, and more.
3 Types of Cockroaches & How to Prevent Them
It’s never ideal to encounter cockroaches in your home. If you do, it’s best to know what types of cockroaches you're dealing with to help determine the best way to eliminate them. Failing to remove these pests can lead to unpleasant outcomes, like allergies, that can...
Why Am I Seeing Oriental Cockroaches?
Oriental cockroaches are one of the larger species of roaches. Despite their name, they are thought to have originated in Africa. They are also known as waterbugs (because of their habitats) and black beetle cockroaches (because of their appearance). Like any other...
Fall Termite Control – Is it Necessary?
It’s no surprise that termites are still active in the fall. The only factor that changes termite activity in the fall season is their tendency to burrow deeper into the ground. However, if these pests burrow their way into your home, they won't need to dig deeper to...
LOCATIONS
We have service centers throughout Georgia, Tennessee, Alabama, Florida, North Carolina, and South Carolina.
HOURS
Service Centers: M-F 7:30AM - 5:30PM, Sat 9AM - 1PM
Customer Care: M-F 6:30AM - 6:30PM, Sat 9AM - 1PM