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The Northwest Family is ecstatic to announce that Mike Wells, Tennessee Service Professional, has accepted the 2022 Outstanding Service Professional award for the Tennessee Pest Control Association. Mike currently works for the Northwest Hermitage office as a Service Professional and has worked with Northwest for over 7 years.
Mike is an extraordinary asset to the Northwest Family. He’s an active member of the Northwest Good Deed Team, known within his team for supporting others and creating Customer for Life experiences, and has completed the Supervisor in Training leadership program. Mike is also certified and licensed in Wildlife Management, a certification he sought and upkeeps on his own due to his love of animals. Most importantly, Mike is a teammate who everyone can count on and always goes the extra mile! It’s incredible to see his talents and passion recognized by other organizations, as every member of the Northwest Family is inspired by him and his commitment to service.
Mike has previously received the Northwest Teammate of the Year Award three separate times. He was also the runner up to the NPMA (National Pest Management Award) Residential Service Professional of the Year (2022) Award.
Mike accepted the Outstanding Service Professional award amongst his managers and peers, including Regional Manager Blake Harston, Managers Billy Cox and Clinton Ford, and peers George Simpson and Blake Southerland, all Northwest teammates.
Talking to any of Mike’s managers, anyone would quickly realize how extraordinary Mike is, not only to his customers, but also to his teammates and community. We are thankful to have a teammate like Mike and are honored to have how great he is to be recognized by the Tennessee Pest Control Association. Congratulations, Mike!
Northwest Exterminating recently hosted its inaugural Teammate Appreciation Day across its 50+ Service Centers! Each Service Center Manager put together a surprise celebration for their office to honor their teammates in all that they do for each other, for Northwest, and for our communities.
Each manager was responsible for organizing fun activities and food for their team, with some opting for hibachi grill catering, raffle tickets, food trucks, and more! Teammates were also gifted their yearly Northwest t-shirt. While each team gets together regularly throughout the year, dedicating a day and time to truly say thank you was important because Northwest wouldn’t be Northwest without our extraordinary people.
Each manager had a blast spending time with their team and having the opportunity to show their appreciation for all that they’ve done so far in 2022. A small but meaningful way to show gratitude, the entire Northwest Team is looking forward to hosting Teammate Appreciation Day each year for more fun and quality time.
With our mission to create healthier living and working environments, every Northwest team strives to make a difference for their customers through innovative green services and extraordinary care. To ensure this standard of service is achieved, each of our Northwest teams are consistently evaluated by our own internal process. While every team takes great pride in their fieldwork, paperwork, customer service, vehicle, equipment, and personal appearance, it was the Canton team that received the Quality Assurance Team of the Year award after extraordinary quality scores all year.
Our Canton Team is grateful for this honor, as they have made it a priority to create a positive working atmosphere to ensure they honor their customers and teammates. This award is meant to recognize teammates who keep safety, innovation, and service top of mind, and the Canton team certainly embodies this and each of Northwest’s 24 service standards.
Being proud is an understatement when describing how Daniel Frangione, Canton Service Center Supervisor, feels about the team receiving this award. “Our Northwest Service Standards provide a blueprint to being extraordinary. The Canton Team has put in the hard work and dedication to represent the standard of what an extraordinary Team is. I am extremely proud of each one of our team members in the field and in our office for achieving this award. Thank you, Canton Team,” stated Daniel when asked about the award.
The Canton Team displays many qualities that benefit all our Northwest teammates, and they have become a Service Center that we can all look to for inspiration. We are so grateful for the efforts Canton put into place for their customers and teammates!
Our Corporate office is always trying to find a way to show their support for the communities they live and work in daily. They recently took lunch to the Metro Atlanta Fire Fighters Conference for the firefighters that attended the class, as well as the trainers and leaders.
MAFFC is an all-volunteer group of firefighters, instructors, and sponsors dedicated to bringing the best training to each other at almost no cost. They strive to provide a forum for the best possible training in the region. The conference was an 8-hour hands on class that challenged and informed participants in size-up, identification, and mechanical defeat conventional locking devices.
Our local first responders are always a focus for the Northwest team. Each year, we host First Responder Cookouts as a way of showing our gratitude for all that they do, so we were thankful to be involved with the Conference to show that same appreciation. Being involved in the communities is an honor and something that all our teammates enjoy doing. We were grateful for the opportunity to show our appreciation by bringing lunch to this conference, and for the ability to create even a small impact in our community.
Northwest Exterminating’s LaGrange Service Center is grateful to have recently received the 2021 Best of Troup County Award. This honor was received thanks to the votes of Troup County residents, as each year, the LaGrange Daily News asks the community to vote for winners in several categories. This is the second year in a row that our LaGrange service center has won this honor.
While Northwest Exterminating has been creating healthier living and working environments since 1951, we have been serving the LaGrange, GA area for the past 11 years. We have an extraordinary team dedicated to creating extraordinary experiences and Customers for Life throughout Troup County and beyond. The LaGrange team also actively works to create extraordinary experiences within their community through local resource and time donations to organizations like Sleep in Heavenly Peace and Twin Cedars.
Our LaGrange Service Center and the entire Northwest Family is grateful to not only be considered for this award again but to have been chosen by the community we have the honor to live and work in for the second year. Thanks for trusting the Mouse, Troup County.
By being in the people business, Northwest is always looking for ways to honor our customers. We put them first by honoring their time, health, investment, and most importantly, trust in us. Our Canton office recently demonstrated this when a teammate noticed a customer’s gutters; he brought what he noticed back to the office, getting everyone together to go out and clear this customer’s gutters as a team.
One of our customers had an issue with ants that our teammate Chad G. was helping treat. Chad noticed that the gutters were starting to overflow, and when he brought it to the customer’s attention, he learned that there was no one to help him keep up this part of his home. Since this customer is wheelchair bound, Chad saw this as an opportunity to show our customer how much we care about him. Shortly after, our team scheduled a time frame during the day for our group of Managers, Administration, and Service Professionals to go out and help.
All of our Canton team was happy to go out to support our customer. While this may seem like a small act of kindness, we were able to give this customer an extraordinary experience while giving back to them in a way that created an overall healthier living environment, always our mission for any home. We’re thankful for teammates like Chad and our Canton office, who, while it’s not part of their “job,” continue to keep their eyes open to serve the customer in a way that keeps them first!
With a variety of teammates comes a variety of interests to help support our communities and make a difference. Our Corporate team saw a need, and recently came together to gather donation supplies for the Ahimsa House. They were able to collect different supplies and pet food to be dropped off for those being sheltered.
Ahimsa House is Georgia’s first and only organization that is dedicated to helping human and animal victims of domestic violence reach safety together. Their services are available anywhere in Georgia and all services are completely free of charge. They have provided over 118,880 nights of safe, confidential shelter for pets in need.
A Northwest teammate was able to drop off the collected items, with the organization mentioning the donation would be used that day with two animals joining them. We were so grateful to be able to support this initiative in even a small way and to our Corporate team for continuing to look for ways to make a difference.
If you would like to get involved with the Ahimsa House, click here to see how you can help them.
Our Canton office is always looking to make a difference within their local community, and with a heart for our pets, the team came together to support the Georgia Animal Project. The Canton team collected hygiene products and towels to donate to the local non-profit.
The Georgia Animal Project is a non-profit organization dedicated to ending companion animal overpopulation by providing high quality-low cost spay and neuter services for dogs and cats throughout North Georgia. Their mission is to reduce animal suffering and shelter euthanasia by confronting companion-animal overpopulation through effective education programs and by offering high quality, low-cost spay and neuter directly to the public at cost.
Our local community shares their homes and businesses with their furry loved ones, and the Canton team sees how important it is to care for animals. We appreciated seeing the entire team come together to support the donations. A teammate personally delivered them to Georgia Animal Project one Saturday.
Thank you to our Canton team for finding opportunities to serve where you have a passion. If you would like to learn about the Georgia Animal Project and how you can help, please visit their website.
The Good Deed Team has been active with ESL Programs across many of the states that we serve for years, with one of our largest projects including the Bilingual Family Literacy Program. Teaming up with Pelham City Schools, the Good Deed Team supported their Pelham in the Park event, where families could meet the teachers, grab a meal, and learn about summer learning opportunities.
The Pelham City Schools were in the area hit by the devasting Alabama tornadoes in April. The Good Deed Team brought household door prizes to give away, hotdogs and hamburgers for the families attending, plus food bags that included coloring pages for the children. The event was meant to bring the families and children together in a fun way that also allowed them to restock on items they may have had to go without due to the weather circumstances.
The teammates enjoyed getting to serve this community who has dealt with so much in the last few months. The kids seemed excited to receive the resource bags and learn more about the ESL summer learning opportunities available. The team hopes to continue working alongside the City Schools and was grateful to be part of this event.