Northwest truly has some extraordinary teammates! Often times, we do not feel like we are recognizing them enough for all they do for their customers, their teammates, and Northwest. Each month, a teammate is chosen as the “Customer for Life” recipient by the reviews they receive, the feedback their managers and teammates have, and the extraordinary care they have given to their customers. Here are two teammates who have recently been awarded the “Customer for Life” Award and are extraordinary examples of living The Northwest Way!
Devon C. – Devon is a Service Professional from our Buford Service Center. When we asked how his teammates would describe him, they said, “Devon’s a self-starter, he is 100% about his customers, and he is dedicated!” Devon’s a well-known teammate by most at Northwest because he fills up a room with energy and truly puts his Customers First every day. He’s known for having customers who call him directly and have customers who treat him like family; we have even heard he has been invited to a wedding! Devon is one of a kind, and we are so glad to have him be a part of the Northwest Family and show us what it means to put Customers First.
Jessie C. – Jessie is a Service Professional from our Lanier Service Center. He is the kind of guy known for never cutting corners and getting the job done right! When we asked his teammates to describe him, they said, “Jessie is friendly, engaging, and always thorough! We’ve heard several customers praise Jesse because of his customer service and how much he cares.” Jessie cares for each of his customers and genuinely listens to any concerns so that he can better help the home and the family. Jessie is a teammate that everyone enjoys working with. The Northwest Family is grateful to have a teammate who shows us what it means to Do What Is Right daily.
Without the people who make up the Northwest Family, Northwest wouldn’t be Northwest. We are so thankful to have the teammates we do, that continue to move us forward and put our customers first!
If you have an extraordinary teammate story you would like to share with Northwest, please reach out to us.
The second generation of Northwest’s Phillips family leadership, Steve Phillips, was invited to speak with Al Simon about who and what Northwest Exterminating is all about as a company and team. Steve took the time to talk about Northwest’s history, our green service offerings, the Northwest Good Deed Team, and more during the segment.
Al Simon and Steve Phillips have been friends for many years, and Al is a trusted sales and leadership source, especially in the Metro-Atlanta area. Simon’s show, Simon Says Let’s Talk Business, is hosted on Gwinnett Business Radio X. On the show, Steve also answered questions about how Northwest serves our customers and competing with yourself to be the company that your customers deserve. “We’re always thinking green, always trying to change and innovate, and we try to do what is best for our customer,” said Steve Phillips, Northwest Exterminating Brand Ambassador. “We started focusing on green pest control about 18 years ago; we were the first to come out… we use the products that mother nature gives us.”
The Northwest team is grateful to have an Ambassador like Steve who truly believes and lives by the Northwest Way and sets the example to be a team that doesn’t cut short on what we need to do for our customers. Hear more of the interview with Steve Phillips here, and learn more about Northwest Exterminating and our services here.
Garry Adams, Director of Realtor Relations at Northwest Exterminating, was named the new president of the Georgia Pest Control Association (GPCA). He previously served as the GPCA’s Vice President where he worked with GPCA Regional Directors to promote activities and engagement among members. As the Vice President, Garry also volunteered on committees and offered his assistance wherever he was needed.
At Northwest, Garry is the Director of Realtor Relations where he oversees a capable team that reaches out and forms partnerships with real estate agents across existing and new markets in Georgia, Alabama, South Carolina, and Tennessee. Garry is an essential teammate for numerous strategic teams and committees at Northwest; he is always committed to progressing Northwest further.
Away from work, Garry’s passions are his wife, Nancy, children, and grandchildren. He enjoys restoring and driving antique muscle cars in his spare time.
Northwest is proud to support Garry, and we congratulate Garry as the new GPCA President.
For more information about the GPCA, visit gpca.org.
On Saturday, June 15th, our LaGrange teammates came together to lend a hand to the LaGrange chapter of Sleep in Heavenly Peace and assist in the construction of 80 bunk beds.
Sleep in Heavenly Peace is a non-profit that builds and delivers beds to children in need. By noticing the generosity in other charities when it came to donations of clothing, toys, and food, the founders of Sleep in Heavenly Peace saw there was a gap to fill in respect to donated beds and bedding. Their belief is “No kid sleeps on the floor in our town.” This past Saturday was the first National Bunks Across America Build Day, and 120 Sleep in Heavenly chapters took part in this historic day of giving back.
This was the 2nd year volunteering for the LaGrange team with Sleep in Heavenly Peace. Over 200 volunteers came out to participate on Saturday, exceeding the expected 125. This became a community-wide effort, where local businesses, churches, and teams donated their time for this amazing cause. Everyone from children as young as 4 to adults had a part in making this special event a success.
For more on information on Sleep in Heavenly Peace and how you can get involved, visit their website.
Our Northwest teammates are constantly on the lookout for ways to go the extra mile and create extraordinary experiences wherever they go! Here area few examples of the Northwest Way at work!
A message written about Canton teammate Dan:
“Dan is our Northwest Pest Professional, and we have been very happy with the service Dan has continued to provide. We wanted to bring your attention to a specific issue that Dan brought to our attention which, thanks to Dan, we have been able to resolve. In January, Dan was in our basement and called out a problem with our radon system. Dan told us that air was leaking around the piping of the system. We immediately contacted our Warranty Department and Atlanta Radon to have a radon test done. The radon was over the FDA acceptable limits! It has taken us several months to fully resolve the issue, but we are happy that our radon levels are now well below the 4.0 acceptable limit. We had no idea there was a problem as the vacuum gauge was showing a steady reading of 3.5. As you know, radon is a health hazard and carcinogen. If not for Dan bringing this to our attention, we could have had a serious problem as we were totally unaware of the leaking and higher radon levels. We appreciate Dan and Northwest,and we wanted to commend him for his outstanding service.”
While Columbus teammates Jamie and Will were at a customer’s home, they assisted him in helping him move trees in his yard that had fallen over during Hurricane Michael. After they finished their inspection, they rolled up their sleeves and cut the trees at the trunk. Jamie and Will hooked chains to the trees and the truck and made quick work out of removing them.
Our Stockbridge teammates Jeannine, Kenneth, and James went to visit Lithonia Head Start to read books to the special needs Pre-K students. The Stockbridge team has been collecting books for this class since November 2018, and they were very excited to get to share them with the class.
Lawrenceville teammates Drew and John went out to an elderly customers home to help cut back vegetation.
Customers first. Be humble. Do what is right. Be extraordinary. Move forward. These Northwest Ways are at the core of everything we do here at Northwest. Every year, there are teammates that go beyond extraordinary in every way, and we enjoy celebrating them and their success. These teammates rose to the occasion throughout the year, whether internally within their department or externally with their Northwest customers. And this is why their teams have selected them as the Northwest Teammate of the Year! Congratulations to all the winners, and we appreciate all the extraordinary experiences you have created!
Click here to see the list of our 2018 Teammates of the Year.