Sep 20, 2019 | Company News, Good Deed Team
The Northwest Newnan teammates spent this past Saturday boxing food to be distributed to members of the community at Bridging the Gap.
Bridging the Gap is a non-profit organization based in Coweta County in Georgia. Their mission is to provide assistance to those in need in the community. They aim to do this by leading with food, serving with compassion, and restoring through ministry. This summer, Bridging the Gap was able to serve 383 hot meals and collect 31,412 pounds of food.
Our Newnan teammates participated in a weekly event hosted by Bridging the Gap. Every Saturday from 8-11AM, a drive-up food bank is set up where families can fill out a form to request items they may need for the week.
“It’s really something special when you have a group of people get together to serve the community,” said Brittany, Newnan’s Good Deed Ambassador. “The team enjoyed volunteering together and working with an organization that helps the people in our community.”
This is event is a direct reflection of the mission of the Northwest Good Deed Team; looking into the community in which we serve and recognizing a need. Northwest is grateful to have teammates that take a normal Saturday and turn it into a day of giving, compassion, and coming together. If you’re interested in volunteering with Bridging the Gap, you can find more information here.
Aug 29, 2019 | Company News, Teammate Celebration
Northwest truly has some extraordinary teammates! Often times, we do not feel like we are recognizing them enough for all they do for their customers, their teammates, and Northwest. Each month, a teammate is chosen as the “Customer for Life” recipient by the reviews they receive, the feedback their managers and teammates have, and the extraordinary care they have given to their customers. Here are two teammates who have recently been awarded the “Customer for Life” Award and are extraordinary examples of living The Northwest Way!
Devon C. – Devon is a Service Professional from our Buford Service Center. When we asked how his teammates would describe him, they said, “Devon’s a self-starter, he is 100% about his customers, and he is dedicated!” Devon’s a well-known teammate by most at Northwest because he fills up a room with energy and truly puts his Customers First every day. He’s known for having customers who call him directly and have customers who treat him like family; we have even heard he has been invited to a wedding! Devon is one of a kind, and we are so glad to have him be a part of the Northwest Family and show us what it means to put Customers First.
Jessie C. – Jessie is a Service Professional from our Lanier Service Center. He is the kind of guy known for never cutting corners and getting the job done right! When we asked his teammates to describe him, they said, “Jessie is friendly, engaging, and always thorough! We’ve heard several customers praise Jesse because of his customer service and how much he cares.” Jessie cares for each of his customers and genuinely listens to any concerns so that he can better help the home and the family. Jessie is a teammate that everyone enjoys working with. The Northwest Family is grateful to have a teammate who shows us what it means to Do What Is Right daily.
Without the people who make up the Northwest Family, Northwest wouldn’t be Northwest. We are so thankful to have the teammates we do, that continue to move us forward and put our customers first!
If you have an extraordinary teammate story you would like to share with Northwest, please reach out to us.
Aug 16, 2019 | Company News, Teammate Celebration
The second generation of Northwest’s Phillips family leadership, Steve Phillips, was invited to speak with Al Simon about who and what Northwest Exterminating is all about as a company and team. Steve took the time to talk about Northwest’s history, our green service offerings, the Northwest Good Deed Team, and more during the segment.
Al Simon and Steve Phillips have been friends for many years, and Al is a trusted sales and leadership source, especially in the Metro-Atlanta area. Simon’s show, Simon Says Let’s Talk Business, is hosted on Gwinnett Business Radio X. On the show, Steve also answered questions about how Northwest serves our customers and competing with yourself to be the company that your customers deserve. “We’re always thinking green, always trying to change and innovate, and we try to do what is best for our customer,” said Steve Phillips, Northwest Exterminating Brand Ambassador. “We started focusing on green pest control about 18 years ago; we were the first to come out… we use the products that mother nature gives us.”
The Northwest team is grateful to have an Ambassador like Steve who truly believes and lives by the Northwest Way and sets the example to be a team that doesn’t cut short on what we need to do for our customers. Hear more of the interview with Steve Phillips here, and learn more about Northwest Exterminating and our services here.
Jul 3, 2019 | Company News
Barnes Exterminating, a division of Northwest, received the 2019 Best Pest Control award for the Macon, GA area. This honor was received thanks to the votes of the Macon residents, as each year, The Macon Telegraph asks the community to choose the winners in their Best of the Best Awards. This is the third consecutive year that Barnes has won this honor and the fourth time overall.
“We can’t believe it, and we are grateful to be chosen for the third year in a row,” said Huey Hood, Barnes Service Center Manager. “Each teammate has mentioned how excited they are about the award. We hope to continue to create ‘Customers for Life’ and to create extraordinary experiences for our Macon community!”
Barnes Exterminating has been serving the Macon, GA area for over 30 years and joined the Northwest Exterminating team in 2018 to continue to grow and best serve the community. Barnes always aims to create extraordinary experiences with every customer in the Barnes Family, and we are appreciative to the Macon community for continuing to choose us for all their pest control needs!
Jul 3, 2019 | Company News, Good Deed Team
Macon
On April 24th, Macon teammates held their First Responders Appreciation Cookout. With over 140 people attending, teammates were humbled by the stories shared by the first responders in attendance.
Carrollton
On May 8th, Carrollton teammates had the pleasure of hosting at East Carrollton Parks & Recreation. After sitting down to lunch and getting a chance to know one another, some of the firefighters in attendance gave Northwest Teammates a tour of the trucks, equipment, and fire house!
LaGrange
The LaGrange First Responders Appreciation cookout was held at the George Harris Baseball Complex on May 28th. The responders that had been on call over Memorial Day Weekend were extremely appreciative for the chance to have some much needed down time and good food.
Tucker
This was the 2ndyear the Tucker teammates visited their neighboring Fire Station to show thanks for all that they do. Northwest teammates had a chance to get to know more about the first responders in that area and even share a little bit of what we do at Northwest.
Savannah
For the 2ndyear, the Savannah team partnered with local business to host their First Responders’ Appreciation Cookout. Co-hosted with Savannah Harley-Davidson and Firehouse Subs, the event attracted first responders throughout the region!
Laurens
This year we returned to visit our favorite four-legged officer on the force, Kai! Our team was able to present Officer Sherfield and Kai with a brand-new bulletproof vest. Also, in attendance was South Carolina House District 14 Representative, Stewart Jones, who joined the Piedmont teammates in thanking all the men and women who dedicate themselves to keeping the community safe.
Lanier
With over 100 people in attendance, the Lanier teammates made this year’s appreciation cookout one to remember. The team sat down for good food and fellowship, taking time to thank the first responders in attendance for all they do.
Stockbridge
The Stockbridge team went above and beyond with their appreciation cookout. In addition to serving those in attendance by way of a Northwest teammate assembly line, they packed boxes to take to those that could not attend the appreciation event.
Marietta
On August 18th, our Marietta, Corporate, Customer Care, and Wildlife North offices came together to give back to those who protect the community day in and day out. Not only were our teammates able to express their gratitude to the first responders in attendance but they were also able to share more about what Northwest and Good Deeds is all about.
Canton
Canton teammates had the pleasure of serving over 75 firefighters during their August 23rd event! They were able to meet some new firefighter recruits that were attending a training class and speak with them about their experiences.
Buford
The Buford first responder event hosted more than 75 local firefighters, EMS, and police officers. Buford teammates were happy to connect to the first responders in the area and give thanks for all they do for the community.
Columbus
Over 300 first responders turned out for the Columbus appreciation event! In addition to serving all those in attendance, Columbus teammates packed food up and took it to deputies at the local jail that could not make it to the event.
Smyrna
150 first responders were in attendance at our Smyrna appreciation event! The great weather paired well with the event, making it a great day filled with fellowship and gratitude for all those who work to make our community safer every day.
Jun 27, 2019 | Company News, Teammate Celebration
Garry Adams, Director of Realtor Relations at Northwest Exterminating, was named the new president of the Georgia Pest Control Association (GPCA). He previously served as the GPCA’s Vice President where he worked with GPCA Regional Directors to promote activities and engagement among members. As the Vice President, Garry also volunteered on committees and offered his assistance wherever he was needed.
At Northwest, Garry is the Director of Realtor Relations where he oversees a capable team that reaches out and forms partnerships with real estate agents across existing and new markets in Georgia, Alabama, South Carolina, and Tennessee. Garry is an essential teammate for numerous strategic teams and committees at Northwest; he is always committed to progressing Northwest further.
Away from work, Garry’s passions are his wife, Nancy, children, and grandchildren. He enjoys restoring and driving antique muscle cars in his spare time.
Northwest is proud to support Garry, and we congratulate Garry as the new GPCA President.
For more information about the GPCA, visit gpca.org.
Jun 24, 2019 | Company News, Good Deed Team, Teammate Celebration
On Saturday, June 15th, our LaGrange teammates came together to lend a hand to the LaGrange chapter of Sleep in Heavenly Peace and assist in the construction of 80 bunk beds.
Sleep in Heavenly Peace is a non-profit that builds and delivers beds to children in need. By noticing the generosity in other charities when it came to donations of clothing, toys, and food, the founders of Sleep in Heavenly Peace saw there was a gap to fill in respect to donated beds and bedding. Their belief is “No kid sleeps on the floor in our town.” This past Saturday was the first National Bunks Across America Build Day, and 120 Sleep in Heavenly chapters took part in this historic day of giving back.
This was the 2nd year volunteering for the LaGrange team with Sleep in Heavenly Peace. Over 200 volunteers came out to participate on Saturday, exceeding the expected 125. This became a community-wide effort, where local businesses, churches, and teams donated their time for this amazing cause. Everyone from children as young as 4 to adults had a part in making this special event a success.
For more on information on Sleep in Heavenly Peace and how you can get involved, visit their website.
May 3, 2019 | Company News
Sawyer Exterminating, Inc. of Burlington, NC has joined the Northwest Exterminating Family. Started in 1947, Sawyer has a long-standing reputation in North Carolina for excellent customer service, honesty, and family. This acquisition will allow Northwest to expand its footprint into the North Carolina area and will allow Sawyer Exterminating to continue to grow and serve the community.
Northwest has grown to include over 25 service centers, offering numerous services, across 4 states in their 68-year history. The Northwest mission is to create extraordinary experiences for customers through green services. The addition of Sawyer Exterminating will be the first segue into the North Carolina market for Northwest. With Sawyer part of the team, Northwest hopes to expand more eco- and family-friendly services to customers in the area.
“We are excited to welcome the Sawyer team into the Northwest family. Their dedication to service and honesty is something that Northwest also strives for with each customer!” said Stanford Phillips, Co-President of Northwest. “We are grateful Sawyer Exterminating has chosen to trust Northwest to move forward and grow within the community.”
Sawyer Exterminating will maintain its name, team, and business as usual, as the teammates will continue to serve the Burlington, NC area with extraordinary experiences.
Apr 11, 2019 | Company News, Teammate Celebration
Customers first. Be humble. Do what is right. Be extraordinary. Move forward. These Northwest Ways are at the core of everything we do here at Northwest. Every year, there are teammates that go beyond extraordinary in every way, and we enjoy celebrating them and their success. These teammates rose to the occasion throughout the year, whether internally within their department or externally with their Northwest customers. And this is why their teams have selected them as the Northwest Teammate of the Year! Congratulations to all the winners, and we appreciate all the extraordinary experiences you have created!
Click here to see the list of our 2018 Teammates of the Year.
