Back-to-Back Quality Assurance Team of the Year: Cullman, AL

Cullman has been named the Quality Assurance (QA) Team of the Year for both 2024 and 2025. The repeat recognition reflects a commitment to quality service in every customer interaction and inspection.

Last year, Cullman’s QA inspections averaged over 99%. Our Learning & Technical Services (LTS) team names the QA Team of the Year based on the highest averaging score of two annual QA inspections visits. Cullman has achieved the highest inspection average in the Northwest Family of Brands for two consecutive years.

When asked how the team continues to set the standard, James Nelson, Region 1 Manager, pointed to Cullman’s strong leadership.

“There is a high expectation of excellence with our management team in Cullman,” said James. “It’s relayed to the team. Communication is a strong suit for this team. They are organized and prepared for each month before it gets here.”

Because the team acts with clear intent and preparation, teammates consistently perform at high levels. The discipline is apparent through dependable service, an aligned team, and detailed communication that customers can rely on. One 10/10 NPS review for Nicholas Nunnelley reflects the team’s standard of communication and reliability.

“The communication is great! Always letting us know when they will be doing our service with a follow up text from the technician with approximate time of arrival.”

Another 10/10 review for Brad Owens highlights the team’s consistent service and level of care.

“Brad our technician is very knowledgeable and caring. Love green option for pest control.”

Cullman’s 99% QA score and 98 NPS rating reflects careful planning and teammates who are fully committed to serving customers well. By listening closely and responding with precision and care, the team continues building trust with homeowners across neighborhoods.

Cullman’s commitment is another example of us honoring our customers by delivering our vision every time, at every service.