Celebrating Leadership: Ana Nedio & Erica Tucker Honored with 2026 NPMA Impact Award

Northwest teammates Ana Nedio, Broward, FL Office Manager, and Erica Tucker, Region 1 Regional Administrative Leader, have been named recipients of the 2026 NPMA Impact Award for Women in Pest Management, a recognition that celebrates their leadership, dedication, and commitment to putting people first.

Both teammates were nominated because of how they not only embody our Service Standards to their teammates but also to their customers and communities.

Ana Nedio: Leading Through Listening and Care

Ana Nedio is widely known for her ability to mentor, coach, and genuinely connect with others. Ana creates an environment where teammates feel comfortable bringing both professional challenges and personal concerns to the table. She offers guidance, encouragement, and support. Whether it means staying late or stepping out of the office to help someone through a difficult moment, Ana consistently shows up for her team.Her strength in active listening extends beyond teammates to customers as well. When a frustrated customer considered canceling their contract due to a service issue, Ana saw this as a golden opportunity to turn the situation around by constantly communicating with the customer. The customer was grateful for Ana’s involvement and walked away feeling heard and valued—ultimately deciding to continue their service with Northwest.

Ana’s leadership also shines in the way she approaches her weekly team meetings. Ana creates a space where teammates feel comfortable asking questions and sharing ideas. Her meetings also serve as a pulse check on the team, giving her insight into how teammates are doing both professionally and personally. She is intentional about making sure every teammate leaves with clarity, confidence, and the tools they need to succeed.

Ana’s leadership is a reflection of Northwest’s Service Standard #6 Genuinely Listen. Her dedication to being a pillar of support is a great example of what it means to create meaningful connections that make a difference and ensure customers and teammates feel valued.

Erica Tucker: Bringing People Together with Purpose

Erica Tucker has a gift for bringing people together and creating a sense of belonging across her region. Known for her thoughtful leadership style, she goes beyond traditional management by fostering connection and collaboration among teammates.

Her quarterly manager meetings in Region 1 are anything but ordinary. Erica blends creativity and fun with purposeful discussion, creating an environment where teammates feel energized, valued, and inspired. It’s not just about goals and growth numbers; it’s about building relationships and recognizing the people behind the work. She makes it a priority to visit each service center in her region every month. Her presence has a profound impact on her team. During her visits she’s available to any teammate who wants to talk to her. Whether celebrating successes or working through challenges, Erica ensures every teammate knows they have someone in their corner.

Behind the scenes, Erica’s impact is just as meaningful. One of her greatest strengths is her ability to track and analyze key data points that help teams grow and support one another more effectively. She has developed systems to track sales cross-promotion, office administrative performance, and community outreach—bringing clarity and structure that allows teams to scale with intention.

Erica’s leadership is a reflection of Northwest’s Service Standard #18 Make it better. Her dedication to improving the internal and external experiences we create by bringing people together and striving to be better helps strengthen Northwest’s culture.

Ana and Erica’s recognition as 2026 NPMA Impact Award recipients is a testament to the power of putting people first. Their stories remind us that leadership isn’t just about the titles we hold, but the intentionality we bring to every conversation and the systems we build to support one another. As we celebrate their incredible achievements, let’s all take a page from their book: lean into active listening, lead with genuine care, and always look for ways to make our teammates and customers feel truly valued.

Please join us in congratulating Ana and Erica for setting the standard and showing us all what it means to lead with purpose.