Mar 4, 2026 | Company News
Earning an award takes hard work. Earning it twice takes something deeper – a culture built on consistency, pride, and a genuine commitment to extraordinary service.
The Cullman Service Center has been named Quality Assurance Team of the Year for the second time, and their 2025 results make it clear this recognition is no coincidence. With a QA average exceeding 99 percent and an NPS score of 98, the Cullman team has set a standard that speaks for itself.
Leadership That Sets the Tone
Every high-performing team has a foundation, and at Cullman, that foundation is leadership.
Service Center Manager Zac, Office Manager Chasity, and Supervisor Josh Bell operate as a unified leadership team – one defined by clarity, consistency, and shared high expectations. There is no ambiguity about what extraordinary looks like here. Standards are clearly communicated, accountability is consistent, and the focus never strays from one priority: being extraordinary for the customer at every service appointment.
When leadership is aligned and purposeful, that energy flows throughout the entire team. At Cullman, it does.
Preparation as a Competitive Advantage
A 99 percent QA average does not emerge from good intentions alone. It is the result of deliberate preparation and disciplined execution.
The Cullman team plans each month before it begins. That proactive approach keeps everyone organized, aligned, and ready to perform at a high level regardless of what the day brings. Communication is one of their greatest strengths – teammates stay connected, expectations are reinforced, and nothing important falls through the cracks.
This kind of preparation creates consistency. And consistency, sustained over time, is what separates teams that occasionally perform well from teams that reliably excel.
A Culture Built on Pride
The Cullman team brings something you can’t measure on a checklist: a true sense of pride in their craft and in what Northwest stands for.
As Service Center Manager Zachery Freeman puts it, “This award is all about our teammates. They take great pride in doing all the little things right. They go above and beyond what is asked of them. I am thankful to just be a small part of such an amazing team.”
For Cullman, every service appointment is more than a task; it’s a chance to embody a brand built on trust, defined by quality, and grounded in service. That perspective influences how they care for customers, support one another, and tackle every challenge along the way.
A 98 NPS score sums it up best. Customers don’t just trust the Cullman team—they root for them.
Investing in People, Not Just Performance
What elevates this accomplishment beyond a single year of strong results is the long-term investment the Cullman team makes in its people.
Leadership development is not an afterthought here—it is a priority. Teammates are coached, supported, and given real opportunities to grow within the organization. The goal is not only to maintain a high-performing team today, but to build the leaders who will carry that standard forward.
That commitment to development, rooted in humility and a genuine desire to serve well, is why this team will continue to produce results—and promote leaders—long into the future.
A Servant’s Heart at the Core
If one value defines the Cullman Service Center, it’s Service Standard #11: Servant’s Heart.
As Regional Manager James Nelson shares, “The Cullman team lives out what it means to have a servant’s heart. They put others first, and you can see it in the way they approach every call and care for each other. That spirit defines their success and inspires everyone around them.”
Serving with intention. Leading with strength. Caring deeply for customers and teammates alike. For the Cullman team, these aren’t just words—they’re actions. Every service call, every interaction, every day.
A Standard Worth Celebrating
Earning the Quality Assurance Team of the Year is an achievement. Earning it twice is proof of something lasting – a culture that does not rely on short-term motivation, but on deeply held values and a shared belief that being extraordinary is the expectation, not the exception.
Congratulations to the entire Cullman Service Center team. Your leadership, effort, and commitment to the extraordinary continue to raise the bar for what is possible.
Feb 23, 2026 | Community News, Company News, Good Deed Team
Teammates from both Northwest Exterminating and Bug House Pest Control came together to prove that a little friendly competition, and a whole lot of care, can go a long way in making a difference.
A 30-day competition between the two teams raised a total of almost 2,300 non-perishable food items. Bug House ultimately claimed the victory with 1,237 cans of food collected and donated, slightly edging out Northwest’s impressive 1,029. What’s the prize for the winning team you ask? An ice cream party hosted by the other team. But when you ask both teams, they’ve shared the same answer – the opportunity to give back and help the families who live in the communities where they each live and work is the real victory.
The food collection was donated to The Grace House Community Food Bank in Fort Valley, GA.
The idea was sparked by Katie Hall, Northwest’s Macon Office Manager, and Ryan Reeves, Bug House’s Macon Service Professional,
and the effort is deeply personal, “The community has supported me and my family in so many ways, and this food drive is my chance to pay that kindness forward and help others the way they’ve helped me,” said Ryan.
For Katie, giving back isn’t just about donating food; it’s about passing on the value of service and compassion to the next generation. “It’s a way to teach my son how to be a helper, and how to make a positive impact on our community,” said Katie. “It’s about leaving something better than how you found it.”
Having the opportunity for both teams to come together to support the community they love is what our culture is all about. As we grow, we’re granted even more opportunity to give back and make a difference for the people, organizations, and communities around us, and what a gift that is.
This friendly food drive competition is just one example of how teammates live out our culture of working together, uplifting our communities, and spreading kindness. How are you coming together this year to make a difference?
Feb 5, 2026 | Company News
Diana Adams, executive assistant to the co-presidents, has been named a Rollins Inclusion Champion Award recipient for her dedication to creating a workplace rooted in inclusion, recognition, and belonging. Diana’s recognition is also a powerful reflection of what it means to live the Northwest Way each and every day.
Each year, members of the Workplace Inclusion Advisory Council select one Inclusion Champion from their respective divisions or brands. Randy Wilhite, vice president of business development and a member of the council nominated Diana for this esteemed internal honor. Randy shared that her servant-hearted leadership and unwavering commitment to others made her a standout candidate. “Diana volunteers at multiple events, many times serving after office hours, and her dedication to making teammates with different interests feel welcomed and valued set her apart,” said Wilhite.
While Diana was genuinely surprised by the recognition, those who work alongside her at Northwest Exterminating’s Team Support Center were not. Diana has a natural way of making people feel seen and appreciated. You can often tell when someone has crossed paths with her; she leaves smiles in her wake. Whether she’s stopping by to say hello, checking in on a teammate’s weekend, or taking the time to truly listen, her genuine care for others is unmistakable. She’s even known to pop into a room just to share a joke and whether it’s good or delightfully bad, it’s guaranteed to brighten the day. “We are so grateful for all Diana does for us in front and behind the scenes! She has a customers first mindset and truly cares for everyone around her.” said Jeff Dunn, co-president of Northwest Exterminating. “We are fortunate to have someone who genuinely starts and ends her day asking how she can make a difference for the people around her. She deserves this recognition and more.”
Diana’s upbeat attitude is the epitome of starting each day with intentional optimism and finding the extraordinary in every situation. Diana helps create a culture where teammates feel like family. She exemplifies Northwest values through her everyday actions that make a meaningful and lasting impact.
The Workplace Inclusion Program is organized around three pillars of the Rollins Way of inclusion-centered behaviors that reflect excellence, empathy, and teamwork. The Inclusion Champion Award recognizes individuals who demonstrate heroic impact, essential togetherness, and a commitment to being remarkable, values that closely align with the Northwest Way of doing what is right, being humble and being extraordinary.
Congratulations to Diana Adams on this well-deserved honor. Her actions remind us that inclusion isn’t just a value; it’s something we live out every day through how we show up for one another.
Jan 26, 2026 | Good Deed Team
Teammates from across more than 50 offices within Northwest Exterminating’s Family of Brands donated more than 5,000 toys to the 2025 Toys for Tots campaign. After over a decade of partnering with the Marine Corps on this initiative, teammates look forward to the opportunity to spread joy and holiday cheer to as many children as possible in support of the yearly campaign.
Throughout November and December, local offices opened their doors to the community, inviting customers, partners, and neighbors to join them in bringing smiles by donating gifts for local families. Acting as local drop sites for the Marine Corps Toys for Tots campaign, teams were able to donate new toys and bikes.
As donations poured in, teams worked together to organize and coordinate multiple deliveries to nearby Toys for Tots distribution warehouses ensuring that the toys collected locally would stay within the communities.
“The holidays can be incredibly difficult for some families, and knowing that our teammates, customers and community partners helped bring joy to children who may have otherwise gone without is truly moving,” said Randy Wilhite, vice president of business development at Northwest Exterminating. “We are deeply grateful to everyone who opened their hearts to help make the holidays a little brighter for children across our communities.”
Over the past ten years, the Toys for Tots campaign has become a cherished tradition across the Northwest Family of Brands. It’s an opportunity that teammates look forward to each year, not just to give, but to serve together and make a lasting difference.
Living the Northwest Way means serving others and stepping up when there’s a need. We are grateful for the opportunity to continue to partner with such an incredible organization, and we look forward to working together with the Toys for Tots campaign in 2026.
Jan 23, 2026 | Good Deed Team
Nearly a dozen Northwest teammates helped families served by Atlanta Inner-City Ministry (AIM) celebrate the holidays during its annual Holiday Party.
Teammates rolled up their sleeves and put their culinary skills to the test by cooking and serving “Breakfast for Dinner” to approximately 50 children and their families. The menu featured scrambled eggs, bacon, sausage, waffles, fresh fruit, and a variety of drinks. In addition to cooking and serving, teammates also took on another important role: manning the cookie-decorating station, where fun and creativity were in full supply.
The fun didn’t stop there. Families enjoyed singing Christmas carols and capturing special moments with Santa. At the end of the evening, each child went home with a winter coat helping ensure they stayed warm throughout the season.
While the night was memorable for the families being served, it was just as meaningful for the teammates who volunteered their time.
“It is a genuine joy for our team to come together each year to prepare and serve breakfast for the children and families. There are always moments of laughter, especially when cooking what feels like endless amounts of bacon, but the real reward is seeing the smiles and warmth shared throughout the evening,” said Kristen Milligan, Good Deed Team Co-Director.
The Good Deed Team has proudly partnered with AIM for the past ten years, supporting children and families in the Lakewood Community. AIM is dedicated to uplifting the community by providing resources, encouragement, and opportunities that help families thrive.
Events like AIM’s Holiday Party reflect the Northwest Way in action: working together, giving back, and showing genuine care for the people and communities, we serve. We are grateful for the opportunity to continue to support such an incredible organization.
For more information on AIM or learn how you can support their mission, visit https://www.aimatlanta.org/.
