May 8, 2026 | Teammate Celebration
Northwest teammates Ana Nedio, Broward, FL Office Manager, and Erica Tucker, Region 1 Regional Administrative Leader, have been named recipients of the 2026 NPMA Impact Award for Women in Pest Management, a recognition that celebrates their leadership, dedication, and commitment to putting people first.
Both teammates were nominated because of how they not only embody our Service Standards to their teammates but also to their customers and communities.
Ana Nedio: Leading Through Listening and Care
Ana Nedio is widely known for her ability to mentor, coach, and genuinely connect with others. Ana creates an environment where teammates feel comfortable bringing both professional challenges and personal concerns to the table. She offers guidance, encouragement, and support. Whether it means staying late or stepping out of the office to help someone through a difficult moment, Ana consistently shows up for her team.Her strength in active listening extends beyond teammates to customers as well. When a frustrated customer considered canceling their contract due to a service issue, Ana saw this as a golden opportunity to turn the situation around by constantly communicating with the customer. The customer was grateful for Ana’s involvement and walked away feeling heard and valued—ultimately deciding to continue their service with Northwest.
Ana’s leadership also shines in the way she approaches her weekly team meetings. Ana creates a space where teammates feel comfortable asking questions and sharing ideas. Her meetings also serve as a pulse check on the team, giving her insight into how teammates are doing both professionally and personally. She is intentional about making sure every teammate leaves with clarity, confidence, and the tools they need to succeed.
Ana’s leadership is a reflection of Northwest’s Service Standard #6 Genuinely Listen. Her dedication to being a pillar of support is a great example of what it means to create meaningful connections that make a difference and ensure customers and teammates feel valued.
Erica Tucker: Bringing People Together with Purpose
Erica Tucker has a gift for bringing people together and creating a sense of belonging across her region. Known for her thoughtful leadership style, she goes beyond traditional management by fostering connection and collaboration among teammates.
Her quarterly manager meetings in Region 1 are anything but ordinary. Erica blends creativity and fun with purposeful discussion, creating an environment where teammates feel energized, valued, and inspired. It’s not just about goals and growth numbers; it’s about building relationships and recognizing the people behind the work. She makes it a priority to visit each service center in her region every month. Her presence has a profound impact on her team. During her visits she’s available to any teammate who wants to talk to her. Whether celebrating successes or working through challenges, Erica ensures every teammate knows they have someone in their corner.
Behind the scenes, Erica’s impact is just as meaningful. One of her greatest strengths is her ability to track and analyze key data points that help teams grow and support one another more effectively. She has developed systems to track sales cross-promotion, office administrative performance, and community outreach—bringing clarity and structure that allows teams to scale with intention.
Erica’s leadership is a reflection of Northwest’s Service Standard #18 Make it better. Her dedication to improving the internal and external experiences we create by bringing people together and striving to be better helps strengthen Northwest’s culture.
Ana and Erica’s recognition as 2026 NPMA Impact Award recipients is a testament to the power of putting people first. Their stories remind us that leadership isn’t just about the titles we hold, but the intentionality we bring to every conversation and the systems we build to support one another. As we celebrate their incredible achievements, let’s all take a page from their book: lean into active listening, lead with genuine care, and always look for ways to make our teammates and customers feel truly valued.
Please join us in congratulating Ana and Erica for setting the standard and showing us all what it means to lead with purpose.
May 8, 2026 | Company News, Teammate Celebration
Cullman has been named the Quality Assurance (QA) Team of the Year for both 2024 and 2025. The repeat recognition reflects a commitment to quality service in every customer interaction and inspection.
Last year, Cullman’s QA inspections averaged over 99%. Our Learning & Technical Services (LTS) team names the QA Team of the Year based on the highest averaging score of two annual QA inspections visits. Cullman has achieved the highest inspection average in the Northwest Family of Brands for two consecutive years.
When asked how the team continues to set the standard, James Nelson, Region 1 Manager, pointed to Cullman’s strong leadership.
“There is a high expectation of excellence with our management team in Cullman,” said James. “It’s relayed to the team. Communication is a strong suit for this team. They are organized and prepared for each month before it gets here.”
Because the team acts with clear intent and preparation, teammates consistently perform at high levels. The discipline is apparent through dependable service, an aligned team, and detailed communication that customers can rely on. One 10/10 NPS review for Nicholas Nunnelley reflects the team’s standard of communication and reliability.
“The communication is great! Always letting us know when they will be doing our service with a follow up text from the technician with approximate time of arrival.”
Another 10/10 review for Brad Owens highlights the team’s consistent service and level of care.
“Brad our technician is very knowledgeable and caring. Love green option for pest control.”
Cullman’s 99% QA score and 98 NPS rating reflects careful planning and teammates who are fully committed to serving customers well. By listening closely and responding with precision and care, the team continues building trust with homeowners across neighborhoods.
Cullman’s commitment is another example of us honoring our customers by delivering our vision every time, at every service.
May 8, 2026 | Company News, Good Deed Team
When you think about what it means to live the Northwest Way, Joseph Murray, service professional in Newnan, Georgia, immediately comes to mind. For Joe, our Core Values – Customers First, Do What is Right, Be Humble, Be Extraordinary, Move Forward – aren’t just words on paper; their values are ingrained in his DNA.
When Joe came in for his job interview, he and Service Center Manager Dave Horn had an instant connection, and Dave knew right away that Joe would be a perfect fit for Northwest. “The first couple of minutes after sitting down and talking to him, I thought, I don’t need to do anything else—I just pray your driving record is good, let’s do this!”
Joe’s genuine care for people is evident from the moment he steps onto a customer’s property. Each visit begins with a simple question: “What are we seeing?” While the question is intended to uncover pest concerns, the conversation often turns into a catch-up session between old friends. It doesn’t take long to realize that Joe isn’t just protecting homes, he’s building relationships. “They’re not just customers to Joe. Said office manager, Kayla Purcell. “He gets invited to cookouts, and to the kid’s birthday parties. They’re his extended family.”
He considers it a privilege to serve his customers, and many of them consider him to be family. For customer William Wilcox, he remembers their first meeting like it was yesterday. “Joe’s first visit was the day I was laid off from my job,” William shared. “I’ll never forget it. Before I knew it, we started talking, and Joe prayed with me right there on the spot. After he left, I remember feeling like everything was going to be okay.” As Mr. Wilcox reflected on that moment, tears filled his eyes. The service professional who once knocked on his door is now someone he calls a brother.
Joe’s personality is infectious, and it draws people in like bees to honey. His fun personality and positive energy make it nearly impossible to have a bad day around him. When asked what a bad day looks like, Joe smiled and said:
“I don’t think we have bad days. You may have a bad moment throughout the day, but what you do in that moment will define how you overcome it.” For Joe, it’s all about choices. Choosing to see golden opportunities rather than focusing on what went wrong.
Teammates experience Joe’s positive energy every day including his Good Deed Team co-ambassador, Savannah Casswell. She has worked with Joe for six months and says the best thing about working with Joe is his attitude. “He’s always upbeat and I really like his energy; he doesn’t let anything get him down. He’s just a positive person and it’s hard to have a bad day when you’re around him.”
Joe is the perfect example of serving with a servant’s heart. As Good Deed Team co-ambassador, he’s active in community initiatives. During a recent visit to Backpack Buddies, a Northwest community partner that provides food for students during school breaks, Joe naturally stepped into leadership. The team had the opportunity to deliver more than 50 bags filled with food to Ruth Hill Elementary School. On the morning of the delivery, Joe was coordinating vehicles, confirming volunteers, and ensuring the team arrived on time.
For Joe, giving back isn’t an obligation; it’s an opportunity. His personal volunteer resume includes everything from road clean ups, food banks, domestic violence shelters, and homeless shelters, and that list doesn’t include the volunteer work with his church Griffin Frist Assembly and his fraternal organization James E Acey Lodge 600 and Atlanta Consistory 24a.
Joe’s dedication to customers, teammates, and the community reflects who he is at his core: a man of faith, a family man, and someone who believes deeply in serving others. His giving heart shows up in quiet prayers on front porches, in food bags delivered with dignity, and teammates encouraged during tough times. In every moment, he chooses kindness over convenience. Joe’s legacy is measured in the lives he touches. He proves that extraordinary service isn’t about what you do; it’s about how deeply you care while doing it. For Joe Murray, serving others is part of his purpose.
Joe serves as an example to lead with a servant’s heart and with your eyes open to serve your team, customers, and community. By extending kindness, you’re not just touching the people you meet; you’re inspiring everyone to do the same a little more each day.
Apr 21, 2026 | Community News, Company News, Good Deed Team
This Easter, pediatric patients at Willett Children’s Hospital in Savannah, GA experienced a moment of joy and celebration, thanks to Northwest Exterminating’s Good Deed Team. Dozens of Northwest teammates gathered at the Team Support Center in Marietta, Ga., stuffing approximately 400 plastic eggs with stickers, miniature stuffed animals, and mini glow sticks. Some of the eggs were included in the 50 Easter Baskets the team collected to take to the hospital, others were used to organize an easter egg hunt for the children who were able to participate.
“The Easter baskets were given to inpatient children, usually covering an entire floor,” said Kristen Milligan, Good Deed Team Co-Director. “Some went to children in the ER and new admissions patients, and the pediatric ICU received window clings to ensure there was something for everyone.”
The partnership between Willett Children’s Hospital and Northwest has been going strong since 2018. An office manager suggested Northwest get involved after realizing the hospital had little support. After meeting with the hospital’s Family Services Director, it became clear there was a need—and Northwest teammates didn’t hesitate to act. That same day, they visited local stores to stock the hospital’s empty pantries, ensuring parents could have meals while staying by their child’s side. Ever since, teammates from across the Southeast have continued to come together to support the hospital around the annual holidays, like Christmas trees and decorations.
Eight years later, the Easter basket initiative remains a beloved tradition—one that reflects the heart of Northwest. It’s about more than baskets and eggs; it’s about bringing comfort, creating moments of joy, and reminding children and their families that they are not alone. What started as a simple act of service quickly grew. From decorating hospital rooms at Christmas to creating Easter baskets, teammates have continued to find ways to show up for these families year after year.
Apr 7, 2026 | Good Deed Team
Teammates from Northwest Exterminating and our sister brand Orkin, had the opportunity to help students experience the joy of reading. Teammates served at Cane Ridge Elementary School near Nashville, Tn. as part of the Read Across America Program. The program is a nationwide event that encourages children to read and celebrate the importance of books.
Teammates read books to students in kindergarten through 5th grade, which made the day even more meaningful because the Read Across America Program was recognized on March 2, which is the same day as Dr. Seuss’ birthday. Teammates also brought snacks for the students and treats for teachers and staff so everyone could play a part and enjoy the day together.
This initiative allowed volunteers to step into classrooms sharing some of the books that once sparked their own love of reading. One book, Where the Wild Things Are by Maurice Sendak, left a lasting impression on the students. By the end of the day, it was hard to tell who enjoyed it more, the students, whose faces lit up with excitement, or the adults, who found just as much joy stepping into their world.
Students also took the opportunity to get to know some of our teammates, asking questions about everything from chapter books to comic books. They also had lots of questions about the Northwest mascot, the Mouse. These types of experiences create moments that matter for both the students and teammates.
Having the opportunity to serve some of our youngest readers and support the love of reading is a gift. Days after the event, students sent dozens of handmade cards thanking teammates for taking the time to read to them.
According to the National Assessment of Educational Progress, often referred to as the Nation’s Report Card, 2 out of 3 students in the United States are not reading at their grade level.
If you’re interested in getting involved, the Read Across America Program recommends:
• Volunteering to read in a classroom or after-school program
• Donating books to local schools or community book drives
• Sharing stories with children in their own families or neighborhoods
Small efforts can make a big difference! We are grateful for programs like Read Across America and others who support our local schools and students. We look forward to partnering again in the future.
