Extraordinary Teammates: The Northwest Way at Work

Jun 18, 2019 | Teammate Celebration

Our Northwest teammates are constantly on the lookout for ways to go the extra mile and create extraordinary experiences wherever they go! Here area few examples of the Northwest Way at work!

A message written about Canton teammate Dan:

“Dan is our Northwest Pest Professional, and we have been very happy with the service Dan has continued to provide. We wanted to bring your attention to a specific issue that Dan brought to our attention which, thanks to Dan, we have been able to resolve.  In January, Dan was in our basement and called out a problem with our radon system. Dan told us that air was leaking around the piping of the system.  We immediately contacted our Warranty Department and Atlanta Radon to have a radon test done.  The radon was over the FDA acceptable limits!  It has taken us several months to fully resolve the issue, but we are happy that our radon levels are now well below the 4.0 acceptable limit. We had no idea there was a problem as the vacuum gauge was showing a steady reading of 3.5.  As you know, radon is a health hazard and carcinogen.  If not for Dan bringing this to our attention, we could have had a serious problem as we were totally unaware of the leaking and higher radon levels. We appreciate Dan and Northwest,and we wanted to commend him for his outstanding service.”

While Columbus teammates Jamie and Will were at a customer’s home, they assisted him in helping him move trees in his yard that had fallen over during Hurricane Michael. After they finished their inspection, they rolled up their sleeves and cut the trees at the trunk. Jamie and Will hooked chains to the trees and the truck and made quick work out of removing them.

Our Stockbridge teammates Jeannine, Kenneth, and James went to visit Lithonia Head Start to read books to the special needs Pre-K students. The Stockbridge team has been collecting books for this class since November 2018, and they were very excited to get to share them with the class.

Lawrenceville teammates Drew and John went out to an elderly customers home to help cut back vegetation.