You Asked, We Answered

May 23, 2011 | Company News, Going Green, Pest Control

At Northwest Exterminating, we are the leaders in GREEN pest control.  We want to be sure that your home is treated with the most up-to-date kid and pet friendly pest control that is available.  We recently invited you to ASK THE EXPERT.  Below is a question we got from one curious Northwest customer:

Northwest Customer:
Thank-you. I would like to see the ingredients that are in the product used on the home’s interior due to breathing issues of the people and creatures who live here.  Ingredients for the exterior would be great as well. 

Northwest Expert:
Hi, Thank you for the question. It’s important to be cautious about materials being used inside especially when a person claims “Green” practices. The products used in our industry have 2 different components: an active ingredient and an inert. The inerts often are propellants, or materials used as carrying agents for the active ingredient.  Why this is important to you is the actual amount of product you may be exposed to may only be a percentage of the applied material. So for example, a product mixed in water may have an applied amount of 4 ounces of finished material delivered to the application site, part of a gallon of mixed material. To obtain that mixed gallon a person would mix an ounce of ingredient to 127 ounces of water. That 1 ounce of material would have maybe 5 -10 drops of active chemical, the rest being mixers and stabilizers. In our example of 4 ounces of applied material the active may only be .33 drops, spread over an entire structure. I say all that to demonstrate that even with a traditional approach very little material may be involved, and to give you an idea of the safety factor that goes into even our traditional approach.

When using Green products we use Diatomaceous earth in a powder form, Essential oils such as Eugenol, Geraniol, Clove, and Thyme, Natural Pyrethrum, and sometimes a boric acid compound for specific insects.

Hope this helps,
Jerry Hatch.   

We hope this helps you to understand a little bit about what makes NorPest Green…Green.  If you have any questions for our expert…email him at [email protected]

What Our Customers are Saying About Us?

May 19, 2011 | Company News

As you may know, each week, Northwest Exterminating sends out a Customer Satisfaction Survey to our customers who have recently received a new service.  This feedback enables us to pursue our goal of Customers for Life! 

Below are just some of the comments we received in the month of April.  For additional comments, please contact us HERE.

  •  We have been a customer of Northwest since we moved to Georgia. The service people have always been on time, knowledgeable and friendly.  You are fortunate to have such good employees. – Buford
  •  Good customer communications, timely service, nice people…good result. – Wildlife
  • I was elated with the great customer service I received from everyone I dealt with at Northwest.  From those that answered the phone and all my questions, to those who showed up to do the actual application. My son works for a company under the umbrella of Servicemaster, meaning I could have gotten a discount for using Terminix, but I chose Northwest instead because of the incredible difference in the customer service, the professionalism and the willingness to explain the different programs, give ball-park costs, and in general – to make me feel that taking care of my pest control and termite control needs were important. – Dallas
  •  All of the representatives that have serviced my residence have been courteous, very professional, and knowledgeable about the product and company services. – Stockbridge
  •  The service was professional and informative. The rapid response to the problem was appreciated.                – Buford
  •  We have always been pleased with the service provided by Northwest. The servicemen are knowledgeable and friendly, and get the job done. – Dallas
  •  He came when he said he’d be here (he was actually a few minutes early! I was pleasantly surprised), he was very friendly, made sure everything was safe for our kids and dog, when called to return was here in minutes! – Lawrenceville
  •  Received follow up call after installation to be sure we were satisfied. – Lanier
  •  Speedy response to my phone calls and they always knew exactly what I was talking about and how to take care of the problem. – Wildlife
  •  The customer service representative was so polite and helpful. She was not over bearing in trying to sell your products/services. – Newnan
  •  I’m confident that if I have a question or issue I can call and speak to someone quickly and get the question or issue resolved. – Buford
  •  I have always been a fan of Northwest, as they have always provided exceptional service.  This last visit was no exception.  The initial inspector was friendly and thorough, answering all our questions.  The gentlemen who came out to perform the service were just as friendly and even more informative than I could have imagined.  They did an excellent job! – Wildlife
  •  Norman Terrell was UNBELIEVABLE! We tried another company that couldn’t get the job done to remove a huge rat problem in our house. We gave them 6 weeks to succeed, and they failed. Norman came in, on a recommendation from a friend of ours, and he had the rats gone from the house within 2 days. We couldn’t have been happier. In fact, we are moving our general pest control to Northwest, as a result of their superb work with the rats. Thank you, Norman. – Wildlife
  •  Northwest is an excellent company to be doing business with.  I am glad to have had them do my home for the prevention of termites and doing the inspections every year.  An excellent company. – Stockbridge
  •  The technician arrived when promised, was very pleasant to speak with, and did an excellent job treating my home. – Smyrna 

Northwest Ranked in 100 Top Workplaces by AJC

Apr 19, 2011 | Community News, Company News

The Atlanta Journal Constitution has ranked the 100 Top Workplaces in Atlanta!  Northwest Exterminating is proud to be #4 in the Midsize Workplaces division.  In October of 2010, The AJC put out the call for emloyees to nominate their companies.  495 nominations were received.  In January, Workplace Dynamics, a consulting group that partners with The AJC, narrowed the results down to 166 finalists.  After the finalists were selected, 40,000 of the nominee’s employees were surveyed based on the direction of the company, execution, work conditions, career paths, management, pay and benefits.

Northwest Exterminating is so proud to accept this award and thankful to our work family for making this such a great place to be a part of!  Thank you to the entire Northwest Exterminating Family!!

Check out Northwest Exterminating in the Top Workplaces in Metro Atlanta

Check out other companies selected in the Top Workplaces in Metro Atlanta

60 Years!

Apr 6, 2011 | Company News

 

2011 is a big year for us at Northwest Exterminating.  We are celebrating 60 years of serving our customers.  Yes, that’s right…60 years!

 

60 years ago, in 1951, Northwest Exterminating was founded by L.A. Phillips and his wife, Emma Lene Phillips in Northwest Atlanta.  Throughout the years, Northwest has grown from a family of 2 to a family of over 300 employees.  We now have 14 service centers across Georgia to serve the Southeast.

Today, Northwest is still a family owned and operated company.  The President is Steve Phillips (L.A. & Emma Lene’s oldest son), Stephen Phillips (Steve’s son) serves as Leader of Operations, and Stanford Phillips (Steve’s son) serves as Leader of Business Development.

The principles that Northwest was founded on in 1951 are the same principles that we live by today: We will uphold commitments made to our Customers while exercising honesty, integrity, and excellence.

Our mission is to create a healthier living and working environment for our Customers.  We accomplish this mission by providing superior services performed by trained and knowledgeable pest professionals.

We would like to thank our customers for the past 60 years and we look forward to serving you for many, many more!

What Are People Saying about Northwest Exterminating?

Mar 25, 2011 | Company News

Each week, Northwest Exterminating, sends out a customer satisfaction survey to customers who have recently had a new service performed at their home or business.  Customers are encouraged to comment on the service they received from the initial phone conversation to the effectiveness of the service.

We take these comments very seriously and use them as a reference on what we are doing well and what we can improve on.  We thought by posting some of these recent comments that it would be beneficial to both future and current customers.  Our goal is “Customers for Life!”

  • The representative was courteous.  He let me know that he was in my yard doing an inspection and he did not disturb any of the plants in the yard. – Union City
  • The technician was the most knowledgeable I have met compared with services from another provider for over a year.  He was extremely courteous, helpful and thorough. – Newnan
  • I appreciate the attention given to me regarding the pest control needs of my company. – Buford
  • The agents were truly professional and explained the different programs, cost, and application process. To be a green company is a plus. – Douglasville
  • My service rep Ricky Hancock is very efficient and genuinely concerned with pleasing his customers.  The support staff at the office is also very helpful in calling to set up appointments. We just added our 3rd contract with Northwest because of the service received. – Fairburn
  • The office manager calls to tell me when my pest service is coming, and also emails me to let me know.  She knows that I teach school and email is the best way to get in touch with me and I appreciate the extra mile she goes to let me know.  I also know the person coming to my house each time; he came to my house one Saturday when I had some questions, so I don’t worry about someone being there when I am not. – Newnan
  • Service tech was on time, polite, friendly and did a thorough job.  We were very pleased with his explanations and the job that he did. – Dacula
  • We have had a termite contract since 2007 but have recently added lawn care and changed our pest control from Arrow. – Jefferson
  • We have been very pleased for almost 9 years as a Northwest customer.  The field reps always work around the schedule when I can be home to let them in the house.  The phone schedulers for appointments are always very friendly and courteous also. – Newnan
  • I’ve had my termite service with Northwest Exterminating for almost 9 years and have never been disappointed with the level of professionalism of their employees and the quality of service. I’d used other companies in the past for pest control, but was never completely satisfied. After having my initial Pest Green visit last month, I have to say I’m glad I made the switch. Jesse was more professional and thorough than anyone I’ve had service my home in the past. – Alpharetta
  • We’ve only had one problem since we’ve been with Northwest since 1987.  Problem was fixed immediately. – McDonough
  • Polite professional service, and on time too! – Pine Lake
  • I have always received excellent service with fire ant service and termite service. If I ever have a problem, I receive a prompt response. I am especially thankful for Michael Manning. He does a very thorough job each and every time he comes and always makes sure I don’t have any problems before he leaves. He is an excellent representative for your company. – Jefferson

Why choose a professional over DIY?

Mar 14, 2011 | Company News

It’s a fact that every home needs pest control.  For the health of your home and the people and pets inside, it is important to keep your home free of pests, critters, insects, etc.  Many people are faced with the question of if they should hire a pest control professional or just do it themselves?

We’ve come up with some helpful reasons that we think choosing a pest control professional is the right choice for you.

  • Although there are natural DIY products, many store bought pest control products still contain chemicals.  Working with chemicals can be hazardous and directions should be followed at all times.
  • Sometimes it’s nice to have someone else clean up every now and then.  Leave the dead pests and debris to the professionals to clean up.
  • If treating the entire home, it can be cheaper to call a professional rather than spend money on gallon after gallon of product.
  • Professionals are equipped with high powered sprayers that can be used to treat areas more effectively and quickly.
  • Pest control professionals are knowledgeable.  They can spot the source of the problem and assist the homeowner with prevention tips that can prevent future problems.
  • It is less likely to have a case of over application.  Too much product could be more damaging than helpful.
  • If the problem persists…they will come back!  Northwest Exterminating offers FREE callback services in a case where the problem persists.

Here are a few things to consider when hiring a pest control professional:

  • Does the pest company offer experienced and knowledgeable professionals?
  • Is the company bonded, insured, and licensed?
  • Does the company offer estimates or quotes?
  • Do they offer any warranties or money back guarantees?
  • What type of pests can they deal with?

Call Northwest Exterminating for your FREE inspection 888.466.7849

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